Ubuntu
linux-hwe-5.13 package

[Intel AX1650i] I can't activate my bluetooth anyway, the button to activate it isn't working

Bug #1980473 reported by Matheus Lins on 2022-07-01

This bug affects 2 people

Affects		Status	Importance	Assigned to	Milestone
	bluez-firmware (Ubuntu)	Confirmed	Undecided	Unassigned
	linux-hwe-5.13 (Ubuntu)	Confirmed	Undecided	Unassigned

Bug Description

When I enter in settings -> Bluetooth -> button to activate it, it doesn't work, it's locked

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: bluez 5.53-0ubuntu3.6
ProcVersionSignature: Ubuntu 5.13.0-52.59~20.04.1-generic 5.13.19
Uname: Linux 5.13.0-52-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.24
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: GNOME
Date: Fri Jul 1 10:31:29 2022
InstallationDate: Installed on 2021-03-09 (479 days ago)
InstallationMedia: Ubuntu 20.04.2.0 LTS "Focal Fossa" - Release amd64 (20210209.1)
InterestingModules: bnep bluetooth
MachineType: Dell Inc. XPS 13 9300
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.13.0-52-generic root=/dev/mapper/vgubuntu-root ro quiet splash pci=nommconf pcie_aspm=off vt.handoff=7
SourcePackage: bluez
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 02/03/2021
dmi.bios.release: 1.5
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.5.0
dmi.board.name: 070YWV
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.5.0:bd02/03/2021:br1.5:svnDellInc.:pnXPS139300:pvr:rvnDellInc.:rn070YWV:rvrA00:cvnDellInc.:ct10:cvr:sku096D:
dmi.product.family: XPS
dmi.product.name: XPS 13 9300
dmi.product.sku: 096D
dmi.sys.vendor: Dell Inc.
hciconfig:

rfkill:
0: phy0: Wireless LAN
Soft blocked: no
Hard blocked: no

Tags:

Revision history for this message

Matheus Lins (matheuslins9) wrote on 2022-07-01:

CurrentDmesg.txt Edit (87.7 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (2.2 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (14.7 KiB, text/plain; charset="utf-8")
Lspci-vt.txt Edit (1.4 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (962 bytes, text/plain; charset="utf-8")
Lsusb-t.txt Edit (1.6 KiB, text/plain; charset="utf-8")
Lsusb-v.txt Edit (118.6 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (13.6 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (1.7 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (334 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (7.5 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (12.1 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (294.8 KiB, text/plain; charset="utf-8")
acpidump.txt Edit (1.6 MiB, text/plain; charset="utf-8")
getfacl.txt Edit (164 bytes, text/plain; charset="utf-8")
syslog.txt Edit (2.2 KiB, text/plain; charset="utf-8")

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2022-07-01:

It appears to be disabled in-hardware or your kernel is missing a driver/firmware for the Bluetooth support in your Intel AX1650i chip. So reassigning...

summary:	- I can't activate my bluetooth anyway, the button to activate it isn't - working + [Intel AX1650i] I can't activate my bluetooth anyway, the button to + activate it isn't working
affects:	bluez (Ubuntu) → linux-hwe-5.13 (Ubuntu)

Revision history for this message

Launchpad Janitor (janitor) wrote on 2022-07-04:

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in bluez-firmware (Ubuntu):
status:	New → Confirmed
Changed in linux-hwe-5.13 (Ubuntu):
status:	New → Confirmed

Revision history for this message

udippel (udippel) wrote on 2022-07-04:

Same here.
No changes on my side, except of the daily updates && ungrades.
In my case audio 'has left me', which is quite a bore here; with bluetooth being my only audio.
No device available. It doesn't reset:

[ 9.209564] thinkpad_acpi: rfkill switch tpacpi_bluetooth_sw: radio is unblocked
[ 11.083290] Bluetooth: Core ver 2.22
[ 11.083318] Bluetooth: HCI device and connection manager initialized
[ 11.083322] Bluetooth: HCI socket layer initialized
[ 11.083324] Bluetooth: L2CAP socket layer initialized
[ 11.083328] Bluetooth: SCO socket layer initialized
[ 15.628647] Bluetooth: hci0: command 0x0c03 tx timeout
[ 16.456677] Bluetooth: BNEP (Ethernet Emulation) ver 1.3
[ 16.456681] Bluetooth: BNEP filters: protocol multicast
[ 16.456688] Bluetooth: BNEP socket layer initialized
[ 23.692646] Bluetooth: hci0: sending initial HCI reset command failed (-110)
[ 28.236646] Bluetooth: hci0: command 0x0c03 tx timeout
[ 36.240888] Bluetooth: hci0: sending initial HCI reset command failed (-110)
[ 40.812781] Bluetooth: hci0: command 0x0c03 tx timeout
[ 49.036747] Bluetooth: hci0: sending initial HCI reset command failed (-110)
[ 53.612731] Bluetooth: hci0: command 0x0c03 tx timeout

and so forth.
Rebooted, doesn't help.

If you need more, please ask (and no, I can't recompile or stuff).

Thanks in advance,

Uwe

Same here. 
No changes on my side, except of the daily updates && ungrades.
In my case audio 'has left me', which is quite a bore here; with bluetooth being my only audio.
No device available. It doesn't reset:

[    9.209564] thinkpad_acpi: rfkill switch tpacpi_bluetooth_sw: radio is unblocked
[   11.083290] Bluetooth: Core ver 2.22
[   11.083318] Bluetooth: HCI device and connection manager initialized
[   11.083322] Bluetooth: HCI socket layer initialized
[   11.083324] Bluetooth: L2CAP socket layer initialized
[   11.083328] Bluetooth: SCO socket layer initialized
[   15.628647] Bluetooth: hci0: command 0x0c03 tx timeout
[   16.456677] Bluetooth: BNEP (Ethernet Emulation) ver 1.3
[   16.456681] Bluetooth: BNEP filters: protocol multicast
[   16.456688] Bluetooth: BNEP socket layer initialized
[   23.692646] Bluetooth: hci0: sending initial HCI reset command failed (-110)
[   28.236646] Bluetooth: hci0: command 0x0c03 tx timeout
[   36.240888] Bluetooth: hci0: sending initial HCI reset command failed (-110)
[   40.812781] Bluetooth: hci0: command 0x0c03 tx timeout
[   49.036747] Bluetooth: hci0: sending initial HCI reset command failed (-110)
[   53.612731] Bluetooth: hci0: command 0x0c03 tx timeout

and so forth. 
Rebooted, doesn't help.

dpkg -l | grep blue
ii  bluedevil                                     4:5.18.4.1-0ubuntu1                         amd64        KDE Bluetooth stack
ii  bluez                                         5.53-0ubuntu3.6                             amd64        Bluetooth tools and daemons
ii  bluez-cups                                    5.53-0ubuntu3.6                             amd64        Bluetooth printer driver for CUPS
ii  bluez-obexd                                   5.53-0ubuntu3.6                             amd64        bluez obex daemon
ii  gir1.2-gnomebluetooth-1.0:amd64               3.34.3-0ubuntu1                             amd64        Introspection data for GnomeBluetooth
ii  libbluetooth3:amd64                           5.53-0ubuntu3.6                             amd64        Library to use the BlueZ Linux Bluetooth stack
ii  libgnome-bluetooth13:amd64                    3.34.3-0ubuntu1                             amd64        GNOME Bluetooth tools - support library
ii  libkf5bluezqt-data                            5.68.0-0ubuntu1                             all          data files for bluez-qt
ii  libkf5bluezqt6:amd64                          5.68.0-0ubuntu1                             amd64        Qt wrapper for bluez
ii  pulseaudio-module-bluetooth                   1:13.99.1-1ubuntu3.13                       amd64        Bluetooth module for PulseAudio sound server
ii  qml-module-org-kde-bluezqt:amd64              5.68.0-0ubuntu1                             amd64        QML wrapper for bluez

If you need more, please ask (and no, I can't recompile or stuff).

Thanks in advance,

Uwe

Revision history for this message

udippel (udippel) wrote on 2022-07-04:

Hmm. No clue what went wrong. Found a solution via Dr. Google from Suse for here that I don't understand (why it worked, and what went wrong yesterday?):

# rfkill block bluetooth
# rfkill unblock bluetooth
# hciconfig hci0 down
# rmmod btusb
# modprobe btusb
# hciconfig hci0 up

Keeping my fingers crossed it remains @ working; and that it might help you as well!

For the nerds: here is what happened during these commands
[ 9438.293727] Bluetooth: hci0: command 0x0c03 tx timeout
[ 9446.293851] Bluetooth: hci0: sending initial HCI reset command failed (-110)
[ 9454.850055] usb 1-7: new full-speed USB device number 61 using xhci_hcd
[ 9454.999552] usb 1-7: New USB device found, idVendor=8087, idProduct=0a2a, bcdDevice= 0.01
[ 9454.999555] usb 1-7: New USB device strings: Mfr=0, Product=0, SerialNumber=0
[ 9455.016884] Bluetooth: hci0: read Intel version: 370810011003110e00
[ 9455.017745] Bluetooth: hci0: Intel Bluetooth firmware file: intel/ibt-hw-37.8.10-fw-1.10.3.11.e.bseq
[ 9455.297906] Bluetooth: hci0: unexpected event for opcode 0xfc2f
[ 9455.315101] Bluetooth: hci0: Intel firmware patch completed and activated
[ 9455.376994] NET: Registered protocol family 38
[ 9455.399814] Bluetooth: RFCOMM TTY layer initialized
[ 9455.399821] Bluetooth: RFCOMM socket layer initialized
[ 9455.399825] Bluetooth: RFCOMM ver 1.11
[ 9476.985656] usbcore: deregistering interface driver btusb
[ 9488.659672] usbcore: registered new interface driver btusb
[ 9488.674893] Bluetooth: hci0: read Intel version: 370810011003110e32
[ 9488.674895] Bluetooth: hci0: Intel device is already patched. patch num: 32

Revision history for this message

udippel (udippel) wrote on 2022-09-12:

September 12th, same thing again.
Unfortunately, this time the workaround mentioned above doesn't seem to work. So, for the time being, I'm out of proper Bluetooth sound.
Last time, while issuing these commands something would pop up in between. (I don't remember what.)
Today nothing in between. dmesg looks slightly different, too:

30398.432011] usb 1-7: new full-speed USB device number 15 using xhci_hcd
[30398.581847] usb 1-7: New USB device found, idVendor=8087, idProduct=0a2a, bcdDevice= 0.01
[30398.581853] usb 1-7: New USB device strings: Mfr=0, Product=0, SerialNumber=0
[30398.599309] Bluetooth: hci0: read Intel version: 370810011003110e00
[30398.599405] Bluetooth: hci0: Intel Bluetooth firmware file: intel/ibt-hw-37.8.10-fw-1.10.3.11.e.bseq
[30398.862420] Bluetooth: hci0: unexpected event for opcode 0xfc2f
[30398.879516] Bluetooth: hci0: Intel firmware patch completed and activated
[30416.968439] usbcore: deregistering interface driver btusb
[30430.397152] usbcore: registered new interface driver btusb
[30430.412277] Bluetooth: hci0: read Intel version: 370810011003110e32
[30430.412279] Bluetooth: hci0: Intel device is already patched. patch num: 32

Any help appreciated at bringing it back ...

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2022-09-13:

udippel,

Please open your own bug by running:

ubuntu-bug linux

so we can investigate the issue your specific machine is experiencing.

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[Intel AX1650i] I can't activate my bluetooth anyway, the button to activate it isn't working

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linux-hwe-5.13 package