Ubuntu
kmod package

Two finger scroll does not work after hibernate

Bug #1818381 reported by Jeff Vehrs on 2019-03-03

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	kmod (Ubuntu)	New	Undecided	Unassigned
	linux (Ubuntu)	Invalid	Undecided	Unassigned

Bug Description

Two finger scroll does not work in Chromium browser after HIBERNATION. I restarted Chromium browser and it did not resolve two finger scroll issue. I log out, then log back on. Again, it did not resolve two finger scroll issue. SO, I rebooted and it did resolved two finger scroll issue. It happened often ONLY after HIBERNATION.
---
ProblemType: Bug
ApportVersion: 2.20.9-0ubuntu7.5
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: jwvehrs 2302 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 18.04
InstallationDate: Installed on 2018-05-24 (284 days ago)
InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
Lsusb:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 004: ID 138a:0097 Validity Sensors, Inc.
Bus 001 Device 003: ID 04ca:7067 Lite-On Technology Corp.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: LENOVO 20HRCTO1WW
NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair
Package: linux (not installed)
ProcEnviron:
TERM=screen
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-45-generic root=UUID=92701269-6a7b-4d00-ba3a-23edd5c03359 ro quiet splash vt.handoff=1
ProcVersionSignature: Ubuntu 4.15.0-45.48-generic 4.15.18
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
linux-restricted-modules-4.15.0-45-generic N/A
linux-backports-modules-4.15.0-45-generic N/A
linux-firmware 1.173.3
Tags: bionic
Uname: Linux 4.15.0-45-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 01/11/2019
dmi.bios.vendor: LENOVO
dmi.bios.version: N1MET51W(1.36)
dmi.board.asset.tag: Not Available
dmi.board.name: 20HRCTO1WW
dmi.board.vendor: LENOVO
dmi.board.version: SDK0J40697 WIN
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: None
dmi.modalias: dmi:bvnLENOVO:bvrN1MET51W(1.36):bd01/11/2019:svnLENOVO:pn20HRCTO1WW:pvrThinkPadX1Carbon5th:rvnLENOVO:rn20HRCTO1WW:rvrSDK0J40697WIN:cvnLENOVO:ct10:cvrNone:
dmi.product.family: ThinkPad X1 Carbon 5th
dmi.product.name: 20HRCTO1WW
dmi.product.version: ThinkPad X1 Carbon 5th
dmi.sys.vendor: LENOVO
---
ProblemType: Bug
ApportVersion: 2.20.9-0ubuntu7.5
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: jwvehrs 2332 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 18.04
InstallationDate: Installed on 2018-05-24 (289 days ago)
InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
Lsusb:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 004: ID 138a:0097 Validity Sensors, Inc.
Bus 001 Device 003: ID 04ca:7067 Lite-On Technology Corp.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: LENOVO 20HRCTO1WW
NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair
Package: linux (not installed)
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-46-generic root=UUID=92701269-6a7b-4d00-ba3a-23edd5c03359 ro quiet splash vt.handoff=1
ProcVersionSignature: Ubuntu 4.15.0-46.49-generic 4.15.18
RelatedPackageVersions:
linux-restricted-modules-4.15.0-46-generic N/A
linux-backports-modules-4.15.0-46-generic N/A
linux-firmware 1.173.3
Tags: bionic
Uname: Linux 4.15.0-46-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 02/14/2019
dmi.bios.vendor: LENOVO
dmi.bios.version: N1MET52W(1.37)
dmi.board.asset.tag: Not Available
dmi.board.name: 20HRCTO1WW
dmi.board.vendor: LENOVO
dmi.board.version: SDK0J40697 WIN
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: None
dmi.modalias: dmi:bvnLENOVO:bvrN1MET52W(1.37):bd02/14/2019:svnLENOVO:pn20HRCTO1WW:pvrThinkPadX1Carbon5th:rvnLENOVO:rn20HRCTO1WW:rvrSDK0J40697WIN:cvnLENOVO:ct10:cvrNone:
dmi.product.family: ThinkPad X1 Carbon 5th
dmi.product.name: 20HRCTO1WW
dmi.product.version: ThinkPad X1 Carbon 5th
dmi.sys.vendor: LENOVO

See original description

Tags:

Revision history for this message

Jeff Vehrs (icemanv9) wrote on 2019-03-03:

chromium-browser.log Edit (405 bytes, text/plain)

Revision history for this message

Jeff Vehrs (icemanv9) wrote on 2019-03-03:

lsb_release.log Edit (47 bytes, text/plain)

Another logfile attached

Revision history for this message

Jeff Vehrs (icemanv9) wrote on 2019-03-03:

lspci-vnvn.log Edit (33.5 KiB, text/plain)

Another attached

Revision history for this message

Jeff Vehrs (icemanv9) wrote on 2019-03-03:

version.log Edit (36 bytes, text/plain)

Last attached

Revision history for this message

Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote on 2019-03-03: Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1818381

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status:	New → Incomplete

Jeff Vehrs (icemanv9) on 2019-03-03

Changed in linux (Ubuntu):
status:	Incomplete → Confirmed

Revision history for this message

Anthony Wong (anthonywong) wrote on 2019-03-05:

Jeff, please run 'apport-collect 1818381', we need more information to diagnose the problem.

Changed in linux (Ubuntu):
status:	Confirmed → Incomplete

Revision history for this message

Jeff Vehrs (icemanv9) wrote on 2019-03-05: AlsaInfo.txt

AlsaInfo.txt Edit (40.2 KiB, text/plain)

apport information

tags:	added: apport-collected bionic
description:	updated

Revision history for this message

Jeff Vehrs (icemanv9) wrote on 2019-03-05: CRDA.txt

CRDA.txt Edit (2.8 KiB, text/plain)

apport information

Revision history for this message

Jeff Vehrs (icemanv9) wrote on 2019-03-05: CurrentDmesg.txt

CurrentDmesg.txt Edit (134.5 KiB, text/plain)

apport information

Revision history for this message

Jeff Vehrs (icemanv9) wrote on 2019-03-05: IwConfig.txt

#10

IwConfig.txt Edit (543 bytes, text/plain)

apport information

Revision history for this message

Jeff Vehrs (icemanv9) wrote on 2019-03-05: Lspci.txt

#11

Lspci.txt Edit (10.9 KiB, text/plain)

apport information

Revision history for this message

Jeff Vehrs (icemanv9) wrote on 2019-03-05: ProcCpuinfo.txt

#12

ProcCpuinfo.txt Edit (5.0 KiB, text/plain)

apport information

Revision history for this message

Jeff Vehrs (icemanv9) wrote on 2019-03-05: ProcCpuinfoMinimal.txt

#13

ProcCpuinfoMinimal.txt Edit (1.2 KiB, text/plain)

apport information

Revision history for this message

Jeff Vehrs (icemanv9) wrote on 2019-03-05: ProcInterrupts.txt

#14

ProcInterrupts.txt Edit (2.8 KiB, text/plain)

apport information

Revision history for this message

Jeff Vehrs (icemanv9) wrote on 2019-03-05: ProcModules.txt

#15

ProcModules.txt Edit (9.2 KiB, text/plain)

apport information

Revision history for this message

Jeff Vehrs (icemanv9) wrote on 2019-03-05: RfKill.txt

#16

RfKill.txt Edit (128 bytes, text/plain)

apport information

Revision history for this message

Jeff Vehrs (icemanv9) wrote on 2019-03-05: UdevDb.txt

#17

UdevDb.txt Edit (180.4 KiB, text/plain)

apport information

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Jeff Vehrs (icemanv9) wrote on 2019-03-05: WifiSyslog.txt

#18

WifiSyslog.txt Edit (244.8 KiB, text/plain)

apport information

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Kai-Heng Feng (kaihengfeng) wrote on 2019-03-05:

#19

Are the logs collected after hibernation?

Revision history for this message

Jeff Vehrs (icemanv9) wrote on 2019-03-08: Re: [Bug 1818381] Re: Two finger scroll does not work after hibernate

#20

Sorry. I was very busy this week. Ugh. Hmm. No. I did "apport-collect" long
after the incident (Sat) on Monday evening.

Do you want me to "apport-collect" right after the incident? I can
replicate the issue (two finger scroll stops working).

Jeff

On Tue, Mar 5, 2019 at 2:25 AM Kai-Heng Feng <email address hidden>
wrote:

> Are the logs collected after hibernation?
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1818381
>
> Title:
> Two finger scroll does not work after hibernate
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1818381/+subscriptions
>

Revision history for this message

Kai-Heng Feng (kaihengfeng) wrote on 2019-03-09:

#21

Yes please.

Revision history for this message

Jeff Vehrs (icemanv9) wrote on 2019-03-09: AlsaInfo.txt

#22

AlsaInfo.txt Edit (40.3 KiB, text/plain)

apport information

description:

updated

Revision history for this message

Jeff Vehrs (icemanv9) wrote on 2019-03-09: CRDA.txt

#23

CRDA.txt Edit (2.7 KiB, text/plain)

apport information

Revision history for this message

Jeff Vehrs (icemanv9) wrote on 2019-03-09: CurrentDmesg.txt

#24

CurrentDmesg.txt Edit (134.9 KiB, text/plain)

apport information

Revision history for this message

Jeff Vehrs (icemanv9) wrote on 2019-03-09: IwConfig.txt

#25

IwConfig.txt Edit (542 bytes, text/plain)

apport information

Revision history for this message

Jeff Vehrs (icemanv9) wrote on 2019-03-09: Lspci.txt

#26

Lspci.txt Edit (10.9 KiB, text/plain)

apport information

Revision history for this message

Jeff Vehrs (icemanv9) wrote on 2019-03-09: ProcCpuinfo.txt

#27

ProcCpuinfo.txt Edit (5.0 KiB, text/plain)

apport information

Revision history for this message

Jeff Vehrs (icemanv9) wrote on 2019-03-09: ProcCpuinfoMinimal.txt

#28

ProcCpuinfoMinimal.txt Edit (1.2 KiB, text/plain)

apport information

Revision history for this message

Jeff Vehrs (icemanv9) wrote on 2019-03-09: ProcInterrupts.txt

#29

ProcInterrupts.txt Edit (2.8 KiB, text/plain)

apport information

Revision history for this message

Jeff Vehrs (icemanv9) wrote on 2019-03-09: ProcModules.txt

#30

ProcModules.txt Edit (9.2 KiB, text/plain)

apport information

Revision history for this message

Jeff Vehrs (icemanv9) wrote on 2019-03-09: PulseList.txt

#31

PulseList.txt Edit (24.8 KiB, text/plain)

apport information

Revision history for this message

Jeff Vehrs (icemanv9) wrote on 2019-03-09: RfKill.txt

#32

RfKill.txt Edit (128 bytes, text/plain)

apport information

Revision history for this message

Jeff Vehrs (icemanv9) wrote on 2019-03-09: UdevDb.txt

#33

UdevDb.txt Edit (180.6 KiB, text/plain)

apport information

Revision history for this message

Jeff Vehrs (icemanv9) wrote on 2019-03-09: WifiSyslog.txt

#34

WifiSyslog.txt Edit (247.7 KiB, text/plain)

apport information

Revision history for this message

Jeff Vehrs (icemanv9) wrote on 2019-03-09:

#35

This time, I replicate the issue and run apport-collect afterward (requested by developer). I hope this helps!

Revision history for this message

Kai-Heng Feng (kaihengfeng) wrote on 2019-03-11:

#36

Looks like it's not Hibernate (S4) but Suspend (S3).

Anyway, please remove "blacklist i2c_i801" in /etc/modprobe.d/blacklist.conf and see if it helps.

Revision history for this message

Jeff Vehrs (icemanv9) wrote on 2019-03-12:

#37

Okay. I checked the POWER setting. You're correct. It only showed Suspend (no hibernate).

Anyway, I commented out "blacklist i2c_i801" and rebooted. After suspend, two finger scroll works.

Kai-Heng Feng (kaihengfeng) on 2019-03-14

Changed in linux (Ubuntu):
status:	Incomplete → Invalid

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Ubuntukmod package

Two finger scroll does not work after hibernate

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