No audio on TRX40 platform

Bug #1889054 reported by Eduardo
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
alsa-driver (Ubuntu)
Confirmed
Undecided
Unassigned
linux-oem-5.6 (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

Hello,

I have Ubuntu 20.04 running on a computer based on AMD Threadripper 3960x, TRX40 platform (Gigabyte TRX40 AORUS PRO). Audio hasn't worked so far.

I read about audio problems on this platform from the beginning but they should be fixed in kernel 5.6 according to this https://www.phoronix.com/scan.php?page=news_item&px=Linux-AMD-TRX40-Audio-Quirks

Kernel bug reports should be related to these ones:
https://bugzilla.kernel.org/show_bug.cgi?id=206873
https://bugzilla.kernel.org/show_bug.cgi?id=206543

Since it should be fixed in recent kernel versions, I guess the solution for Ubuntu 20.04 using 5.4 kernel is backporting the fixes.

Is Ubuntu planning to do this?

Thanks
Eduardo

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: ubiquity (not installed)
ProcVersionSignature: Ubuntu 5.4.0-42.46-generic 5.4.44
Uname: Linux 5.4.0-42-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu27.4
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: KDE
Date: Mon Jul 27 10:41:15 2020
InstallCmdLine: BOOT_IMAGE=/casper/vmlinuz file=/cdrom/preseed/ubuntu.seed boot=casper only-ubiquity quiet splash ---
InstallationDate: Installed on 2020-03-05 (143 days ago)
InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725)
SourcePackage: ubiquity
Symptom: installer
UpgradeStatus: Upgraded to focal on 2020-04-06 (111 days ago)
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu27.4
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: eduardo 1907 F.... pulseaudio
 /dev/snd/controlC0: eduardo 1907 F.... pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: KDE
DistroRelease: Ubuntu 20.04
InstallationDate: Installed on 2020-03-05 (144 days ago)
InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725)
NonfreeKernelModules: nvidia_modeset nvidia
Package: alsa-driver (not installed)
ProcVersionSignature: Ubuntu 5.4.0-42.46-generic 5.4.44
Tags: focal
Uname: Linux 5.4.0-42-generic x86_64
UpgradeStatus: Upgraded to focal on 2020-04-06 (112 days ago)
UserGroups: adm cdrom dip kvm libvirt lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 10/24/2019
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: F2
dmi.board.asset.tag: Default string
dmi.board.name: TRX40 AORUS PRO WIFI
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 3
dmi.chassis.vendor: Default string
dmi.chassis.version: Default string
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF2:bd10/24/2019:svnGigabyteTechnologyCo.,Ltd.:pnTRX40AORUSPROWIFI:pvr-CF:rvnGigabyteTechnologyCo.,Ltd.:rnTRX40AORUSPROWIFI:rvrx.x:cvnDefaultstring:ct3:cvrDefaultstring:
dmi.product.family: Default string
dmi.product.name: TRX40 AORUS PRO WIFI
dmi.product.sku: Default string
dmi.product.version: -CF
dmi.sys.vendor: Gigabyte Technology Co., Ltd.

Revision history for this message
Eduardo (eduardoperezval) wrote :
affects: ubuntu → ubiquity (Ubuntu)
Revision history for this message
Daniel Letzeisen (dtl131) wrote :

Eduardo, the issue seems well-defined, but if possible, please run the following command in terminal to collect the audio information just in case:
apport-collect 1889054

affects: ubiquity (Ubuntu) → alsa-driver (Ubuntu)
summary: - No audio on TRX40 platform (Threadripper 3960x)
+ No audio on TRX40 platform
Revision history for this message
Daniel Letzeisen (dtl131) wrote :

Also, I removed the CPU model from the title, since there are duplicate reports problem is independent of CPU model.

Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in alsa-driver (Ubuntu):
status: New → Confirmed
tags: removed: ubiquity-is
Revision history for this message
Eduardo (eduardoperezval) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected
description: updated
Revision history for this message
Eduardo (eduardoperezval) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Eduardo (eduardoperezval) wrote : ProcCpuinfoMinimal.txt

apport information

Revision history for this message
Eduardo (eduardoperezval) wrote : ProcEnviron.txt

apport information

Revision history for this message
Eduardo (eduardoperezval) wrote : PulseList.txt

apport information

Revision history for this message
Eduardo (eduardoperezval) wrote :

Dear Daniel,

Thanks a lot for your response and changes. Sure, I've already run the apport-collect command.

Revision history for this message
Daniel Letzeisen (dtl131) wrote :

Eduardo. You're welcome, although I wish I could answer your question.

One thing you may want to try is the linux-oem kernel, which is based off 5.6.x:
sudo apt-get install linux-oem-20.04

Revision history for this message
Eduardo (eduardoperezval) wrote :

I have already tried the oem version but no luck. No sound at all. Not sure if the patch is included or if so, if it solves the issue.

Changed in linux-oem-5.6 (Ubuntu):
status: New → Confirmed
Revision history for this message
Eduardo (eduardoperezval) wrote :

I have to say that I have tried the audio through HDMI and it works fine

Revision history for this message
sohail (launchpad-taggedtype) wrote :

I'm not sure if this is a duplicate because the problem is solved for me with 5.4 kernel on Ubuntu.

Revision history for this message
Daniel Letzeisen (dtl131) wrote :

@Eduardo, the HDMI is not built into the motherboard and is part of your Nvidia card, correct?

@sohail, sorry for false duplicate. Do you remember which kernel version solved the problem?

Revision history for this message
Daniel Letzeisen (dtl131) wrote :

Eduardo, if possible, please try out latest mainline kernel to confirm it actually fixes the problem:
https://wiki.ubuntu.com/Kernel/MainlineBuilds#How_do_I_install_an_upstream_kernel.3F
https://kernel.ubuntu.com/~kernel-ppa/mainline/v5.7.10/

Revision history for this message
Eduardo (eduardoperezval) wrote :

@sohail right, the HDMI is part of my Nvidia card, so it is not built into the motherboard.

@Daniel, I have tried with the latest mainline kernel. Still no luck.

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