[Fujitsu AMILO Xi 2550] Backlight turned off since upgrade to 3.13.0-35

Bug #1364148 reported by Gregory Lardiere
12
This bug affects 2 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Triaged
Medium
Unassigned

Bug Description

Since the upgrade to kernel 3.13.0-35 (from 3.13.0-34), the screen is very dark to the point it's unusable.
Backlight seems completely turned off. Using the brightness keys doesn't help.
It was working fine with 3.13.0-34.
I found that the offending patch is "drm/radeon: set default bl level to something reasonable".
I reverted this patch and recompiled 3.13.0-35, and it solved the problem.
---
ApportVersion: 2.14.1-0ubuntu3.3
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC2: greg 1962 F.... pulseaudio
 /dev/snd/pcmC2D0p: greg 1962 F...m pulseaudio
 /dev/snd/controlC1: greg 1962 F.... pulseaudio
 /dev/snd/controlC0: greg 1962 F.... pulseaudio
CurrentDesktop: KDE
DistroRelease: Ubuntu 14.04
HibernationDevice: RESUME=UUID=fa1d286a-7f50-4e1f-ae6c-9d48161e6c2d
InstallationDate: Installed on 2010-07-03 (1521 days ago)
InstallationMedia: Kubuntu 10.04 LTS "Lucid Lynx" - Release amd64 (20100427)
MachineType: FUJITSU SIEMENS AMILO Xi 2550
Package: linux (not installed)
ProcFB: 0 radeondrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-35-generic root=UUID=7b8ed785-f136-4231-b6bd-5e175a9aef0b ro processor.max_cstate=1 radeon.dpm=1 quiet splash crashkernel=384M-:128M vt.handoff=7
ProcVersionSignature: Ubuntu 3.13.0-35.62-generic 3.13.11.6
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-35-generic N/A
 linux-backports-modules-3.13.0-35-generic N/A
 linux-firmware 1.127.5
Tags: trusty
Uname: Linux 3.13.0-35-generic x86_64
UpgradeStatus: Upgraded to trusty on 2014-05-08 (116 days ago)
UserGroups: adm admin bluetooth cdrom dialout lpadmin plugdev sambashare vboxusers wireshark
_MarkForUpload: True
dmi.bios.date: 09/30/2008
dmi.bios.vendor: Phoenix
dmi.bios.version: 1.15
dmi.board.name: F44
dmi.board.vendor: FUJITSU SIEMENS
dmi.board.version: 00030D005503B103
dmi.chassis.type: 10
dmi.chassis.vendor: FUJITSU SIEMENS
dmi.modalias: dmi:bvnPhoenix:bvr1.15:bd09/30/2008:svnFUJITSUSIEMENS:pnAMILOXi2550:pvr:rvnFUJITSUSIEMENS:rnF44:rvr00030D005503B103:cvnFUJITSUSIEMENS:ct10:cvr:
dmi.product.name: AMILO Xi 2550
dmi.sys.vendor: FUJITSU SIEMENS

Revision history for this message
Brad Figg (brad-figg) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1364148

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Gregory Lardiere (gregory-lardiere) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected trusty
description: updated
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Gregory Lardiere (gregory-lardiere) wrote : BootDmesg.txt

apport information

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Gregory Lardiere (gregory-lardiere) wrote : CRDA.txt

apport information

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Gregory Lardiere (gregory-lardiere) wrote : CurrentDmesg.txt

apport information

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Gregory Lardiere (gregory-lardiere) wrote : IwConfig.txt

apport information

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Gregory Lardiere (gregory-lardiere) wrote : Lspci.txt

apport information

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Gregory Lardiere (gregory-lardiere) wrote : Lsusb.txt

apport information

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Gregory Lardiere (gregory-lardiere) wrote : ProcCpuinfo.txt

apport information

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Gregory Lardiere (gregory-lardiere) wrote : ProcEnviron.txt

apport information

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Gregory Lardiere (gregory-lardiere) wrote : ProcInterrupts.txt

apport information

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Gregory Lardiere (gregory-lardiere) wrote : ProcModules.txt

apport information

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Gregory Lardiere (gregory-lardiere) wrote : PulseList.txt

apport information

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Gregory Lardiere (gregory-lardiere) wrote : RfKill.txt

apport information

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Gregory Lardiere (gregory-lardiere) wrote : UdevDb.txt

apport information

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Gregory Lardiere (gregory-lardiere) wrote : UdevLog.txt

apport information

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Gregory Lardiere (gregory-lardiere) wrote : WifiSyslog.txt

apport information

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
penalvch (penalvch) wrote : Re: Backlight turned off since upgrade to 3.13.0-35

Gregory Lardiere, thank you for reporting this and helping make Ubuntu better. Could you please test the latest upstream kernel available from the very top line at the top of the page (not the daily folder) following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested exactly shown as:
kernel-fixed-upstream-3.17-rc3

This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description.

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results. Thank you for your understanding.

tags: added: latest-bios-1.15
tags: added: bisect-done
tags: added: regression-update
Changed in linux (Ubuntu):
importance: Undecided → Medium
status: Confirmed → Incomplete
Revision history for this message
Gregory Lardiere (gregory-lardiere) wrote :

The bug is not fixed in upstream kernel 3.17-rc3.
I have tested the kernel from http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.17-rc3-utopic/

tags: added: kernel-bug-exists-upstream kernel-bug-exists-upstream-3.17-rc3
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
penalvch (penalvch) wrote :

Gregory Lardiere, the issue you are reporting is an upstream one. Could you please report this problem through the appropriate channel by following the instructions _verbatim_ at https://wiki.ubuntu.com/Bugs/Upstream/kernel ?

Please provide a direct URL to your e-mail to the mailing list once you have made it so that it may be tracked.

Thank you for your understanding.

Changed in linux (Ubuntu):
status: Confirmed → Triaged
summary: - Backlight turned off since upgrade to 3.13.0-35
+ [Fujitsu AMILO Xi 2550] Backlight turned off since upgrade to 3.13.0-35
Revision history for this message
Gregory Lardiere (gregory-lardiere) wrote :
Revision history for this message
Gregory Lardiere (gregory-lardiere) wrote :

This bug is fixed upstream in 3.17rc7.
Is it possible to backport the fix to Trusty's kernel ?

Revision history for this message
penalvch (penalvch) wrote :

Gregory Lardiere, please test the potential patches as outlined in https://wiki.ubuntu.com/Kernel/KernelBisection#How_do_I_reverse_bisect_the_upstream_kernel.3F and advise if they address your problem.

Changed in linux (Ubuntu):
status: Triaged → Incomplete
Revision history for this message
Gregory Lardiere (gregory-lardiere) wrote :
Revision history for this message
Gregory Lardiere (gregory-lardiere) wrote :

Yes, I've personally tested that 3.17rc7 fixed the issue on my hardware.

Revision history for this message
penalvch (penalvch) wrote :

Gregory Lardiere, the next step is to test the patches previously mentioned in order to verify they fix your issue. Could you please do this following https://wiki.ubuntu.com/Kernel/KernelBisection#Testing_a_newly_released_patch_from_upstream ?

Revision history for this message
Gregory Lardiere (gregory-lardiere) wrote :

Christopher,
I've applied the two patches mentioned in #24 onto kernel 3.13.0-38.65 sources.
The resulting kernel successfully fixes the issue on my hardware.

penalvch (penalvch)
tags: added: cherry-pick reverse-bisect-done
Changed in linux (Ubuntu):
status: Incomplete → Triaged
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