Ubuntu
linux package

'Synaptic SMBus Touchpad' on laptop 'Medion Akoya P7631' not detected after clean install of Ubunutu 13.10

Bug #1302103 reported by Thomas on 2014-04-03

This bug affects 5 people

Affects		Status	Importance	Assigned to	Milestone
	linux (Ubuntu)	Confirmed	Medium	Unassigned

Bug Description

'Synaptic SMBus Touchpad' (as detected by Windows 8.1 installation) on machine 'Medion Akoya P7631' doesn't work after a clean install of Ubunutu 13.10.

Having looked at the output from /proc/bus/input/devices it seems like the touchpad device is not being recognised at all.

The touchpad is functional and worked as normal on a version of windows 8.1 running on the same machine.

ProblemType: Bug
DistroRelease: Ubuntu 13.10
Package: linux-image-3.11.0-19-generic 3.11.0-19.33
ProcVersionSignature: Ubuntu 3.11.0-19.33-generic 3.11.10.5
Uname: Linux 3.11.0-19-generic x86_64
ApportVersion: 2.12.5-0ubuntu2.2
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: xeph 2149 F.... pulseaudio
/dev/snd/controlC0: xeph 2149 F.... pulseaudio
Date: Thu Apr 3 18:54:55 2014
HibernationDevice: RESUME=UUID=7c459afc-774e-4b97-b1c2-84a8c06df51e
InstallationDate: Installed on 2014-04-02 (0 days ago)
InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
MachineType: Medion Akoya P7631
MarkForUpload: True
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-19-generic.efi.signed root=UUID=12c59039-58f0-415e-8844-286fed1de91e ro quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-3.11.0-19-generic N/A
linux-backports-modules-3.11.0-19-generic N/A
linux-firmware 1.116.2
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
WifiSyslog:
Apr 3 18:54:58 xeph-lappie kernel: [ 1288.922337] hda_codec: invalid CONNECT_LIST verb 5[1]:0
Apr 3 18:54:58 xeph-lappie kernel: [ 1288.922550] hda_codec: invalid CONNECT_LIST verb 6[1]:0
Apr 3 18:54:58 xeph-lappie kernel: [ 1288.922759] hda_codec: invalid CONNECT_LIST verb 7[1]:0
dmi.bios.date: 11/21/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: C15B.602
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: Akoya P7631
dmi.board.vendor: Medion
dmi.board.version: 1.0
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: Medion
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrC15B.602:bd11/21/2013:svnMedion:pnAkoyaP7631:pvr1.0:rvnMedion:rnAkoyaP7631:rvr1.0:cvnMedion:ct3:cvrToBeFilledByO.E.M.:
dmi.product.name: Akoya P7631
dmi.product.version: 1.0
dmi.sys.vendor: Medion

Tags:

Revision history for this message

Thomas (tjyorkshire) wrote on 2014-04-03:

dmesg, devices, and other output Edit (28.8 KiB, application/x-tar)
AlsaInfo.txt Edit (37.2 KiB, text/plain; charset="utf-8")
BootDmesg.txt Edit (76.4 KiB, text/plain; charset="utf-8")
CRDA.txt Edit (257 bytes, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (2.2 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (2.7 KiB, text/plain; charset="utf-8")
IwConfig.txt Edit (513 bytes, text/plain; charset="utf-8")
Lspci.txt Edit (11.4 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (507 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (3.9 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (106 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (2.5 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (4.1 KiB, text/plain; charset="utf-8")
PulseList.txt Edit (22.7 KiB, text/plain; charset="utf-8")
RfKill.txt Edit (112 bytes, text/plain; charset="utf-8")
UdevDb.txt Edit (144.8 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (340.6 KiB, text/plain; charset="utf-8")

Revision history for this message

Brad Figg (brad-figg) wrote on 2014-04-03: Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status:	New → Confirmed

Revision history for this message

Joseph Salisbury (jsalisbury) wrote on 2014-04-04:

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.14 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.14-trusty/

Changed in linux (Ubuntu):
importance:	Undecided → Medium
status:	Confirmed → Incomplete

Revision history for this message

Thomas (tjyorkshire) wrote on 2014-04-04:

Bug exists in latest upstream kernel - 3.14.0-031400-generic

tags:	added: kernel-bug-exists-upstream
Changed in linux (Ubuntu):
status:	Incomplete → Confirmed

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'Synaptic SMBus Touchpad' on laptop 'Medion Akoya P7631' not detected after clean install of Ubunutu 13.10

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