Ubuntu
linux package

[Lenovo ThinkPad Yoga 260] psmouse serio1: Touchpad at isa0060/serio1/input0 lost sync at byte 6

Bug #1553264 reported by mabawsa on 2016-03-04

This bug affects 4 people

Affects		Status	Importance	Assigned to	Milestone
	linux (Ubuntu)	Incomplete	High	Unassigned

Bug Description

On a lenovo 260 yoga my dmesg gets flooded with these messages and the system finally becomes unresponsive.
Also tried with the current upstream kernel.

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: linux-image-4.4.0-9-generic 4.4.0-9.24 [modified: boot/vmlinuz-4.4.0-9-generic]
ProcVersionSignature: Ubuntu 4.4.0-9.24-generic 4.4.3
Uname: Linux 4.4.0-9-generic x86_64
ApportVersion: 2.20-0ubuntu3
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: dougie 1564 F.... pulseaudio
CurrentDesktop: Unity
Date: Sat Mar 5 01:31:41 2016
HibernationDevice: RESUME=UUID=cd3e1470-ad53-49aa-b78e-654c1e7b3969
InstallationDate: Installed on 2016-03-04 (0 days ago)
InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Alpha amd64 (20160304)
MachineType: LENOVO 20FDCTO1WW
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-9-generic.efi.signed root=UUID=9e9aeb12-fc63-4e7d-af3c-a9bbf6614a4e ro quiet splash intel_pstate=no_hwp i915.preliminary_hw_support=1 vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-4.4.0-9-generic N/A
linux-backports-modules-4.4.0-9-generic N/A
linux-firmware 1.156
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 02/04/2016
dmi.bios.vendor: LENOVO
dmi.bios.version: N1GET55W (1.34 )
dmi.board.asset.tag: Not Available
dmi.board.name: 20FDCTO1WW
dmi.board.vendor: LENOVO
dmi.board.version: SDK0J40709 WIN
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: None
dmi.modalias: dmi:bvnLENOVO:bvrN1GET55W(1.34):bd02/04/2016:svnLENOVO:pn20FDCTO1WW:pvrThinkPadYoga260:rvnLENOVO:rn20FDCTO1WW:rvrSDK0J40709WIN:cvnLENOVO:ct10:cvrNone:
dmi.product.name: 20FDCTO1WW
dmi.product.version: ThinkPad Yoga 260
dmi.sys.vendor: LENOVO

Tags:

Revision history for this message

mabawsa (mabawsa) wrote on 2016-03-04:

AlsaInfo.txt Edit (30.5 KiB, text/plain; charset="utf-8")
CRDA.txt Edit (392 bytes, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (82.7 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (2.2 KiB, text/plain; charset="utf-8")
IwConfig.txt Edit (510 bytes, text/plain; charset="utf-8")
JournalErrors.txt Edit (41.9 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (9.8 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (402 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (4.4 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (334 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (2.5 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (5.7 KiB, text/plain; charset="utf-8")
PulseList.txt Edit (20.9 KiB, text/plain; charset="utf-8")
RfKill.txt Edit (182 bytes, text/plain; charset="utf-8")
UdevDb.txt Edit (166.9 KiB, text/plain; charset="utf-8")
WifiSyslog.txt Edit (113.7 KiB, text/plain; charset="utf-8")

Revision history for this message

Brad Figg (brad-figg) wrote on 2016-03-04: Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status:	New → Confirmed

Alberto Salvia Novella (es20490446e) on 2016-03-07

Changed in linux (Ubuntu):
importance:	Undecided → Critical

penalvch (penalvch) on 2016-03-09

tags:	added: bios-outdated-1.36
Changed in linux (Ubuntu):
importance:	Critical → Low
status:	Confirmed → Incomplete

Revision history for this message

mabawsa (mabawsa) wrote on 2016-03-10:

The bios made no difference, but I have returned the unit today as the machine had many faults, even in Windows 10 (keyboard, mouse, card reader, pen, touch screen). So I have marked as invalid. Thanks

Changed in linux (Ubuntu):
status:	Incomplete → Invalid

Revision history for this message

Chris J Arges (arges) wrote on 2016-08-05:

This affects my Lenovo Yoga 260 with the latest Xenial kernel and latest Lenovo BIOS.
BIOS Information
Vendor: LENOVO
Version: N1GET68W (1.47 )

[37571.107485] psmouse serio1: issuing reconnect request
...
[37574.059300] psmouse serio1: Touchpad at isa0060/serio1/input0 lost sync at byte 6

My workaround is to simply reload the psmouse driver:
sudo modprobe -r psmouse && sudo modprobe psmouse

Changed in linux (Ubuntu):
status:	Invalid → Confirmed

Revision history for this message

Chris J Arges (arges) wrote on 2016-08-05:

Kernel is 4.4.0-34-generic #53-Ubuntu.

Changed in linux (Ubuntu):
importance:	Low → Medium

Revision history for this message

Chris J Arges (arges) wrote on 2016-08-05:

Also tested with mainline build:
4.7.0-999-generic #201608042201

Same issue.

Revision history for this message

penalvch (penalvch) wrote on 2016-08-28:

Chris J Arges, to keep this relevant to upstream, could you please test the latest mainline kernel (4.8-rc3) and advise to the results?

tags:	added: latest-bios-1.47 removed: bios-outdated-1.36
Changed in linux (Ubuntu):
status:	Confirmed → Incomplete

Revision history for this message

Chris J Arges (arges) wrote on 2016-08-29:

$ uname -a ; dmesg -t | grep psmouse | sort -u
Linux datasponge 4.8.0-999-generic #201608232202 SMP Wed Aug 24 02:05:35 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux
psmouse serio1: elantech: PS/2 packet [54 80 80 36 00 00]
psmouse serio1: elantech: PS/2 packet [85 31 03 66 14 1a]
psmouse serio1: elantech: PS/2 packet [92 31 02 26 44 1a]
psmouse serio1: issuing reconnect request
psmouse serio1: resync failed, issuing reconnect request
psmouse serio1: Touchpad at isa0060/serio1/input0 - driver resynced.
psmouse serio1: Touchpad at isa0060/serio1/input0 lost sync at byte 6
psmouse serio1: Touchpad at isa0060/serio1/input0 lost synchronization, throwing 4 bytes away.

Changed in linux (Ubuntu):
status:	Incomplete → Confirmed

Revision history for this message

Chris J Arges (arges) wrote on 2016-08-29:

#10

This seems to be relevant:
https://bugzilla.redhat.com/show_bug.cgi?id=1313939

Revision history for this message

penalvch (penalvch) wrote on 2016-08-29:

#11

Chris J Arges, the issue you are reporting is an upstream one. Could you please report this problem following the instructions verbatim at https://wiki.ubuntu.com/Bugs/Upstream/kernel to the appropriate mailing list (TO Dmitry Torokhov CC linux-input)?

Please provide a direct URL to your post to the mailing list when it becomes available so that it may be tracked.

Thank you for your help.

Changed in linux (Ubuntu):
importance:	Medium → High
status:	Confirmed → Triaged
summary:	- psmouse serio1: Touchpad at isa0060/serio1/input0 lost sync at byte 6 + [Lenovo ThinkPad Yoga 260] psmouse serio1: Touchpad at + isa0060/serio1/input0 lost sync at byte 6

Revision history for this message

P (pggl) wrote on 2017-12-02:

#12

I experienced the same issue in 16.04 but things definitely worked in 16.10 (and still do in a parallel installation, where I use proto=imps resetafter=0)

Updating to 17.04 now results in the same problem again. Mouse clicks are lost regularly, and dmesg shows entries like below:

[ 2675.983136] psmouse serio1: issuing reconnect request
[ 2677.881985] psmouse serio1: Touchpad at isa0060/serio1/input0 lost sync at byte 6
[ 2677.890113] psmouse serio1: Touchpad at isa0060/serio1/input0 lost sync at byte 6
[ 2677.898613] psmouse serio1: Touchpad at isa0060/serio1/input0 lost sync at byte 6
[ 2677.906617] psmouse serio1: elantech: PS/2 packet [6f 31 21 46 74 37]
[ 2677.906626] psmouse serio1: Touchpad at isa0060/serio1/input0 - driver resynced.
[ 2677.913984] psmouse serio1: Touchpad at isa0060/serio1/input0 lost sync at byte 6
[ 2677.921807] psmouse serio1: Touchpad at isa0060/serio1/input0 lost sync at byte 6
[ 2677.931700] psmouse serio1: Touchpad at isa0060/serio1/input0 lost sync at byte 6

I am adding this comment because it seems that things worked well in 16.10.

Revision history for this message

penalvch (penalvch) wrote on 2017-12-03:

#13

P (pascal-ggl), it will help immensely if you use the computer the problem is reproducible with, and file a new report with Ubuntu via a terminal:
ubuntu-bug linux

Please feel free to subscribe me to it.

tags:

added: bios-outdated-1.61
removed: latest-bios-1.47

Revision history for this message

penalvch (penalvch) wrote on 2017-12-03:

#14

Chris J Arges, as per Benjamin Tissoires, his work is available in kernel 4.12-rc2. Could you please advise if this addresses the issue for your hardware?

Changed in linux (Ubuntu):
status:	Triaged → Incomplete

Revision history for this message

P (pggl) wrote on 2017-12-06:

#15

I was using 4.13 and now installed 4.14.0 (I guess that includes the code from 4.12-rc2). The problem persists:

[ 0.000000] Linux version 4.14.0-041400-generic (kernel@kathleen) (gcc version 7.2.0 (Ubuntu 7.2.0-8ubuntu3)) #201711122031 SMP Sun Nov 12 20:32:29 UTC 2017
[ 0.000000] Command line: BOOT_IMAGE=/boot/vmlinuz-4.14.0-041400-generic root=UUID=c07aafe2-3841-467a-becb-e8173c55fac4 ro quiet splash vt.handoff=7
...
[ 276.637070] psmouse serio1: elantech: PS/2 packet [44 80 80 36 00 00]
[ 277.184911] psmouse serio1: Touchpad at isa0060/serio1/input0 lost sync at byte 6
[ 277.193353] psmouse serio1: Touchpad at isa0060/serio1/input0 lost sync at byte 6
[ 277.201636] psmouse serio1: Touchpad at isa0060/serio1/input0 lost sync at byte 6
[ 277.210288] psmouse serio1: Touchpad at isa0060/serio1/input0 lost sync at byte 6
[ 277.218474] psmouse serio1: Touchpad at isa0060/serio1/input0 lost sync at byte 6
[ 277.218476] psmouse serio1: issuing reconnect request
[ 277.628452] psmouse serio1: Failed to enable mouse on isa0060/serio1

It can be triggered reproducibly by operating the trackpoint or mouse buttons while moving a finger on the touchpad.

Revision history for this message

penalvch (penalvch) wrote on 2017-12-06:

#17

P (pggl), please see https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1553264/comments/13 .

Revision history for this message

P (pggl) wrote on 2017-12-06:

#18

Yes, I posted the details but they ended filed with a different bug report:

https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1736017

The good thing is that kernel 4.15 seems to fix the issue.

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2018-01-09:

#19

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[Lenovo ThinkPad Yoga 260] psmouse serio1: Touchpad at isa0060/serio1/input0 lost sync at byte 6

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