Ubuntu
linux package

package linux-image-3.13.0-33-generic (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 128

Bug #1356213 reported by Ladislav Gallay on 2014-08-13

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	linux (Ubuntu)	Confirmed	Medium	Unassigned

Bug Description

I was working in Chrome and system suddelny freezes. I could move my mouse inside the window but could not get out of the borders. And system was not responding to any clicks or any keybord buttons or shortcuts.

This happens a lot. Usually always when I work on linux at least once... It is really annoying because only hard reboot helps.

ProblemType: Package
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-33-generic (not installed)
ProcVersionSignature: Ubuntu 3.13.0-30.55-generic 3.13.11.2
Uname: Linux 3.13.0-30-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.2
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: guest-NTerCZ 3041 F.... pulseaudio
laykou 4113 F.... pulseaudio
/dev/snd/controlC0: guest-NTerCZ 3041 F.... pulseaudio
laykou 4113 F.... pulseaudio
Date: Wed Aug 13 09:06:55 2014
DuplicateSignature: package:linux-image-3.13.0-33-generic:(not installed):subprocess new pre-installation script returned error exit status 128
ErrorMessage: subprocess new pre-installation script returned error exit status 128
HibernationDevice: RESUME=UUID=24991cd3-431f-4b61-adac-bc71a7dc93c5
InstallationDate: Installed on 2014-03-27 (138 days ago)
InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
IwConfig:
eth0 no wireless extensions.

lo no wireless extensions.
MachineType: Gigabyte Technology Co., Ltd. X58A-UD3R
ProcFB: 0 nouveaufb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-30-generic root=UUID=7a64f0b8-a741-4624-85d0-cd5412927d0c ro quiet splash vt.handoff=7
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions: grub-pc 2.02~beta2-9
RfKill:

SourcePackage: linux
Title: package linux-image-3.13.0-33-generic (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 128
UpgradeStatus: Upgraded to trusty on 2014-06-22 (51 days ago)
dmi.bios.date: 08/24/2010
dmi.bios.vendor: Award Software International, Inc.
dmi.bios.version: FB
dmi.board.name: X58A-UD3R
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.type: 3
dmi.chassis.vendor: Gigabyte Technology Co., Ltd.
dmi.modalias: dmi:bvnAwardSoftwareInternational,Inc.:bvrFB:bd08/24/2010:svnGigabyteTechnologyCo.,Ltd.:pnX58A-UD3R:pvr:rvnGigabyteTechnologyCo.,Ltd.:rnX58A-UD3R:rvrx.x:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvr:
dmi.product.name: X58A-UD3R
dmi.sys.vendor: Gigabyte Technology Co., Ltd.

Tags:

Revision history for this message

Ladislav Gallay (ladislav-gallay) wrote on 2014-08-13:

AlsaInfo.txt Edit (57.9 KiB, text/plain; charset="utf-8")
AptOrdering.txt Edit (7.2 KiB, text/plain; charset="utf-8")
BootDmesg.txt Edit (76.8 KiB, text/plain; charset="utf-8")
CRDA.txt Edit (322 bytes, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (7.8 KiB, text/plain; charset="utf-8")
Df.txt Edit (702 bytes, text/plain; charset="utf-8")
Dmesg.txt Edit (81.1 KiB, text/plain; charset="utf-8")
DpkgHistoryLog.txt Edit (9.3 KiB, text/plain; charset="utf-8")
DpkgTerminalLog.txt Edit (11.4 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (67.0 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (893 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (6.6 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (4.5 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (2.9 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (226.9 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (484.0 KiB, text/plain; charset="utf-8")
WifiSyslog.txt Edit (280.0 KiB, text/plain; charset="utf-8")

Revision history for this message

Brad Figg (brad-figg) wrote on 2014-08-13: Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status:	New → Confirmed

Apport retracing service (apport) on 2014-08-13

tags:

removed: need-duplicate-check

Revision history for this message

Joseph Salisbury (jsalisbury) wrote on 2014-08-13:

Would it be possible for you to test the latest upstream stable kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.13 stable kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] kernel.ubuntu.com/~kernel-ppa/mainline/v3.13.11.2-trusty/

Changed in linux (Ubuntu):
importance:	Undecided → Low
importance:	Low → Medium
status:	Confirmed → Incomplete

Ladislav Gallay (ladislav-gallay) on 2014-08-13

tags:	added: kernel-fixed-upstream
Changed in linux (Ubuntu):
status:	Incomplete → Confirmed

Ladislav Gallay (ladislav-gallay) on 2014-08-14

tags:

added: kernel-unable-to-test-upstream
removed: kernel-fixed-upstream trusty

Revision history for this message

Ladislav Gallay (ladislav-gallay) wrote on 2014-08-14:

The lastest kerne linux-image-3.13.11-03131102 made my graphic driver not to load - or whatever happened, I just could not saw full resolution on the screen, just some really small unproportional resolution.

Therefore I needed to uninstall it and everything is back to normal. I still cant tell if the problem is already solved (meanwhile I installed some updates and reinstalled my NVIDIA graphic with sudo apt-get install nvidia-current), because it takes time to occure. I will inform you in next days if it still happens.

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package linux-image-3.13.0-33-generic (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 128

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