Ubuntu
linux package

[Asus X450LCP] Touchpad Not Working After Suspend

Bug #1499655 reported by timen chad
14
This bug affects 2 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Triaged
Medium
Unassigned

Bug Description

Asus notebook [X450LCP] with ETPS/2 Elantech Touchpad working fine after normal booting, but stop working after suspend.

The touchpad working again after restart or after hibernate.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-63-generic 3.13.0-63.103
ProcVersionSignature: Ubuntu 3.13.0-63.103-generic 3.13.11-ckt25
Uname: Linux 3.13.0-63-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.15
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: timen 2659 F.... pulseaudio
 /dev/snd/controlC1: timen 2659 F.... pulseaudio
CurrentDesktop: Unity
Date: Fri Sep 25 16:10:25 2015
HibernationDevice: RESUME=UUID=8fdb4ca3-10ac-46f9-9033-300f69c518d0
InstallationDate: Installed on 2015-08-23 (33 days ago)
InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1)
Lsusb:
 Bus 001 Device 010: ID 13d3:3362 IMC Networks
 Bus 001 Device 004: ID 04f2:b40a Chicony Electronics Co., Ltd
 Bus 001 Device 008: ID 093a:2510 Pixart Imaging, Inc. Optical Mouse
 Bus 001 Device 002: ID 8087:8000 Intel Corp.
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: ASUSTeK COMPUTER INC. X450LCP
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-63-generic root=UUID=a8befc32-8ff4-481e-af9d-e8fd0734f455 ro quiet splash
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-63-generic N/A
 linux-backports-modules-3.13.0-63-generic N/A
 linux-firmware 1.127.15
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 06/12/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: X450LCP.208
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: X450LCP
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX450LCP.208:bd06/12/2014:svnASUSTeKCOMPUTERINC.:pnX450LCP:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX450LCP:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: X450LCP
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

Revision history for this message
timen chad (timenmail) wrote :
Revision history for this message
Brad Figg (brad-figg) wrote : Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
Revision history for this message
penalvch (penalvch) wrote : Re: X450LCP (ASUS-NotebookSKU) Touchpad Not Working After Suspend

timen chad, thank you for reporting this and helping make Ubuntu better. Could you please test the latest upstream kernel available from the very top line at the top of the page from http://kernel.ubuntu.com/~kernel-ppa/mainline/?C=N;O=D (the release names are irrelevant for testing, and please do not test the daily folder)? Install instructions are available at https://wiki.ubuntu.com/Kernel/MainlineBuilds . This will allow additional upstream developers to examine the issue.

If the latest kernel did not allow you to test to the issue (ex. you couldn't boot into the OS) please make a comment in your report about this, and continue to test the next most recent kernel version until you can test to the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this issue is fixed in the mainline kernel, please add the following tags by clicking on the yellow circle with a black pencil icon, next to the word Tags, located at the bottom of the report description:
kernel-fixed-upstream
kernel-fixed-upstream-X.Y-rcZ

Where X, Y, and Z are numbers corresponding to the kernel version.

If the mainline kernel does not fix the issue, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-X.Y-rcZ

Please note, an error to install the kernel does not fit the criteria of kernel-bug-exists-upstream.

Once testing of the latest upstream kernel is complete, please mark this report's Status as Confirmed. Please let us know your results.

Thank you for your understanding.

tags: added: latest-bios-208
Changed in linux (Ubuntu):
importance: Undecided → Medium
status: Confirmed → Incomplete
summary: - X450LCP (ASUS-NotebookSKU) Touchpad Not Working After Suspend
+ [Asus X450LCP] Touchpad Not Working After Suspend
timen chad (timenmail)
tags: added: kernel-bug-exists-upstream kernel-bug-exists-upstream-4.3.0-040300rc2
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
penalvch (penalvch) wrote :

timen chad, could you please provide the missing information following https://wiki.ubuntu.com/DebuggingKernelSuspend ?

tags: added: kernel-bug-exists-upstream-4.3-rc2
removed: kernel-bug-exists-upstream-4.3.0-040300rc2
Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
timen chad (timenmail) wrote :

additional report with latest kernel

Revision history for this message
timen chad (timenmail) wrote :

additional report with latest kernel #2.

that's all, if something missing, please lets me know.

timen chad (timenmail)
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
penalvch (penalvch) wrote :

timen chad, the issue you are reporting is an upstream one. Could you please report this problem following the instructions verbatim at https://wiki.ubuntu.com/Bugs/Upstream/kernel to the appropriate mailing list (linux-input)?

Please provide a direct URL to your e-mail to the mailing list once you have made it so that it may be tracked via http://vger.kernel.org/vger-lists.html . It can take a day for the new e-mail to show up in the respective archive.

Thank you for your understanding.

Changed in linux (Ubuntu):
status: Confirmed → Triaged
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