System crashes and reboots every 15min - 2hr
| Affects | Status | Importance | Assigned to | Milestone | |
|---|---|---|---|---|---|
| linux-signed-oem-5.14 (Ubuntu) |
Confirmed
|
Undecided
|
Unassigned | ||
Bug Description
I have a NUC11NAHi5 system running Ubuntu 20.04.3, and every few minutes to hours it will crash:
justin :0 :0 Fri Jan 21 19:46 - crash (00:37)
justin :0 :0 Fri Jan 21 19:40 - crash (00:05)
justin :0 :0 Fri Jan 21 17:33 - crash (02:07)
justin :0 :0 Fri Jan 21 17:16 - crash (00:07)
justin :0 :0 Fri Jan 21 17:13 - crash (00:02)
justin :0 :0 Fri Jan 21 16:54 - crash (00:19)
justin :0 :0 Fri Jan 21 16:25 - crash (00:28)
justin :0 :0 Fri Jan 21 16:18 - crash (00:06)
justin :0 :0 Fri Jan 21 16:11 - crash (00:07)
justin :0 :0 Fri Jan 21 15:46 - crash (00:24)
When it comes back up I see the following errors in journalctl:
kernel: BERT: Error records from previous boot:
kernel: [Hardware Error]: event severity: fatal
kernel: [Hardware Error]: Error 0, type: fatal
kernel: [Hardware Error]: section_type: Firmware Error Record Reference
kernel: [Hardware Error]: Firmware Error Record Type: SOC Firmware Error Record Type2
kernel: [Hardware Error]: Revision: 2
kernel: [Hardware Error]: Record Identifier: 8f87f311-
followed by a large hex dump. It could be related to this issue:
https:/
The BIOS is up-to-date, as is the intel microcode package. It doesn't seem to matter which kernel I use. I'm using the OEM one since the regular kernels for 20.04.3 (a) also have this problem, and (b) have broken IR support (https:/
System: NUC11PAHi5
SKU: RNUC11PAHi5000
BIOS: PATGL357.
Board: NUC11PABi5
CPU: i5-1135G7
I'm not sure if it's a kernel issue, BIOS issue, microcode issue, or hardware issue, so I decided to start here. Let me know how else I can help.
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: linux-image-
ProcVersionSign
Uname: Linux 5.14.0-1020-oem x86_64
ApportVersion: 2.20.11-
Architecture: amd64
CasperMD5CheckR
Date: Fri Jan 21 20:44:43 2022
InstallationDate: Installed on 2022-01-08 (13 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
ProcEnviron:
TERM=xterm-
PATH=(custom, no user)
XDG_RUNTIME_
LANG=en_US.UTF-8
SHELL=/bin/bash
SourcePackage: linux-signed-
UpgradeStatus: No upgrade log present (probably fresh install)
| Justin Moore (justinnonwork) wrote | #1 |
| Justin Moore (justinnonwork) wrote | #2 |
| jsuejdh65 (jsuejdh65) wrote | #3 |
| Justin Moore (justinnonwork) wrote | #4 |
| Launchpad Janitor (janitor) wrote | #5 |
| Changed in linux-signed-oem-5.14 (Ubuntu): | |
| status: | New → Confirmed |
Updates:
- The hardware passes multiple rounds of memtest86+ over a ~10 hour window and does not reboot during that time
- When left at the BIOS screen for hours on end, it does not reboot
- The system will do the reboot cycle under all kernels I currently have installed, which includes:
5.14.0-1020-oem
5.14.0-1018-oem
5.13.0-27-generic
5.11.0-40-generic
5.11.0-38-generic
By process of elimination this is starting to look more and more like a Linux kernel issue.