Ubuntu
linux-signed-hwe-5.19 package

Non-Responsive Ubuntu System

Bug #2018711 reported by Angga Yulfardhi
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux-signed-hwe-5.19 (Ubuntu)
New
Undecided
Unassigned

Bug Description

I use Ubuntu. Sometimes, the system does not have any response with mouse and keyboard. Is there any way to solve this problem except hitting the reset or power button on the machine?

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: linux-image-5.19.0-41-generic 5.19.0-41.42~22.04.1
ProcVersionSignature: Ubuntu 5.19.0-41.42~22.04.1-generic 5.19.17
Uname: Linux 5.19.0-41-generic x86_64
ApportVersion: 2.20.11-0ubuntu82.4
Architecture: amd64
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Mon May 8 13:59:43 2023
InstallationDate: Installed on 2023-02-18 (78 days ago)
InstallationMedia: Ubuntu 22.04 LTS "Jammy Jellyfish" - Release amd64 (20220419)
SourcePackage: linux-signed-hwe-5.19
UpgradeStatus: No upgrade log present (probably fresh install)

Revision history for this message
Angga Yulfardhi (anggayulfardhi) wrote :
Revision history for this message
Eduardo Barretto (ebarretto) wrote : Bug is not a security issue

Thanks for taking the time to report this bug and helping to make Ubuntu better. We appreciate the difficulties you are facing, but this appears to be a "regular" (non-security) bug. I have unmarked it as a security issue since this bug does not show evidence of allowing attackers to cross privilege boundaries nor directly cause loss of data/privacy. Please feel free to report any other bugs you may find.

information type: Private Security → Public
Revision history for this message
Paul White (paulw2u) wrote (last edit ):

Angga, it appears you attempted to report your problem against the 'linux-signed-hwe' package but it has not reached that package. I'm moving this to 'linux-signed-hwe'. If this is still an issue then please provide any additional information that you might be asked for.

affects: ubuntu → linux (Ubuntu)
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 2018711

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Paul White (paulw2u)
affects: linux (Ubuntu) → linux-signed-hwe-5.19 (Ubuntu)
Changed in linux-signed-hwe-5.19 (Ubuntu):
status: Incomplete → New
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