Ubuntu
linux-hwe-5.13 package

Ubuntu randomly freezes with 5.13.0-27 [rtw_8821ce 0000:01:00.0: pci bus timeout, check dma status]

Bug #1958443 reported by Nyan Tun
14
This bug affects 2 people
Affects Status Importance Assigned to Milestone
linux-hwe-5.13 (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

Ubuntu randomly freezes, and can't access keyboard and mouse anymore. The only way to solve is pressing power button to turn off.

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: xorg 1:7.7+19ubuntu14
ProcVersionSignature: Ubuntu 5.13.0-27.29~20.04.1-generic 5.13.19
Uname: Linux 5.13.0-27-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.21
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CasperMD5CheckResult: skip
CompositorRunning: None
CurrentDesktop: KDE
Date: Wed Jan 19 10:46:15 2022
DistUpgraded: Fresh install
DistroCodename: focal
DistroVariant: ubuntu
GraphicsCard:
 Intel Corporation Iris Plus Graphics G7 [8086:8a52] (rev 07) (prog-if 00 [VGA controller])
   Subsystem: Hewlett-Packard Company Iris Plus Graphics G7 [103c:86c8]
InstallationDate: Installed on 2021-12-18 (32 days ago)
InstallationMedia: Kubuntu 20.04.3 LTS "Focal Fossa" - Release amd64 (20210819.1)
MachineType: HP HP Laptop 14-dq1xxx
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.13.0-27-generic root=UUID=273732e3-7cd1-4dda-8015-f36adc95fbc3 ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/21/2021
dmi.bios.release: 15.21
dmi.bios.vendor: AMI
dmi.bios.version: F.21
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 86C8
dmi.board.vendor: HP
dmi.board.version: 56.33
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.chassis.version: Chassis Version
dmi.ec.firmware.release: 56.33
dmi.modalias: dmi:bvnAMI:bvrF.21:bd07/21/2021:br15.21:efr56.33:svnHP:pnHPLaptop14-dq1xxx:pvr:rvnHP:rn86C8:rvr56.33:cvnHP:ct10:cvrChassisVersion:sku8AD55UA#ABA:
dmi.product.family: 103C_5335KV HP Notebook
dmi.product.name: HP Laptop 14-dq1xxx
dmi.product.sku: 8AD55UA#ABA
dmi.sys.vendor: HP
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.105-3~20.04.2
version.libgl1-mesa-dri: libgl1-mesa-dri 21.0.3-0ubuntu0.3~20.04.5
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.xserver-xorg-core: xserver-xorg-core 2:1.20.13-1ubuntu1~20.04.2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20200226-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1

Revision history for this message
Nyan Tun (anattanyan) wrote :
Ubuntu Foundations Team Bug Bot (crichton)
affects: ubuntu → xorg (Ubuntu)
Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Thanks for the bug report.

Next time the freeze happens please:

1. Wait 10 seconds.

2. Reboot.

3. Run:

   journalctl -b-1 > prevboot.txt

4. Attach the resulting text file here.

affects: xorg (Ubuntu) → linux-hwe-5.13 (Ubuntu)
Changed in linux-hwe-5.13 (Ubuntu):
status: New → Incomplete
Revision history for this message
Nyan Tun (anattanyan) wrote :

Please look at the attached file. It looks like there is issue with rtw_8821ce. I've cut the log because launchpad fails to upload the 255MB prevboot.txt. This line

Jan 20 10:24:58 hpl kernel: rtw_8821ce 0000:01:00.0: pci bus timeout, check dma status

keeps repeating until line number 3076252, which is the end of file.

Daniel van Vugt (vanvugt)
summary: - Ubuntu randomly freezes with 5.13.0-27
+ Ubuntu randomly freezes with 5.13.0-27 [rtw_8821ce 0000:01:00.0: pci bus
+ timeout, check dma status]
Changed in linux-hwe-5.13 (Ubuntu):
status: Incomplete → New
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in linux-hwe-5.13 (Ubuntu):
status: New → Confirmed
Revision history for this message
Herbert Petrich (petriherb) wrote (last edit ):

Same here, HP notebook HP 17-by3536ng (with rtw_8821ce), freezes before/after login screen after updating Ubuntu 20.04 from kernel 5.11.0-46 to 5.13.0-27. dmesg is spammed with

    rtw_8821ce 0000:01:00.0: pci bus timeout, check dma status

about 300 times per second (does not happen with kernel 5.11).

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