If there's a headphones plugged into the laptop and I boot up Linux Mint 18.2 there's no sound coming from the headphones nor the laptop speakers while the sound volume is set (not muted). If I change sound volume nothing happens. If I unplug headphones speakers starts playing and if I plug headphones back they play normally.
P.S. When booting up I hear cracking noises from my headphones.
I'm using the latest version of the BIOS in the Dell Inspiron 3567 laptop. Current version is 2.0.3 released in 17 Oct 2017.
Package versions:
pulseaudio 1:8.0-0ubuntu3.4
---
ApportVersion: 2.20.1-0ubuntu2.10
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/pcmC0D0c: d 1444 F...m pulseaudio
/dev/snd/controlC0: d 1444 F.... pulseaudio
CurrentDesktop: X-Cinnamon
DistroRelease: Linux 18.2
HibernationDevice: RESUME=UUID=d7ef911d-537d-4e41-98ac-aa09f96e3a92
InstallationDate: Installed on 2017-10-15 (3 days ago)
InstallationMedia: Linux Mint 18.2 "Sonya" - Release amd64 20170628
MachineType: Dell Inc. Inspiron 15-3567
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.8.0-53-generic root=UUID=de6abe68-3448-4f7a-904f-2300ba14edbe ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 4.8.0-53.56~16.04.1-generic 4.8.17
RelatedPackageVersions:
linux-restricted-modules-4.8.0-53-generic N/A
linux-backports-modules-4.8.0-53-generic N/A
linux-firmware 1.157.12
Tags: sonya
Uname: Linux 4.8.0-53-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 03/23/2017
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 01.06.00
dmi.board.name: 0D53F5
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr01.06.00:bd03/23/2017:svnDellInc.:pnInspiron15-3567:pvr:rvnDellInc.:rn0D53F5:rvrA00:cvnDellInc.:ct9:cvr:
dmi.product.name: Inspiron 15-3567
dmi.sys.vendor: Dell Inc.
This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:
apport-collect 1724752
and then change the status of the bug to 'Confirmed'.
If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.
This change has been made by an automated script, maintained by the Ubuntu Kernel Team.