Ubuntu
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[Toshiba Satellite C50-A-1JM] Touchpad not detected after trusty 64 bit install

Bug #1325003 reported by MANGA Willy Ted
12
This bug affects 2 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Triaged
High
Unassigned

Bug Description

Hello, I have just installed ubuntu trusty 64 bits on a toshiba (satellite C50-A-1JM ) but the touchpad is not detected
Laptop model : Toshiba
---
ApportVersion: 2.14.1-0ubuntu3.2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: anne 2132 F.... pulseaudio
                      anne 2358 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
DistroRelease: Ubuntu 14.04
HibernationDevice: RESUME=UUID=6c67ba11-8402-46a1-badf-7b9b770a5116
MachineType: TOSHIBA SATELLITE C50-A
Package: linux (not installed)
ProcEnviron:
 LANGUAGE=fr_FR:fr
 TERM=xterm
 PATH=(custom, no user)
 LANG=fr_FR.UTF-8
 SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-27-generic root=UUID=1200f7e3-063f-4bc2-8c52-fc15d1de02a6 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.13.0-27.50-generic 3.13.11
PulseList:
 Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied
 No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-27-generic N/A
 linux-backports-modules-3.13.0-27-generic N/A
 linux-firmware 1.127.2
StagingDrivers: rts5139
Tags: trusty staging
Uname: Linux 3.13.0-27-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:

_MarkForUpload: True
dmi.bios.date: 03/24/2014
dmi.bios.vendor: INSYDE Corp.
dmi.bios.version: 1.30
dmi.board.name: Portable PC
dmi.board.vendor: TOSHIBA
dmi.board.version: MP
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: OEM Chassis Manufacturer
dmi.chassis.version: OEM Chassis Version
dmi.modalias: dmi:bvnINSYDECorp.:bvr1.30:bd03/24/2014:svnTOSHIBA:pnSATELLITEC50-A:pvrPSCJEE-006009FR:rvnTOSHIBA:rnPortablePC:rvrMP:cvnOEMChassisManufacturer:ct10:cvrOEMChassisVersion:
dmi.product.name: SATELLITE C50-A
dmi.product.version: PSCJEE-006009FR
dmi.sys.vendor: TOSHIBA

See original description
Revision history for this message
Brad Figg (brad-figg) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1325003

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
tags: added: trusty
Revision history for this message
MANGA Willy Ted (manga-willy) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected staging
description: updated
Revision history for this message
MANGA Willy Ted (manga-willy) wrote : BootDmesg.txt

apport information

Revision history for this message
MANGA Willy Ted (manga-willy) wrote : CurrentDmesg.txt

apport information

Revision history for this message
MANGA Willy Ted (manga-willy) wrote : IwConfig.txt

apport information

Revision history for this message
MANGA Willy Ted (manga-willy) wrote : Lspci.txt

apport information

Revision history for this message
MANGA Willy Ted (manga-willy) wrote : Lsusb.txt

apport information

Revision history for this message
MANGA Willy Ted (manga-willy) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
MANGA Willy Ted (manga-willy) wrote : ProcInterrupts.txt

apport information

Revision history for this message
MANGA Willy Ted (manga-willy) wrote : ProcModules.txt

apport information

Revision history for this message
MANGA Willy Ted (manga-willy) wrote : RfKill.txt

apport information

Revision history for this message
MANGA Willy Ted (manga-willy) wrote : UdevDb.txt

apport information

Revision history for this message
MANGA Willy Ted (manga-willy) wrote : UdevLog.txt

apport information

Revision history for this message
MANGA Willy Ted (manga-willy) wrote : WifiSyslog.txt

apport information

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
penalvch (penalvch) wrote :

MANGA Willy Ted, thank you for reporting this and helping make Ubuntu better. Could you please test the latest upstream kernel available (3.15-rc7) following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested. For example:
kernel-fixed-upstream-3.15-rc7

This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description. As well, please remove the tag:
needs-upstream-testing

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

As well, please remove the tag:
needs-upstream-testing

Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results. Thank you for your understanding.

summary: - Toshiba touchpad not detected after trusty 64 bit install
+ [Toshiba Satellite C50-A-1JR] Touchpad not detected after trusty 64 bit
+ install
summary: - [Toshiba Satellite C50-A-1JR] Touchpad not detected after trusty 64 bit
+ [Toshiba Satellite C50-A-1JM] Touchpad not detected after trusty 64 bit
install
tags: added: latest-bios-1.30
Changed in linux (Ubuntu):
importance: Undecided → High
status: Confirmed → Incomplete
Revision history for this message
MANGA Willy Ted (manga-willy) wrote :

Hi,
not sure if I have tested as requested but I download from http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.15-rc8-utopic/ and installed 3 packages ...
output of uname -a

Linux usager-133 3.15.0-031500rc8-generic #201406012235 SMP Mon Jun 2 02:36:11 UTC 2014 x86_64 x86_64 x86_64 GNU/Linux

tags: added: kernel-bug-exists-upstream kernel-bug-exists-upstream-3.15.0-031500rc8
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
penalvch (penalvch) wrote :

MANGA Willy Ted, the issue you are reporting is an upstream one. Could you please report this problem through the appropriate channel by following the instructions _verbatim_ at https://wiki.ubuntu.com/Bugs/Upstream/kernel ?

Please provide a direct URL to your e-mail to the mailing list once you have made it so that it may be tracked.

Thank you for your understanding.

tags: added: kernel-bug-exists-upstream-3.15-rc8
removed: kernel-bug-exists-upstream-3.15.0-031500rc8 touchpad
Changed in linux (Ubuntu):
status: Confirmed → Triaged
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