[Firmware Bug]: TSC_DEADLINE disabled due to Errata; please update microcode to version: 0x52 (or later) - Errors starting from live DVD Dell New I7 15 XPS

Bug #1725762 reported by Peter Jones
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
intel-microcode (Ubuntu)
Confirmed
Undecided
Unassigned
linux (Ubuntu)
Confirmed
Medium
Unassigned

Bug Description

Ubuntu 17.10 64Bit Loading on New Dell XPS 15 I7 - Screenshot attached. Tested on another PC and it loaded fine.

When booting from a Ubuntu 17.10 Live (Installed on USB with Etcher) I get the following:

[Firmware Bug} TSC_Deadline disabled due to Errata - Please update Mirocode to version 0x52 Or Later
ACPI Error \_.PCIO.XHC_.RHUB.HS11 Namespace Lookup Error

ACPI Error 1 table load failiures.

USB USB2-Port: Cannot enable

Watchdog: BUG: soft lockup - CPU#6 stuck for 22s PlymouthD 283

Revision history for this message
Peter Jones (jonesypeter) wrote :
description: updated
Revision history for this message
Ubuntu Foundations Team Bug Bot (crichton) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/1725762/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

tags: added: bot-comment
affects: ubuntu → linux (Ubuntu)
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1725762

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Peter Jones (jonesypeter) wrote : Re: Errors starting from live DVD Dell New I7 15 XPS

I'm unable to add log files as these errors are happening at start-up

Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

Are you able to boot prior releases on this same machine? Maybe give Zesty a try:
http://releases.ubuntu.com/

Changed in linux (Ubuntu):
importance: Undecided → Medium
tags: added: kernel-da-key
Revision history for this message
Peter Jones (jonesypeter) wrote :

Hi Joseph. 16.04 boots OK. Peter

Revision history for this message
Peter Jones (jonesypeter) wrote :

I will try 17.04 and let you know

Revision history for this message
Peter Jones (jonesypeter) wrote :

17.04 Tested and loads fine.

Peter

Revision history for this message
Peter Jones (jonesypeter) wrote :

Just as a further check, I tried writing the image via Rufus & Etcher and got the same result with with both images. I also tried re-downloading the image.

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
status: Confirmed → Incomplete
status: Incomplete → Confirmed
Revision history for this message
Peter Jones (jonesypeter) wrote :

Just tried with the Ubuntu Mate Distro and I get the same errors.

Revision history for this message
Norbert (nrbrtx) wrote :

Many users are affected with this bug - see search results on AskUbuntu https://askubuntu.com/search?q=tsc_deadline+errata+0x52+is%3Aquestion

All they have problems with intel-microcode:
1. https://askubuntu.com/questions/975297/17-10-will-not-shut-down-or-suspend

Acer Aspire F5,

kernel: [Firmware Bug]: TSC_DEADLINE disabled due to Errata; please update microcode to version: 0x52 (or later)

2. https://askubuntu.com/questions/984043/unable-to-make-changes-in-bios-after-17-10-installation

HP Envy x360 u000

[ 0:000000] [Firmware Bug]: TSC_DEADLINE disabled due to Errata; please update microcode to version: 0x52 (or later)

3. https://askubuntu.com/questions/984970/best-approach-for-dealing-with-system-bugs

[Firmware Bug]: TSC_DEADLINE disabled due to Errata; please update microcode to version: 0x52 (or later)

4. https://askubuntu.com/questions/948858/ubuntu-stuck-at-busybox-firmware-bug-tsc-deadline-disabled-due-to-errata-p

[ 0:000000] [Firmware Bug]: TSC_DEADLINE disabled due to Errata; please update microcode to version: 0x52 (or later)

5. https://askubuntu.com/questions/976570/how-to-fix-this-bug

Intel(R) Core(TM) i7-7920HQ CPU @ 3.10GHz

[0.000000] [Firmware Bug]: TSC_DEADLINE disabled due to Errata; please update microcode to version: 0x52 (or later)

6. https://askubuntu.com/questions/984720/firmware-bug-tsc-deadline-disabled-due-to-errata-please-update-microcode-to

Intel(R) Core(TM) i5-7300HQ CPU @ 2.50GHz, 2501 MHz, 4 core(s), 4 thread(s)

[Firmware Bug]: TSC_DEADLINE disabled due to Errata; please update microcode to version: 0x52 (or later)

7. https://askubuntu.com/questions/966432/ubuntu-17-10-boot-problem

[ 0:000000] [Firmware Bug]: TSC_DEADLINE disabled due to Errata; please update microcode to version: 0x52 (or later)

Please update intel-microcode on all supported distros to the latest version from Debian or somewhere upstream.

summary: - Errors starting from live DVD Dell New I7 15 XPS
+ [Firmware Bug]: TSC_DEADLINE disabled due to Errata; please update
+ microcode to version: 0x52 (or later) - Errors starting from live DVD
+ Dell New I7 15 XPS
Changed in intel-microcode (Ubuntu):
status: New → Confirmed
tags: added: bionic xenial zesty
removed: bot-comment
Norbert (nrbrtx)
tags: removed: artful ubuntu zesty
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