Ubuntu
linux package

Does not detect hotplugged USB device

Bug #1490214 reported by Michael Heuberger
10
This bug affects 2 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Medium
Unassigned

Bug Description

I cannot explain why my Ubuntu 15.04 setup is suddenly not capable of recognizing my USB 8GB stick. It worked yesterday, but not today. Didn't change anything except ran an apt-get upgrade.

Hope the attached logs can help you identifying the cause. Thanks!

ProblemType: Bug
DistroRelease: Ubuntu 15.04
Package: udisks2 2.1.5-1
ProcVersionSignature: Ubuntu 3.19.0-26.28-generic 3.19.8-ckt4
Uname: Linux 3.19.0-26-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 2.17.2-0ubuntu1.3
Architecture: amd64
Date: Sun Aug 30 11:42:53 2015
GvfsMonitorLog: Monitoring events. Press Ctrl+C to quit.
HotplugNewDevices: /dev/sdd1 /dev/sdd
HotplugNewMounts:

InstallationDate: Installed on 2014-10-31 (302 days ago)
InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Release amd64 (20141022.1)
MachineType: System manufacturer System Product Name
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-26-generic root=UUID=b5b38333-3694-4441-8a13-50bf4dbf2f41 ro quiet
SourcePackage: udisks2
Symptom: storage
Title: Does not detect hotplugged storage device
UDisksDump: Error: command ['udisksctl', 'dump'] failed with exit code 1: Error connecting to the udisks daemon: Error calling StartServiceByName for org.freedesktop.UDisks2: GDBus.Error:org.freedesktop.DBus.Error.TimedOut: Activation of org.freedesktop.UDisks2 timed out
UdisksMonitorLog:

UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/06/2012
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 0803
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: P6X58D-E
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: Rev 1.xx
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0803:bd08/06/2012:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnP6X58D-E:rvrRev1.xx:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer

Revision history for this message
Michael Heuberger (michael.heuberger) wrote :
Revision history for this message
Martin Pitt (pitti) wrote :

The CurrentDmesg.txt attachment shows where the kernel hangs in detecting the device.

affects: udisks2 (Ubuntu) → linux (Ubuntu)
Revision history for this message
Brad Figg (brad-figg) wrote : Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
Alberto Salvia Novella (es20490446e)
Changed in linux (Ubuntu):
importance: Undecided → Medium
Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

Does this issue go away if you boot back into the previous kernel?

Changed in linux (Ubuntu):
status: Confirmed → Incomplete
tags: added: kernel-da-key
Revision history for this message
Michael Heuberger (michael.heuberger) wrote :

@Joseph - I haven't tested that yet as I do not have the older kernels anymore but ...

... I can confirm that it worked few months ago fine before I upgraded the kernel!

... and one more interesting fact about this bug: I cannot mount my USB device when it's plugged in before booting into Ubuntu. But it detects the stick fine when I mount it afterwards, when Ubuntu is booted.
Looks like no USB sticks can be detected during the boot process ...

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.2 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.2-unstable/

Revision history for this message
Michael Heuberger (michael.heuberger) wrote :

i am afraid, i won't do that. too risky. last time you asked me to try the latest kernel, i couldn't boot my machine anymore.

penalvch (penalvch)
tags: added: latest-bios-0803
tags: added: needs-upstream-testing regression-update
Revision history for this message
Stan (barruda) wrote :

This error kind of affects me also when i use 3.19.0-28-generic. It does not occur under 3.19.0-26-generic.
I get messages in the dmesg, a delay after login and when I use usb-creator-gtk i get error messages.

To post a comment you must log in.
This report contains Public information  
Everyone can see this information.
Subscribing...

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.