Ubuntu
linux-hwe-5.13 package

[nouveau] My laptop shuts off randomly after displaying a black screen (nouveau crashes in nvkm_pmu_reset)

Bug #1961460 reported by Arpit Bhardwaj on 2022-02-19

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	linux-hwe-5.13 (Ubuntu)	New	Undecided	Unassigned

Bug Description

Ubuntu 20.04.4 LTS
N: Unable to locate package pkgname
My latop screen turns black randomly and it has to do something with graphics driver.

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: xorg 1:7.7+19ubuntu14
ProcVersionSignature: Ubuntu 5.13.0-30.33~20.04.1-generic 5.13.19
Uname: Linux 5.13.0-30-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.21
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CasperMD5CheckResult: skip
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Sat Feb 19 07:06:41 2022
DistUpgraded: Fresh install
DistroCodename: focal
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, if not too technical
GraphicsCard:
Intel Corporation UHD Graphics 620 (Whiskey Lake) [8086:3ea0] (prog-if 00 [VGA controller])
Subsystem: Acer Incorporated [ALI] UHD Graphics 620 (Whiskey Lake) [1025:129a]
Subsystem: Acer Incorporated [ALI] GP108BM [GeForce MX250] [1025:129a]
InstallationDate: Installed on 2022-02-18 (0 days ago)
InstallationMedia: Ubuntu 20.04.3 LTS "Focal Fossa" - Release amd64 (20210819)
MachineType: Acer Swift SF314-55G
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.13.0-30-generic root=UUID=8e45e071-d3dc-4ff9-9a0b-b18cd73b8609 ro quiet splash vt.handoff=7
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/24/2018
dmi.bios.release: 1.7
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: V1.07
dmi.board.asset.tag: Default string
dmi.board.name: MILLER_WL
dmi.board.vendor: WL
dmi.board.version: V1.07
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: V1.07
dmi.ec.firmware.release: 1.8
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrV1.07:bd12/24/2018:br1.7:efr1.8:svnAcer:pnSwiftSF314-55G:pvrV1.07:rvnWL:rnMILLER_WL:rvrV1.07:cvnAcer:ct10:cvrV1.07:sku0000000000000000:
dmi.product.family: Swift 3
dmi.product.name: Swift SF314-55G
dmi.product.sku: 0000000000000000
dmi.product.version: V1.07
dmi.sys.vendor: Acer
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.107-8ubuntu1~20.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri 21.2.6-0ubuntu0.1~20.04.1
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.xserver-xorg-core: xserver-xorg-core 2:1.20.13-1ubuntu1~20.04.2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20200226-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1

Tags:

Revision history for this message

Arpit Bhardwaj (arpit1403) wrote on 2022-02-19:

CurrentDmesg.txt Edit (102.8 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (24.5 KiB, text/plain; charset="utf-8")
DpkgLog.txt Edit (1.2 MiB, text/plain; charset="utf-8")
Lspci.txt Edit (14.3 KiB, text/plain; charset="utf-8")
Lspci-vt.txt Edit (1.4 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (428 bytes, text/plain; charset="utf-8")
Lsusb-t.txt Edit (543 bytes, text/plain; charset="utf-8")
Lsusb-v.txt Edit (35.5 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (11.4 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (1.4 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (109 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (6.5 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (9.6 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (239.6 KiB, text/plain; charset="utf-8")
XorgLog.txt Edit (41.1 KiB, text/plain; charset="utf-8")
XorgLogOld.txt Edit (41.1 KiB, text/plain; charset="utf-8")
Xrandr.txt Edit (22.0 KiB, text/plain; charset="utf-8")
acpidump.txt Edit (1.9 MiB, text/plain; charset="utf-8")
xdpyinfo.txt Edit (144.9 KiB, text/plain; charset="utf-8")

Ubuntu Foundations Team Bug Bot (crichton) on 2022-02-19

affects:

ubuntu → xorg (Ubuntu)

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2022-02-21:

Thanks for the bug report.

It's the 'nouveau' kernel driver crashing here. To avoid that please use the 'Additional Drivers' app to install the proprietary Nvidia driver instead.

affects:	xorg (Ubuntu) → linux-hwe-5.13 (Ubuntu)
summary:	- My laptop shuts off randomly after displaying a black screen + My laptop shuts off randomly after displaying a black screen (nouveau + crashes in nvkm_pmu_reset)
tags:	added: nouveau

Daniel van Vugt (vanvugt) on 2022-02-22

summary:

- My laptop shuts off randomly after displaying a black screen (nouveau
- crashes in nvkm_pmu_reset)
+ [nouveau] My laptop shuts off randomly after displaying a black screen
+ (nouveau crashes in nvkm_pmu_reset)

Report a bug

This report contains Public information

Everyone can see this information.

You are

Subscribing...

Edit bug mail

Other bug subscribers

Bug attachments

Add attachment

Remote bug watches

Bug watches keep track of this bug in other bug trackers.

Ubuntulinux-hwe-5.13 package