Hi..

I still don't understand how to manually:
- get dmesg log
- capture usb logs

Do it from terminal? By what command?



--- On Fri, 4/26/13, Ming Lei <email address hidden> wrote:

> From: Ming Lei <email address hidden>
> Subject: Re: [Bug 1159358] Re: USB Printer & HDD external can't wake up after a moment of time
> To: <email address hidden>
> Date: Friday, April 26, 2013, 11:18 AM
> On Wed, Apr 24, 2013 at 3:44 PM,
> chris <email address hidden>
> wrote:
> > Sorry for the misunderstanding, I had corrected the bug
> description.
> >
> > I'm not a techie and have very little knowledge about
> linux. Can you
> > help me explain step by step instructions how to do
> that?
> >
> > As I know I don't use any daemon or service related to
> printer. I only
> > installed cairo-dock and disable unity..just wondering
> if that could
> > cause some issue?
> 
> OK, could you test the kernel images on the below link and
> post
> out the 'dmesg' log?
> 
>     http://kernel.ubuntu.com/~ming/bugs/1159358/v1/
> 
> which only enables CONFIG_USB_DEBUG so that you
> can capture some usb logs when the problem happens.
> 
> Thanks,
> --
> Ming Lei
> 
> -- 
> You received this bug notification because you are
> subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1159358
> 
> Title:
>   USB Printer & HDD external can't wake up after a
> moment of time
> 
> Status in “linux” package in Ubuntu:
>   Confirmed
> 
> Bug description:
>   While working a moment on LibreOffice Calc found that
> facts:
>   - LO hangs for a while after execute "save". And I
> found that my USB expansion HDD was not working. (file that
> I used to work & execute "save" located on the expansion
> HDD). Take a long time for the HDD to wake up again.
>   - Print job was pending (printer not printing). Found
> that the printer was not working. Usually if the problem
> persists, plug out the USB cable and then plug in again. I
> don't find any solution other than replugging printer USB
> cable to wake up the printer.
> 
>   HP Pavillion dm3-1109TU
>   Genuine Intel® CPU U4100 @ 1.30GHz × 2
>   Mobile Intel® GM45 Express Chipset x86/MMX/SSE2
>   Printer: Canon Pixma MX328 (driver: Canon PIXMA MX300
> - CUPS+Gutenprint v5.2.8-pre1)
> 
>   Description:    Ubuntu 12.04.2 LTS
> (full system update today)
>   Installed via Wubi, together with Win7 Home Premium
> 32 bit
> 
>   ProblemType: Bug
>   DistroRelease: Ubuntu 12.04
>   Package: xorg 1:7.6+12ubuntu2
>   ProcVersionSignature: Ubuntu 3.2.0-39.62-generic-pae
> 3.2.39
>   Uname: Linux 3.2.0-39-generic-pae i686
>   .tmp.unity.support.test.0:
> 
>   ApportVersion: 2.0.1-0ubuntu17.1
>   Architecture: i386
>   CompizPlugins:
> [core,composite,opengl,imgjpeg,decor,imgpng,snap,obs,gnomecompat,vpswitch,compiztoolbox,resize,regex,dbus,mousepoll,grid,place,animation,move,session,workarounds,switcher,expo,wall,fade,scale]
>   CompositorRunning: compiz
>   Date: Sun Mar 24 15:55:26 2013
>   DistUpgraded: Fresh install
>   DistroCodename: precise
>   DistroVariant: ubuntu
>   ExtraDebuggingInterest: Yes, even including gdb or
> git bisection work if needed
>   GraphicsCard:
>    Intel Corporation Mobile 4 Series Chipset
> Integrated Graphics Controller [8086:2a42] (rev 07) (prog-if
> 00 [VGA controller])
>      Subsystem: Hewlett-Packard Company Device
> [103c:3649]
>      Subsystem: Hewlett-Packard Company Device
> [103c:3649]
>   InstallationMedia: Ubuntu 12.04.1 LTS "Precise
> Pangolin" - Release i386 (20120817.3)
>   MachineType: Hewlett-Packard HP Pavilion dm3 Notebook
> PC
>   MarkForUpload: True
>   ProcEnviron:
>    PATH=(custom, no user)
>    LANG=en_US.utf8
>    SHELL=/bin/bash
>   ProcKernelCmdLine:
> BOOT_IMAGE=/boot/vmlinuz-3.2.0-39-generic-pae
> root=UUID=2E2462FD2462C783 loop=/hostname/disks/root.disk ro
> quiet splash vt.handoff=7
>   SourcePackage: xorg
>   UpgradeStatus: No upgrade log present (probably fresh
> install)
>   dmi.bios.date: 11/16/2010
>   dmi.bios.vendor: Insyde Corp.
>   dmi.bios.version: F.19
>   dmi.board.asset.tag: Base Board Asset Tag
>   dmi.board.name: 3649
>   dmi.board.vendor: Hewlett-Packard
>   dmi.board.version: 41.3D
>   dmi.chassis.type: 10
>   dmi.chassis.vendor: Hewlett-Packard
>   dmi.chassis.version: N/A
>   dmi.modalias:
> dmi:bvnInsydeCorp.:bvrF.19:bd11/16/2010:svnHewlett-Packard:pnHPPaviliondm3NotebookPC:pvr0487110000241F10110120000:rvnHewlett-Packard:rn3649:rvr41.3D:cvnHewlett-Packard:ct10:cvrN/A:
>   dmi.product.name: HP Pavilion dm3 Notebook PC
>   dmi.product.version: 0487110000241F10110120000
>   dmi.sys.vendor: Hewlett-Packard
>   version.compiz: compiz 1:0.9.7.12-0ubuntu1
>   version.libdrm2: libdrm2 2.4.39-0ubuntu0.1
>   version.libgl1-mesa-dri: libgl1-mesa-dri
> 8.0.4-0ubuntu0.4
>   version.libgl1-mesa-dri-experimental:
> libgl1-mesa-dri-experimental N/A
>   version.libgl1-mesa-glx: libgl1-mesa-glx
> 8.0.4-0ubuntu0.4
>   version.xserver-xorg-core: xserver-xorg-core
> 2:1.11.4-0ubuntu10.12
>   version.xserver-xorg-input-evdev:
> xserver-xorg-input-evdev 1:2.7.0-0ubuntu1.2
>   version.xserver-xorg-video-ati:
> xserver-xorg-video-ati
> 1:6.14.99~git20111219.aacbd629-0ubuntu2
>   version.xserver-xorg-video-intel:
> xserver-xorg-video-intel 2:2.17.0-1ubuntu4.3
>   version.xserver-xorg-video-nouveau:
> xserver-xorg-video-nouveau
> 1:0.0.16+git20111201+b5534a1-1build3
> 
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1159358/+subscriptions
>