Ubuntu
hplip package

cleaning of printer heads fails on bad driver

Bug #688892 reported by svecpetr
10
This bug affects 2 people
Affects Status Importance Assigned to Milestone
HPLIP
Confirmed
Undecided
Unassigned
hplip (Ubuntu)
Confirmed
Medium
Unassigned

Bug Description

Binary package hint: hplip

HPlip driver has bug in function: CLEAN PRINTERHEAD

on printer HP OfficeJet Pro K5400 plugged USB or LAN
and on printer HP OfficeJet Pro 8000 USB or Lan

ubuntu install drivers automaticali or I select right driver from database

... printers are printing correctly...

but when you try print CLEAN UP PRINTERHEADS... printer do nothing
after some time printer print this:

%!
userdict dup(\004)cvn{}put (\004\004)cvn{}put
% You are using the wrong driver

ProblemType: Bug
DistroRelease: Ubuntu 10.10
Package: hplip 3.10.6-1ubuntu10.1
ProcVersionSignature: Ubuntu 2.6.35-23.41-generic 2.6.35.7
Uname: Linux 2.6.35-23-generic x86_64
NonfreeKernelModules: fglrx
Architecture: amd64
CupsErrorLog:
 E [11/Dec/2010:11:28:29 +0100] [Job 301] Invalid printer command "Clean"!
 W [11/Dec/2010:11:33:29 +0100] [Job 301] Remote host did not respond with data status byte after 300 seconds!
Date: Sat Dec 11 11:45:07 2010
InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release amd64 (20101007)
Lpstat:
 device for LAN-HP-Officejet-Pro-8000: hp:/net/Officejet_Pro_8000_A809?ip=10.0.0.128
 device for LAN-HP-Officejet-Pro-k5400-1: lpd://192.168.2.6/PASSTHRU
 device for LAN-HP-Officejet-Pro-k5400-2: hp:/net/Officejet_Pro_K5400?ip=192.168.2.5
 device for PDF: cups-pdf:/
MachineType: Gigabyte Technology Co., Ltd. GA-880GMA-UD2H
Papersize: a4
PpdFiles:
 LAN-HP-Officejet-Pro-k5400-1: HP Officejet Pro k5400 hpijs, 3.10.6
 PDF: Generic CUPS-PDF Printer
 LAN-HP-Officejet-Pro-8000: HP Officejet Pro 8000 a809 hpijs, 3.10.6
 LAN-HP-Officejet-Pro-k5400-2: HP Officejet Pro k5400 hpijs, 3.10.6
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.35-23-generic root=UUID=65a9e542-3b12-43fe-acdd-92d6e0585730 ro quiet splash
ProcEnviron:
 LANG=cs_CZ.utf8
 SHELL=/bin/bash
SourcePackage: hplip
dmi.bios.date: 09/30/2010
dmi.bios.vendor: Award Software International, Inc.
dmi.bios.version: F5
dmi.board.name: GA-880GMA-UD2H
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.type: 3
dmi.chassis.vendor: Gigabyte Technology Co., Ltd.
dmi.modalias: dmi:bvnAwardSoftwareInternational,Inc.:bvrF5:bd09/30/2010:svnGigabyteTechnologyCo.,Ltd.:pnGA-880GMA-UD2H:pvr:rvnGigabyteTechnologyCo.,Ltd.:rnGA-880GMA-UD2H:rvrx.x:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvr:
dmi.product.name: GA-880GMA-UD2H
dmi.sys.vendor: Gigabyte Technology Co., Ltd.

Revision history for this message
svecpetr (svecpetr-svecpetr) wrote :
Revision history for this message
Till Kamppeter (till-kamppeter) wrote :

How did you initiate printer head cleaning? Did you use the HP Toolbox? The "hp-clean" command? Or did you click a button in system-config-printer. Note that the latter method does not work with HP's inkjet printers.

Changed in hplip (Ubuntu):
status: New → Incomplete
importance: Undecided → Medium
Revision history for this message
svecpetr (svecpetr-svecpetr) wrote :

Hi, bug is in clearing printer head in \System\Preferences\Print ... and Clean printer head (in my language "Vyčistit tiskové hlavy")
as you can see on enclosure

when I use /usr/share/hplip/clean.py ... job of cleaning the head works well

Changed in hplip (Ubuntu):
status: Incomplete → New
Till Kamppeter (till-kamppeter)
Changed in hplip (Ubuntu):
status: New → Confirmed
Changed in hplip:
status: New → Confirmed
Revision history for this message
Till Kamppeter (till-kamppeter) wrote :

This a proble of upstream HPLIP. It does not have an interface for head cleaning, nozzle checking, ink levels, ... via the CUPS command facility.

Can someone at HP implement this? This is a standard way for doing these maintenance tasks and so many applications, like system-config-printer, printing dialogs, ... can initiate maintenance tasks.

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