Ubuntu
linux-hwe-5.13 package

[HP Pavilion 15-cs1xxx] Ubuntu 20.04 shows blank upon resuming from resume. Requires hard shutdown using the h/w power button

Bug #1960602 reported by Pratyush Mohapatra on 2022-02-11

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	linux-hwe-5.13 (Ubuntu)	New	Undecided	Unassigned

Bug Description

After installing Ubuntu 20.04 on my laptop, if the laptop suspends due to closing the lid or not using the laptop for some time and once I press any key to resume from the suspend, the laptop shows a blank screen and is unresponsive to any button presses.

This problem happens sometimes though. There have been times that I resume from suspend successfully. But more often it will fail to resume from suspend completely and I will need to use the hardware power button to hard shutdown and restart.

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: xorg 1:7.7+19ubuntu14
ProcVersionSignature: Ubuntu 5.13.0-28.31~20.04.1-generic 5.13.19
Uname: Linux 5.13.0-28-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.21
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CasperMD5CheckResult: skip
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Fri Feb 11 14:23:17 2022
DistUpgraded: Fresh install
DistroCodename: focal
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, if not too technical
GpuHangFrequency: Several times a week
GpuHangReproducibility: Occurs more often under certain circumstances
GpuHangStarted: Immediately after installing this version of Ubuntu
GraphicsCard:
Intel Corporation UHD Graphics 620 (Whiskey Lake) [8086:3ea0] (prog-if 00 [VGA controller])
Subsystem: Hewlett-Packard Company UHD Graphics 620 (Whiskey Lake) [103c:84c1]
Subsystem: Hewlett-Packard Company GM108M [GeForce MX130] [103c:84c1]
InstallationDate: Installed on 2021-09-10 (153 days ago)
InstallationMedia: Ubuntu 20.04.3 LTS "Focal Fossa" - Release amd64 (20210819)
Lsusb:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 003: ID 05c8:03bc Cheng Uei Precision Industry Co., Ltd (Foxlink) HP Wide Vision HD Camera
Bus 001 Device 004: ID 8087:0aaa Intel Corp.
Bus 001 Device 002: ID 046d:c52b Logitech, Inc. Unifying Receiver
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: HP HP Pavilion Laptop 15-cs1xxx
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.13.0-28-generic root=UUID=a6c8900d-2dd5-4390-a3c8-c0865429d620 ro nouveau.blacklist=1 quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
Title: Xorg freeze
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/25/2020
dmi.bios.release: 15.23
dmi.bios.vendor: Insyde
dmi.bios.version: F.23
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 84C1
dmi.board.vendor: HP
dmi.board.version: 15.32
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.chassis.version: Chassis Version
dmi.ec.firmware.release: 15.32
dmi.modalias: dmi:bvnInsyde:bvrF.23:bd12/25/2020:br15.23:efr15.32:svnHP:pnHPPavilionLaptop15-cs1xxx:pvrType1ProductConfigId:rvnHP:rn84C1:rvr15.32:cvnHP:ct10:cvrChassisVersion:sku5FP53PA#ACJ:
dmi.product.family: 103C_5335KV HP Pavilion
dmi.product.name: HP Pavilion Laptop 15-cs1xxx
dmi.product.sku: 5FP53PA#ACJ
dmi.product.version: Type1ProductConfigId
dmi.sys.vendor: HP
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.105-3~20.04.2
version.libgl1-mesa-dri: libgl1-mesa-dri 21.0.3-0ubuntu0.3~20.04.5
version.libgl1-mesa-glx: libgl1-mesa-glx 21.0.3-0ubuntu0.3~20.04.5
version.xserver-xorg-core: xserver-xorg-core 2:1.20.13-1ubuntu1~20.04.2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20200226-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1

Tags:

Revision history for this message

Pratyush Mohapatra (ativerc) wrote on 2022-02-11:

CurrentDmesg.txt Edit (88.2 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (24.5 KiB, text/plain; charset="utf-8")
DpkgLog.txt Edit (13.9 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (15.5 KiB, text/plain; charset="utf-8")
Lspci-vt.txt Edit (1.3 KiB, text/plain; charset="utf-8")
Lsusb-t.txt Edit (626 bytes, text/plain; charset="utf-8")
Lsusb-v.txt Edit (40.7 KiB, text/plain; charset="utf-8")
MonitorsUser.xml.txt Edit (2.9 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (11.4 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (1.4 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (109 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (7.0 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (10.2 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (225.1 KiB, text/plain; charset="utf-8")
XorgLog.txt Edit (41.9 KiB, text/plain; charset="utf-8")
XorgLogOld.txt Edit (41.5 KiB, text/plain; charset="utf-8")
Xrandr.txt Edit (21.0 KiB, text/plain; charset="utf-8")
acpidump.txt Edit (1.6 MiB, text/plain; charset="utf-8")
xdpyinfo.txt Edit (144.9 KiB, text/plain; charset="utf-8")

Ubuntu Foundations Team Bug Bot (crichton) on 2022-02-11

affects:

ubuntu → xorg (Ubuntu)

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2022-02-14:

Thanks for the bug report. The final entry in your kernel log shows that the Intel GPU tried and failed to update the screen:

[ 1216.206745] i915 0000:00:02.0: [drm] *ERROR* Atomic update failure on pipe A (start=73567 end=73568) time 940 us, min 1073, max 1079, scanline start 1033, end 1097

So maybe that's the issue...

Please try (separately):

1. Selecting 'Ubuntu on Wayland' on the login screen just before logging in.

2. Edit /etc/environment and add a line:

MUTTER_DEBUG_ENABLE_ATOMIC_KMS=0

Then reboot and select 'Ubuntu on Wayland' again.

tags:	added: resume suspend-resume
affects:	xorg (Ubuntu) → linux-hwe-5.13 (Ubuntu)
Changed in linux-hwe-5.13 (Ubuntu):
status:	New → Incomplete

Revision history for this message

Launchpad Janitor (janitor) wrote on 2022-04-16:

[Expired for linux-hwe-5.13 (Ubuntu) because there has been no activity for 60 days.]

Changed in linux-hwe-5.13 (Ubuntu):
status:	Incomplete → Expired

Revision history for this message

Pratyush Mohapatra (ativerc) wrote on 2022-05-04:

I thought this problem had solved itself somehow since I could resume from suspend but around 2 weeks ago, the problem resurfaced again.

About your solutions:
Here's the thing, I can't see the login screen post resume. The whole screen is blank. There's no way to send an input to the computer (e.g., CAPS Lock button doesn't work, else that capslock light would blink when the button is pressed).

So there's no way to select "Ubuntu on Wayland" on the login screen. Sorry!

More info:
In Softwares and Updates > Additional Drivers, I can see that my system is using "NVIDIA driver metapackage from nvidia-driver-470 (proprietary, tested)" for my NVIDIA GeForce MX130. But when I try to open NVIDIA XServer settings, it shows a small window with nothing in it. Maybe the driver isn't working properly (which is why I am getting a decent battery life ;P)? Something to do with Secure Boot and MOK?

Changed in linux-hwe-5.13 (Ubuntu):
status:	Expired → New

Daniel van Vugt (vanvugt) on 2022-05-05

summary:

- Ubuntu 20.04 shows blank upon resuming from resume. Requires hard
- shutdown using the h/w power button
+ [HP Pavilion 15-cs1xxx] Ubuntu 20.04 shows blank upon resuming from
+ resume. Requires hard shutdown using the h/w power button

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Ubuntulinux-hwe-5.13 package

[HP Pavilion 15-cs1xxx] Ubuntu 20.04 shows blank upon resuming from resume. Requires hard shutdown using the h/w power button

Bug Description

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Ubuntu
linux-hwe-5.13 package