[amdgpu] Freeze when switching users in Kubuntu 20.04

Bug #1887710 reported by snow
14
This bug affects 1 person
Affects Status Importance Assigned to Milestone
kwin (Ubuntu)
New
Undecided
Unassigned

Bug Description

Scenario: 2 users. The first user 1 created during the installation is working. Then I create a second user 2. I can switch the users at the beginning then at some point when I try to login with user 2 the screen freezes and one has to do a hard reset.

Last time it happened after I set the desktop background picture to "Picture of the day - Bing" for user 2. Then I logged off and tried to log in again and I had a screen freeze. This happened several times.

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: xorg 1:7.7+19ubuntu14
ProcVersionSignature: Ubuntu 5.4.0-40.44-generic 5.4.44
Uname: Linux 5.4.0-40-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.3
Architecture: amd64
BootLog: Error: [Errno 13] Keine Berechtigung: '/var/log/boot.log'
CasperMD5CheckResult: skip
CompositorRunning: None
CurrentDesktop: KDE
Date: Wed Jul 15 20:27:06 2020
DistUpgraded: Fresh install
DistroCodename: focal
DistroVariant: ubuntu
ExtraDebuggingInterest: No
GraphicsCard:
 Advanced Micro Devices, Inc. [AMD/ATI] Picasso [1002:15d8] (rev d2) (prog-if 00 [VGA controller])
   Subsystem: Lenovo Picasso [17aa:5125]
InstallationDate: Installed on 2020-07-14 (0 days ago)
InstallationMedia: Kubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
MachineType: LENOVO 20NKS01Y00
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.4.0-40-generic root=/dev/mapper/vgkubuntu-root ro quiet splash iommu=soft vt.handoff=7
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 02/19/2020
dmi.bios.vendor: LENOVO
dmi.bios.version: R12ET50W(1.20 )
dmi.board.asset.tag: Not Available
dmi.board.name: 20NKS01Y00
dmi.board.vendor: LENOVO
dmi.board.version: Not Defined
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: None
dmi.modalias: dmi:bvnLENOVO:bvrR12ET50W(1.20):bd02/19/2020:svnLENOVO:pn20NKS01Y00:pvrThinkPadT495:rvnLENOVO:rn20NKS01Y00:rvrNotDefined:cvnLENOVO:ct10:cvrNone:
dmi.product.family: ThinkPad T495
dmi.product.name: 20NKS01Y00
dmi.product.sku: LENOVO_MT_20NK_BU_Think_FM_ThinkPad T495
dmi.product.version: ThinkPad T495
dmi.sys.vendor: LENOVO
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.101-2
version.libgl1-mesa-dri: libgl1-mesa-dri 20.0.8-0ubuntu1~20.04.1
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.xserver-xorg-core: xserver-xorg-core 2:1.20.8-2ubuntu2.1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20200226-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1

Revision history for this message
snow (mrauschert) wrote :
Revision history for this message
snow (mrauschert) wrote :

Meanhile I see that even I have onl one user thefollowinghappens:

I reboot the machine, log in and the log off. The I try to log in with the finger print reader and the screen freezes. You can move only the mouse. It can be reproduced every time.

Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. It sounds like some part of the system has crashed. To help us find the cause of the crash please follow these steps:

1. Look in /var/crash for crash files and if found run:
    ubuntu-bug YOURFILE.crash
Then tell us the ID of the newly-created bug.

2. If step 1 failed then look at https://errors.ubuntu.com/user/ID where ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine. Do you find any links to recent problems on that page? If so then please send the links to us.

3. If step 2 also failed then apply the workaround from bug 994921, reboot, reproduce the crash, and retry step 1.

Please take care to avoid attaching .crash files to bugs as we are unable to process them as file attachments. It would also be a security risk for yourself.

affects: xorg (Ubuntu) → ubuntu
Changed in ubuntu:
status: New → Incomplete
tags: added: amdgpu
summary: - Freeze when switching users in Kubuntu 20.04
+ [amdgpu] Freeze when switching users in Kubuntu 20.04
Revision history for this message
snow (mrauschert) wrote :

1, No crash file in the folder
2. I did not found anything on the first glance
3. Unfortunately I cannot investigate at the momen

(but I see it a very important problem: any log off and log in results in freeze.)

Revision history for this message
Daniel van Vugt (vanvugt) wrote :

OK, next time you have to do a hard reset please run this as soon as the machine reboots:

  journalctl -b-1 > prevboot.txt

and then attach the resulting text file here.

Revision history for this message
snow (mrauschert) wrote :

here you are, s. attachment

affects: ubuntu → kwin (Ubuntu)
Changed in kwin (Ubuntu):
status: Incomplete → New
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