Ubuntu
linux package

Cannot boot without acpi=off

Bug #1735024 reported by Armands Skolmeisters on 2017-11-29

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	linux (Ubuntu)	Confirmed	Medium	Unassigned

Bug Description

Bought a new laptop but after reinstalling cannot boot without acpi=off

ProblemType: Bug
DistroRelease: Ubuntu 17.10
Package: linux-generic 4.13.0.17.18
ProcVersionSignature: Ubuntu 4.13.0-17.20-generic 4.13.8
Uname: Linux 4.13.0-17-generic x86_64
ApportVersion: 2.20.7-0ubuntu3.5
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: arseniuss 954 F.... pulseaudio
CurrentDesktop: KDE
Date: Wed Nov 29 02:25:57 2017
InstallationDate: Installed on 2017-11-26 (2 days ago)
InstallationMedia: Kubuntu 17.10 "Artful Aardvark" - Release amd64 (20171017.1)
Lsusb:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 003: ID 1bcf:2ca0 Sunplus Innovation Technology Inc.
Bus 001 Device 002: ID 04ca:3016 Lite-On Technology Corp.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Acer Nitro AN515-51
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-17-generic.efi.signed root=UUID=7105a1eb-3d1e-4b00-9668-da7cce948f4e ro acpi=off
RelatedPackageVersions:
linux-restricted-modules-4.13.0-17-generic N/A
linux-backports-modules-4.13.0-17-generic N/A
linux-firmware 1.169
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 05/18/2017
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V1.05
dmi.board.asset.tag: Type2 - Board Serial Number
dmi.board.name: Freed_KLS
dmi.board.vendor: KBL
dmi.board.version: V1.05
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: V1.05
dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.05:bd05/18/2017:svnAcer:pnNitroAN515-51:pvrV1.05:rvnKBL:rnFreed_KLS:rvrV1.05:cvnAcer:ct10:cvrV1.05:
dmi.product.family: Acer Nitro 5
dmi.product.name: Nitro AN515-51
dmi.product.version: V1.05
dmi.sys.vendor: Acer

Tags:

Revision history for this message

Armands Skolmeisters (arseniuss) wrote on 2017-11-29:

AlsaInfo.txt Edit (25.7 KiB, text/plain; charset="utf-8")
CRDA.txt Edit (426 bytes, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (45.4 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (3.5 KiB, text/plain; charset="utf-8")
IwConfig.txt Edit (503 bytes, text/plain; charset="utf-8")
JournalErrors.txt Edit (120.1 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (13.0 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (1.1 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (1.1 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (107 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (1.5 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (5.0 KiB, text/plain; charset="utf-8")
PulseList.txt Edit (18.0 KiB, text/plain; charset="utf-8")
RfKill.txt Edit (112 bytes, text/plain; charset="utf-8")
UdevDb.txt Edit (102.4 KiB, text/plain; charset="utf-8")
WifiSyslog.txt Edit (70.1 KiB, text/plain; charset="utf-8")

Revision history for this message

Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote on 2017-11-29: Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status:	New → Confirmed

Revision history for this message

Joseph Salisbury (jsalisbury) wrote on 2017-11-29:

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.15 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.15-rc1/

Changed in linux (Ubuntu):
importance:	Undecided → Medium
status:	Confirmed → Incomplete

Revision history for this message

Armands Skolmeisters (arseniuss) wrote on 2017-11-29:

results.log Edit (152.3 KiB, text/plain)

Of course,
installed 4.15.0-041500rc1-generic kernel from upstream.

Results by added boot options:
<none>: reboots
acpi=off: works without ACPI info
acpi=ht: reboots
pci=noacpi: freezes after kernel loading
acpi=noirq: freezes after kernel loading
pnpacpi=off: freezes after kernel loading
noapic: reboots
nolapic: boots, shows kernel messages and then freezes

More information:
`sudo acpidump` returns:
Cannot open directory - /sys/firmware/acpi/tables
Could not get ACPI tables, AE_NOT_FOUND

`sudo fwts acpidump` in attachment.

tags:

added: kernel-bug-exists-upstream

Armands Skolmeisters (arseniuss) on 2017-12-05

Changed in linux (Ubuntu):
status:	Incomplete → Confirmed

Revision history for this message

Kai-Heng Feng (kaihengfeng) wrote on 2017-12-07:

Please file an upstream bug at https://bugzilla.kernel.org/
Product: ACPI
Component: Config-Other

Revision history for this message

Armands Skolmeisters (arseniuss) wrote on 2017-12-11:

Thanks
Link: https://bugzilla.kernel.org/show_bug.cgi?id=198143

Revision history for this message

Bob Cadillo (mzl) wrote on 2018-08-17:

I have the same issue with an old DELL Dimension C521, after a little debugging I've found that the problematic component is the PCI, it booted using:

pci=noacpi

This system in particular doesn't has ACPI-based fan control so there isn't risk turning the acpi off. I'd followed:

https://wiki.ubuntu.com/DebuggingACPI

Brad Figg (brad-figg) on 2019-07-24

tags:

added: cscc