[upstream] Libre Writer doesn't do duplex printing

Problem description: it's not possible to print duplex from LO. it works from all other software. I tried all kind of different settings with no luck.

Steps to reproduce:
1. print
2. change settings to duplex

Current behavior: prints still single paged

Expected behavior: should print douplex

*** Bug 65007 has been marked as a duplicate of this bug. ***

rosgnilk: I put it at New since there's a duplicate (considering "See also", I think there are more than 1)

Michael: it seems the Duplex printing option are present in several bugtrackers.
Do you know who may help about this?

Same problem with LO 4.0.2.2 and a HP OJ8600+ on Ubuntu 13.04 (64bits) and HP LPIP 3.13.8. The duplex printing works fine with Adobe reader (for instance), but can't be set with LO 4.0.2.2.

Whiteboard: NeedsDuplexPrinter

added 60428 as see also, as he has the inverted problem. (default settings: duplex, LO set to single paged)

therefore i conclude that the duplex setting is just ignored.

*** Bug 82999 has been marked as a duplicate of this bug. ***

Remove comma from whiteboard

I confirm this with HP Officejet 8610 with the following software/OS pairs:

- Ubuntu 12.04 + LO 4.2.6.3
- Windows 8.1 + 4.1.04

Duplex printing is ignored:
- On Ubuntu it prints one page only
- On Windows it doesn't print at all

*** Bug 80841 has been marked as a duplicate of this bug. ***

Can confirm this for HP Officejet Pro 8100 on Debian 7 Wheezy, too.

Libreoffice 4.2.6.3 does not change settings for duplex and page flipping.

(In reply to GwenDragon from comment #11)
> Can confirm this for HP Officejet Pro 8100 on Debian 7 Wheezy, too.
>
> Libreoffice 4.2.6.3 does not change settings for duplex and page flipping.

Thanks for the repro! This has been a tricky bug, as it requires some specific hardware.

Gwen/Miguel: Could one of you try bibisecting to see when this problem first appeared in LibreOffice?
https://wiki.documentfoundation.org/Bibisect

Even checking with a LibreOffice 3.5 build would very helpful, as it could help determine how long the bug has existed.

Thanks!
--R

Working on Mageia 3 and now 4, I cannot remember this appearing in LibreOffice 4.0.x. And BTW, I have been using (but not very frequently) LibreOffice on Win 7, and never had this problem. In fact, I make my documents on Mageia4 now, and print them on a Win 7 PC, which has networked access on my files on the Mageia PC.
The printing goes from Win 7 directly to the printer as both are on my WiFi router. the printer is connected to the Mageia PC on the USB.

*** Bug 86848 has been marked as a duplicate of this bug. ***

*** Bug 83602 has been marked as a duplicate of this bug. ***

This also happens with an HP Photosmart 5520.

Confirmed:
1) x64, Linux Mint 17.1, HPLIP 3.15.2, LO 4.2.7.2, 4.4, 3.5.6 and 3.3.4 (last two LO version testing in virtual machines, but otherwise setup identical)
2) i386, Lubuntu 14.10, LO 4.3.3.2 (otherwise setup same as previous)

Workaround (choose duplex: <ignore> in print->properties) works (but only once, you can go into properties a second time to confirm the setting is still present, but you go into it a third time because then it'll revert to single sided).

Notice that bug already seemed to exist in 3.3 so seems to predate Libreoffice (inherited from OO).

(In reply to Coypus from comment #17)
> Confirmed:
> 1) x64, Linux Mint 17.1, HPLIP 3.15.2, LO 4.2.7.2, 4.4, 3.5.6 and 3.3.4

Moving version to earliest: 3.3.4 release

A couple of additional details about my setup, possibly relevant for debugging.

My locale is set to en_GB globally in all cases. Default page size is A4, though strangely defaults to Letter in File->Printer Settings->Properties. BTW, in this same setting dialog I can set the paper size to A4 and Duplex to LongEdge and it even remembers the setting after reopening the dialogue boxes; these settings appear to have any effect on the settings subsequently shown in File->Print->Properties however, which again revert to the Letter page size and Duplex off.

Also, the HPLIP driver installed for the the printer (and possibly all HP Officejet printers with a duplexer installed) have a special paper size meant to be used to duplex printing called "A4 AutoDuplex" (in addition to a simple "A4" option which I guess should be used for single-sided printing). In all cases I chose "A4 AutoDuplex" as the paper size. Honestly I never understood why there needs to be a seperate "A4 AutoDuplex" option in addition to the "A4" option since there's a seperate duplex option to chose whether I want duplexing on/off and what kind (short or long edge) but that's a driver issue a guess.

Migrating Whiteboard tags to Keywords: (bibisectRequest)
[NinjaEdit]

if we ever hope to move this forward a bibisect from those seeing the problem would be REALLY useful. If you need someone to walk you through it feel free to join the chat: https://kiwiirc.com/client/irc.freenode.net/libreoffice-qa

With HP Officejet Pro 8100 duplex printing works under LO.

LO: 5.0.2.2
HPLIP-3.15.11
openSUSE Leap 42.1

Tried my hand at bibisect, got LO 5.1.0 on my PC
but at CLI:
> git checkout latest
error: pathspec 'latest' did not match any file(s) known to git.
So I used
> git checkout oldest
and that got me the 5.1.0 version
but:
Opening a multipage document and choose File - Printer Settings: I can select duplex. When I OK it, and open the dialogue again, the setting is preserved.
Then opening File - Print, choose Properties for the HP Officejet Pro 8100: the duplex setting is NOT on, I can set it, I OK the setting, and open the Properties again, the duplex setting is gone.
Trying to print two pages of the document gives me two pages of paper, the duplex setting doess not work.

(In reply to herman.viaene from comment #23)
> Tried my hand at bibisect, got LO 5.1.0 on my PC
> but at CLI:
> > git checkout latest
> error: pathspec 'latest' did not match any file(s) known to git.
> So I used
> > git checkout oldest
> and that got me the 5.1.0 version

Thank you for trying to bibisect this bug!
Which operating system are you using and which bibisect repository did you try out?

I think that the "43all" bibisect repository might be a good choice for bibisecting this bug if you are using Linux, as the bug seems to be present in older versions of LibreOffice already.
More info about the repository (download link is there as well): https://wiki.documentfoundation.org/QA/Bibisect/Linux#43all
In this bibisect repository, "git checkout latest" should work.

@Michael
I explained my usage and versions in Comment 13.
As I saw Comment 22, I wanted to test if the bug really was solved on my Mageia 5 platform.
The issue I got at the checkout, let me install 5.1.0 , not 5.0.2 as in Comment 22, but a newer version would be OK i guessed?
As to which repository I used, I cann't confirm anymore, as the laptop I used to test, died, and I had to replace it, I have to reinstall everything on a naw machine and run the tests again from scratch.

related Bug 86848 fixed with
LibreOffice 5.1.1-1~bpo8+1
Debian 8.4 x64
KDE 4.14.2
cups 1.7.5-11+deb8u1
hplip 3.16.3+repack0-1~bpo8+1

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MassPing-UntouchedBug-20170522

Works for me with Ubuntu 16.04 LTS and LO 5.1.6.2

OK for me on Mageia 6RC and LibreOffice 5.3.3.2

This bug is NOT fixed!
I still see this bug on Windows XP with LibreOffice 5.3.3.2 and a Brother HL-1430 printer.
(For the record this bug can also be found in 5.0.3.2 and 4.3.4.1)

The brother printer driver offers a manual duplex function which displays message boxes to the user "Insert paper like this... and press OK" before printing the even and odd pages. With LibreOffice this does not happen, instead all pages are printed immediately.

I think this is more of a problem how LO communicates with the printer drivers. Just like LO itself the brother driver offers the option "2 pages on 1 sheet". If I use this option the printer will only print one page at a time, with the other half of the page being blank.
Example: (page 1|empty), (page 2|empty), (page 3|empty), etc.
Should be: (page 1|page 2), (page 3|page 4)

*** Bug 112319 has been marked as a duplicate of this bug. ***

It can also confirm for HP Officejet Pro 8100 on Debian 7 VG.

LibreOffice 4.2.6.3 does not change the settings for duplex and page flipping.
https://newzealand.babasupport.org/

HP printer is a popular printer, I have also HP printer this printer is provide high quality printout. If you have any problem related to HP printer, Contact with HP printer Repair Service.

https://www.uaetechnician.com/hp-printer-repair.html

This is rather old bug with a number of duplicates. It's unlikely that some developer will follow this bug.
It's hard to confirm duplex issue because it is not a general LO problem but happens with some printer models only.

I think we should close this bug that attracted spammers and open a new one, separately for Windows and Linux.
I kindly ask reporters that still reproduce this bug to confirm and comment including exact printer type, LO version and OS.

After 5 years (reported on 2013-02-07) there is still no one willing to try and fix this bug.

Workaround is to print to PDF file and then use browser to print 2-sided. This proves that the problem is not the printer or Linux. The browser works, LibreOffice does not.

I am a Ubuntu MATE newbie so is this lack of support typical?

@ Robert Pearson.
I am one of the early bug reporters - not linked to LO in anyway.
As you can see in my comments 29, the bug was solved - and still is - for my configuration.
If you still have problems in yours (which printer , which distribution - version), I suggest you take the advice from Timur in Comment 36 and log a new bug with the appropriate details.
And no, this is not typical, I have logged bugs in the past and I've got responses in decent time lapses.

This bug was reported over 5 years ago and has been ignored ever sense. It shows that the Linux developers do not respond to bug reports.

I am running Ubuntu MATE 18.10 on an AMD 64-bit machine. My printer is an HP OfficeJet Pro 7740.

Please examine the code in any other application (Chrome, Fire Fox, Avril, Eye of MATE, etc.) and use it to fix LO. They all work! LO does not (even after 5 years of bug reports and complaints.)

> After 5 years (reported on 2013-02-07) there is still no one willing
> to try and fix this bug.

Which includes those who filed the bug - unfortunately. There have been multiple requests to bisect this to a single commit - so we can not only find the responsible developer easily, but also have a great handle on the problem ~instantly.

It is indeed annoying to have a long list of duplicates here; no doubt - but until it bites either a customer of an ecosystem company, or a piques a volunteer programmers interest its hard to see how it can get fixed. The best approach is to find the individual patch that caused the regression - that's bisection; no doubt someone with the relevant printer / setup can do that reasonably easily.

Said it's fixed:
<email address hidden>: reporter, Works for me with Ubuntu 16.04 LTS and LO 5.1.6.2
<email address hidden>: HP Officejet Pro 8100 on Debian 7 Wheezy: Bug 86848
<email address hidden>: OK for me on Mageia 6RC and LibreOffice 5.3.3.2

No follow up or details - please comment for current LO version:
<email address hidden>: LO 4.0.2.2 and a HP OJ8600+ on Ubuntu 13.04 (64bits)
<email address hidden>: HP Officejet 8610 - Ubuntu 12.04 + LO 4.2.6.3 - Windows 8.1 + 4.1.04
<email address hidden>: Linux Mint 17.1, LO 4.2.7.2, 4.4, 3.5.6 and 3.3.4
<email address hidden>: LO 4.0, HP Officejet Pro 8100
<email address hidden>: LO 4.1, HP DJ 4050 DN
<email address hidden>: HP ColorJet CP 1515n
<email address hidden>: LO 5.2, HP 7740

Confirmed for newer LO:
<email address hidden>: Ubuntu MATE 18.10, HP OfficeJet Pro 7740.

Useful comment, but maybe another issue for Brother:
<email address hidden>: Windows XP with LibreOffice 5.3.3.2 and a Brother HL-1430 printer

Some users wrote duplex worked for them, so this is a tricky bug.
Workaround: "You need to use the option <ignore> for "Duplex" within the printer dialogue."
Bug 83602 was from <email address hidden> to report "Libreoffice sends A4 even though A4.duplex is selected in the Libreoffice print dialog."
That seems to be the cause, as also noted in Comment 19.
Comment 17 confirmed even from 3.3.4 so not clear why this was marked regression, unless OO 3.3 works.
There's a discussion and duplicates in Bug 39809.

Another issue because reporter said it worked before 6.3: bug 129923 with HP OfficeJet 8100 and Lexmark CS310DN
Due to the latest report, best to test with LO 6.2.8 and separately with LO 6.3.4 and master 6.5+. You may get those as Appimage at http://libreoffice.soluzioniopen.com/

LibreWriter still does not do duplex printing. Atril does. HP OfficeJet Pro
7740 USB connection Ubuntu MATE 18.04 (printing does not work at all with
Ubuntu MATE 19.10 so I rolled back to 18.04). Need to steal the code from
Atril to get LibreWriter printing 2-sided.
Robert Pearson

On Sat, Jan 11, 2020 at 12:05 PM timur <email address hidden> wrote:

> Said it's fixed:
> <email address hidden>: reporter, Works for me with Ubuntu 16.04 LTS and LO
> 5.1.6.2
> <email address hidden>: HP Officejet Pro 8100 on Debian 7 Wheezy: Bug 86848
> <email address hidden>: OK for me on Mageia 6RC and LibreOffice 5.3.3.2
>
> No follow up or details - please comment for current LO version:
> <email address hidden>: LO 4.0.2.2 and a HP OJ8600+ on Ubuntu 13.04 (64bits)
> <email address hidden>: HP Officejet 8610 - Ubuntu 12.04 + LO 4.2.6.3 -
> Windows 8.1 + 4.1.04
> <email address hidden>: Linux Mint 17.1, LO 4.2.7.2, 4.4, 3.5.6 and 3.3.4
> <email address hidden>: LO 4.0, HP Officejet Pro 8100
> <email address hidden>: LO 4.1, HP DJ 4050 DN
> <email address hidden>: HP ColorJet CP 1515n
> <email address hidden>: LO 5.2, HP 7740
>
> Confirmed for newer LO:
> <email address hidden>: Ubuntu MATE 18.10, HP OfficeJet Pro 7740.
>
> Useful comment, but maybe another issue for Brother:
> <email address hidden>: Windows XP with LibreOffice 5.3.3.2 and a Brother
> HL-1430 printer
>
> Some users wrote duplex worked for them, so this is a tricky bug.
> Workaround: "You need to use the option <ignore> for "Duplex" within the
> printer dialogue."
> Bug 83602 was from <email address hidden> to report "Libreoffice sends A4
> even though A4.duplex is selected in the Libreoffice print dialog."
> That seems to be the cause, as also noted in Comment 19.
> Comment 17 confirmed even from 3.3.4 so not clear why this was marked
> regression, unless OO 3.3 works.
> There's a discussion and duplicates in Bug 39809.
>
> Another issue because reporter said it worked before 6.3: bug 129923 with
> HP OfficeJet 8100 and Lexmark CS310DN
> Due to the latest report, best to test with LO 6.2.8 and separately with
> LO 6.3.4 and master 6.5+. You may get those as Appimage at
> http://libreoffice.soluzioniopen.com/
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1779432
>
> Title:
> [upstream] Libre Writer doesn't do duplex printing
>
> Status in LibreOffice:
> Confirmed
> Status in Ubuntu MATE:
> Invalid
> Status in libreoffice package in Ubuntu:
> Confirmed
>
> Bug description:
> The Libre Writer print settings are set to two side printing, but
> program only prints single side. Is not HP Linux driver because both
> FireFox and Chrome print both sides.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 18.04
> Package: libreoffice-core 1:6.0.3-0ubuntu1
> ProcVersionSignature: Ubuntu 4.15.0-23.25-generic 4.15.18
> Uname: Linux 4.15.0-23-generic x86_64
> NonfreeKernelModules: ufsd
> ApportVersion: 2.20.9-0ubuntu7.2
> Architecture: amd64
> CurrentDesktop: MATE
> Date: Fri Jun 29 22:17:38 2018
> ExecutablePath: /usr/lib/libreoffice/program/soffice.bin
> InstallationDate: Installed on 2018-06-15 (14 days ago)
> Install...

Notifications are fun. But this bug has been around for more than 6 years
and has never been actually fixed. The bug is in LO since other apps *can*
print duplex. Try to *actually* FIX IT!

Robert Pearson

On Fri, Jul 16, 2021 at 9:15 AM Anand-logics <email address hidden>
wrote:

> Is the problem really related to the software bug? There are some
> printer repair and troubleshooting tips here
> https://printerrepairhub.ae/hp-printer-repair-services-dubai
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1779432
>
> Title:
> [upstream] Libre Writer doesn't do duplex printing
>
> Status in LibreOffice:
> Confirmed
> Status in Ubuntu MATE:
> Invalid
> Status in libreoffice package in Ubuntu:
> Confirmed
>
> Bug description:
> The Libre Writer print settings are set to two side printing, but
> program only prints single side. Is not HP Linux driver because both
> FireFox and Chrome print both sides.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 18.04
> Package: libreoffice-core 1:6.0.3-0ubuntu1
> ProcVersionSignature: Ubuntu 4.15.0-23.25-generic 4.15.18
> Uname: Linux 4.15.0-23-generic x86_64
> NonfreeKernelModules: ufsd
> ApportVersion: 2.20.9-0ubuntu7.2
> Architecture: amd64
> CurrentDesktop: MATE
> Date: Fri Jun 29 22:17:38 2018
> ExecutablePath: /usr/lib/libreoffice/program/soffice.bin
> InstallationDate: Installed on 2018-06-15 (14 days ago)
> InstallationMedia: Ubuntu-MATE 18.04 LTS "Bionic Beaver" - Release amd64
> (20180426)
> SourcePackage: libreoffice
> UpgradeStatus: No upgrade log present (probably fresh install)
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/df-libreoffice/+bug/1779432/+subscriptions
>
>

Dear rosgnilk,

To make sure we're focusing on the bugs that affect our users today, LibreOffice QA is asking bug reporters and confirmers to retest open, confirmed bugs which have not been touched for over a year.

There have been thousands of bug fixes and commits since anyone checked on this bug report. During that time, it's possible that the bug has been fixed, or the details of the problem have changed. We'd really appreciate your help in getting confirmation that the bug is still present.

If you have time, please do the following:

Test to see if the bug is still present with the latest version of LibreOffice from https://www.libreoffice.org/download/

If the bug is present, please leave a comment that includes the information from Help - About LibreOffice.

If the bug is NOT present, please set the bug's Status field to RESOLVED-WORKSFORME and leave a comment that includes the information from Help - About LibreOffice.

Please DO NOT

Update the version field
Reply via email (please reply directly on the bug tracker)
Set the bug's Status field to RESOLVED - FIXED (this status has a particular meaning that is not
appropriate in this case)

If you want to do more to help you can test to see if your issue is a REGRESSION. To do so:
1. Download and install oldest version of LibreOffice (usually 3.3 unless your bug pertains to a feature added after 3.3) from https://downloadarchive.documentfoundation.org/libreoffice/old/

2. Test your bug
3. Leave a comment with your results.
4a. If the bug was present with 3.3 - set version to 'inherited from OOo';
4b. If the bug was not present in 3.3 - add 'regression' to keyword

Feel free to come ask questions or to say hello in our QA chat: https://web.libera.chat/?settings=#libreoffice-qa

Thank you for helping us make LibreOffice even better for everyone!

Warm Regards,
QA Team

MassPing-UntouchedBug

I have a new printer, so I'm not certain, but as I remember it did work after one of the updates.