[Dell Inspiron 3558] System can't pass the suspend 30 cycles stress test

Bug #1493674 reported by Po-Hsu Lin
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
HWE Next
Won't Fix
Medium
Unassigned
linux (Ubuntu)
Confirmed
Medium
Unassigned

Bug Description

CID: 201411-16162 Dell Insprion 3558

This system can pass a single suspend test but can't pass the 30 cycles suspend stress test. It will hang somewhere in the process (not sure if it's resuming or suspending).
With:
* screen off
* keyboard not responding
* does not respond to power button, you can't wake it up with that

However If you hold the power button for a while, you will hear that the HDD stop spinning.

Steps:
1. Install 14.04.2 + updates (3.16.0-46)
2. Run the 30 cycle S3 stress test with checkbox

Expected result:
* System works fine after this stress test

Actual result:
* System hung during testing.

Reproduce rate: > 80%

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.16.0-46-generic 3.16.0-46.62~14.04.1
ProcVersionSignature: Ubuntu 3.16.0-46.62~14.04.1-generic 3.16.7-ckt15
Uname: Linux 3.16.0-46-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.12
Architecture: amd64
CurrentDesktop: Unity
Date: Wed Sep 9 00:13:04 2015
InstallationDate: Installed on 2015-08-21 (18 days ago)
InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1)
SourcePackage: linux-lts-utopic
UpgradeStatus: No upgrade log present (probably fresh install)
---
ApportVersion: 2.14.1-0ubuntu3.12
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: ubuntu 3664 F.... pulseaudio
 /dev/snd/controlC0: ubuntu 3664 F.... pulseaudio
CRDA:
 country TW:
  (2402 - 2472 @ 40), (3, 27)
  (5270 - 5330 @ 40), (3, 17), DFS
  (5735 - 5815 @ 40), (3, 30)
CurrentDesktop: Unity
DistroRelease: Ubuntu 14.04
HibernationDevice: RESUME=UUID=9fa2e333-2ce2-4516-bac7-66262283cd6e
InstallationDate: Installed on 2015-08-21 (19 days ago)
InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1)
MachineType: Dell Inc. Inspiron 3558
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-46-generic root=UUID=3010c416-a6ed-4b18-93ea-09ed5c3ebd5a ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.16.0-46.62~14.04.1-generic 3.16.7-ckt15
RelatedPackageVersions:
 linux-restricted-modules-3.16.0-46-generic N/A
 linux-backports-modules-3.16.0-46-generic N/A
 linux-firmware 1.127.15
Tags: trusty
Uname: Linux 3.16.0-46-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 12/05/2014
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A00
dmi.board.name: 032010
dmi.board.vendor: Dell Inc.
dmi.board.version: D02
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA00:bd12/05/2014:svnDellInc.:pnInspiron3558:pvr01:rvnDellInc.:rn032010:rvrD02:cvnDellInc.:ct9:cvr:
dmi.product.name: Inspiron 3558
dmi.product.version: 01
dmi.sys.vendor: Dell Inc.

Revision history for this message
Po-Hsu Lin (cypressyew) wrote :
affects: linux-lts-utopic (Ubuntu) → linux (Ubuntu)
tags: added: apport-collected
description: updated
Revision history for this message
Po-Hsu Lin (cypressyew) wrote : AlsaInfo.txt

apport information

Revision history for this message
Po-Hsu Lin (cypressyew) wrote : BootDmesg.txt

apport information

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Po-Hsu Lin (cypressyew) wrote : CurrentDmesg.txt

apport information

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Po-Hsu Lin (cypressyew) wrote : IwConfig.txt

apport information

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Po-Hsu Lin (cypressyew) wrote : Lspci.txt

apport information

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Po-Hsu Lin (cypressyew) wrote : Lsusb.txt

apport information

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Po-Hsu Lin (cypressyew) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Po-Hsu Lin (cypressyew) wrote : ProcEnviron.txt

apport information

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Po-Hsu Lin (cypressyew) wrote : ProcInterrupts.txt

apport information

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Po-Hsu Lin (cypressyew) wrote : ProcModules.txt

apport information

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Po-Hsu Lin (cypressyew) wrote : PulseList.txt

apport information

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Po-Hsu Lin (cypressyew) wrote : RfKill.txt

apport information

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Po-Hsu Lin (cypressyew) wrote : UdevDb.txt

apport information

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Po-Hsu Lin (cypressyew) wrote : UdevLog.txt

apport information

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Po-Hsu Lin (cypressyew) wrote : WifiSyslog.txt

apport information

tags: added: taipei-lab
Revision history for this message
Brad Figg (brad-figg) wrote : Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
Revision history for this message
Po-Hsu Lin (cypressyew) wrote :

Verified with 3.19.0-28, it failed on the 27th cycle.

Revision history for this message
Po-Hsu Lin (cypressyew) wrote :

Here is the syslog for running s3 stress test with 3.19 kernel

Revision history for this message
Po-Hsu Lin (cypressyew) wrote :

Verified with the latest mainline kernel, 4.2.0-040200-generic, it failed on the 23rd cycle.
I doubt this might be BIOS related?

Keng-Yu Lin (lexical)
Changed in linux (Ubuntu):
assignee: Keng-Yu Lin (lexical) → Phidias (phidias-chiang)
Changed in hwe-next:
importance: Undecided → Medium
status: New → Confirmed
assignee: nobody → Phidias (phidias-chiang)
Changed in hwe-next:
assignee: Phidias (phidias-chiang) → nobody
Changed in linux (Ubuntu):
assignee: Phidias (phidias-chiang) → nobody
Changed in hwe-next:
status: Confirmed → Won't Fix
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