Ubuntu
hplip package

hpcups assert failure: * Error in `HP-LaserJet-Professional-M1136-MFP': free(): invalid pointer: 0x0000561e356cc784 *

Bug #1725388 reported by SRAYAN RAY on 2017-10-20

This bug affects 5 people

Affects		Status	Importance	Assigned to	Milestone
	HPLIP	In Progress	Undecided	Unassigned
	hplip (Ubuntu)	Confirmed	Medium	Unassigned

Bug Description

I am using Ubuntu 17.10 Artful ...

The problem is that when I add my HP laserjet printer in the Devices section under the settings menu...the jobs are put in queue...but they are not printing...then i have to cancel all of them .. if download the plugin using hp-plugin -i ...will it resolve the problem ??

ProblemType: Crash
DistroRelease: Ubuntu 17.10
Package: printer-driver-hpcups 3.17.7+repack0-3
ProcVersionSignature: Ubuntu 4.13.0-16.19-generic 4.13.4
Uname: Linux 4.13.0-16-generic x86_64
ApportVersion: 2.20.7-0ubuntu3
Architecture: amd64
AssertionMessage: *** Error in `HP-LaserJet-Professional-M1136-MFP': free(): invalid pointer: 0x0000561e356cc784 ***
Date: Fri Oct 20 22:50:54 2017
ExecutablePath: /usr/lib/cups/filter/hpcups
InstallationDate: Installed on 2017-09-20 (30 days ago)
InstallationMedia: Ubuntu 17.04 "Zesty Zapus" - Release amd64 (20170412)
Lpstat: device for HP-LaserJet-Professional-M1136-MFP: hp:/usb/HP_LaserJet_Professional_M1136_MFP?serial=000000000QH99AF9PR1a
MachineType: Dell Inc. Inspiron N5110
Papersize: a4
PpdFiles: HP-LaserJet-Professional-M1136-MFP: HP LaserJet Professional m1136 MFP, hpcups 3.17.7, requires proprietary plugin
ProcCmdline: HP-LaserJet-Professional-M1136-MFP 1 apollo Test\ Page 1 job-uuid=urn:uuid:d4bf3387-00e2-3b68-7aa4-4b8b43ca99d0\ job-originating-host-name=localhost\ date-time-at-creation=\ date-time-at-processing=\ time-at-creation=1508520051\ time-at-processing=1508520051
ProcEnviron:
PATH=(custom, no user)
LANG=en_IN.UTF-8
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-16-generic root=UUID=ae860a21-2187-4b4c-8d28-f1bc8621961a ro quiet splash vt.handoff=7
Signal: 6
SourcePackage: hplip
StacktraceTop:
__libc_message (action=action@entry=do_abort, fmt=fmt@entry=0x7f99d0f124e8 "*** Error in `%s': %s: 0x%s ***\n") at ../sysdeps/posix/libc_fatal.c:181
malloc_printerr (action=<optimized out>, str=0x7f99d0f0ee6e "free(): invalid pointer", ptr=<optimized out>, ar_ptr=<optimized out>) at malloc.c:5425
_int_free (av=0x7f99d1144c20 <main_arena>, p=<optimized out>, have_lock=0) at malloc.c:4174
__GI___libc_free (mem=<optimized out>) at malloc.c:3144
?? ()
Title: hpcups assert failure: *** Error in `HP-LaserJet-Professional-M1136-MFP': free(): invalid pointer: 0x0000561e356cc784 ***
UpgradeStatus: Upgraded to artful on 2017-10-20 (0 days ago)
UserGroups:

dmi.bios.date: 08/03/2012
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A11
dmi.board.name: 02J65Y
dmi.board.vendor: Dell Inc.
dmi.board.version: A11
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: Not Specified
dmi.modalias: dmi:bvnDellInc.:bvrA11:bd08/03/2012:svnDellInc.:pnInspironN5110:pvrNotSpecified:rvnDellInc.:rn02J65Y:rvrA11:cvnDellInc.:ct8:cvrNotSpecified:
dmi.product.name: Inspiron N5110
dmi.product.version: Not Specified
dmi.sys.vendor: Dell Inc.

Tags:

Revision history for this message

SRAYAN RAY (apollo19) wrote on 2017-10-20:

CupsErrorLog.txt Edit (12.3 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (77.8 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (7.3 KiB, text/plain; charset="utf-8")
Disassembly.txt Edit (947 bytes, text/plain; charset="utf-8")
JournalErrors.txt Edit (104.9 KiB, text/plain; charset="utf-8")
Locale.txt Edit (263 bytes, text/plain; charset="utf-8")
Lspci.txt Edit (32.3 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (760 bytes, text/plain; charset="utf-8")
PrintingPackages.txt Edit (1.1 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (3.6 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (917 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (3.2 KiB, text/plain; charset="utf-8")
ProcMaps.txt Edit (17.9 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (5.2 KiB, text/plain; charset="utf-8")
ProcStatus.txt Edit (1.2 KiB, text/plain; charset="utf-8")
Registers.txt Edit (765 bytes, text/plain; charset="utf-8")
Stacktrace.txt Edit (3.3 KiB, text/plain; charset="utf-8")
ThreadStacktrace.txt Edit (3.4 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (149.5 KiB, text/plain; charset="utf-8")

Revision history for this message

Apport retracing service (apport) wrote on 2017-10-20:

StacktraceTop:
__libc_message (action=action@entry=do_abort, fmt=fmt@entry=0x7f99d0f124e8 "*** Error in `%s': %s: 0x%s ***\n") at ../sysdeps/posix/libc_fatal.c:181
malloc_printerr (action=<optimized out>, str=0x7f99d0f0ee6e "free(): invalid pointer", ptr=<optimized out>, ar_ptr=<optimized out>) at malloc.c:5425
_int_free (av=0x7f99d1144c20 <main_arena>, p=<optimized out>, have_lock=0) at malloc.c:4174
__GI___libc_free (mem=<optimized out>) at malloc.c:3144
operator delete (ptr=<optimized out>) at ../../../../src/libstdc++-v3/libsupc++/del_op.cc:49

Revision history for this message

Apport retracing service (apport) wrote on 2017-10-20: Stacktrace.txt

Stacktrace.txt Edit (3.9 KiB, text/plain)

Revision history for this message

Apport retracing service (apport) wrote on 2017-10-20: StacktraceSource.txt

StacktraceSource.txt Edit (3.1 KiB, text/plain)

Revision history for this message

Apport retracing service (apport) wrote on 2017-10-20: ThreadStacktrace.txt

ThreadStacktrace.txt Edit (3.9 KiB, text/plain)

Changed in hplip (Ubuntu):
importance:	Undecided → Medium
tags:	removed: need-amd64-retrace

Revision history for this message

Launchpad Janitor (janitor) wrote on 2017-10-24:

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in hplip (Ubuntu):
status:	New → Confirmed

Till Kamppeter (till-kamppeter) on 2017-10-25

information type:

Private → Public

Revision history for this message

Shivani Mandora (shivani1709) wrote on 2017-11-04:

Hi,

The latest HPLIP release does not support ubuntu 17.10 version.Because of that printing is not happening for you and errors are coming.We will support ubuntu 17.10 in our near future release.

Thanks,
Shivani Mandora

Revision history for this message

Badal (badalkumar) wrote on 2017-11-17:

Hi,
The Ubuntu 17.10 support will be available in the 3.17.11 release which is planned in month of November end. Please check for the release announcement in https://launchpad.net/ubuntu/+source/hplip and the driver can be downloaded from https://developers.hp.com/hp-linux-imaging-and-printing

Thanks,
Raju

Afshan F (afshan) on 2017-12-01

Changed in hplip:
status:	New → In Progress

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hpcups assert failure: *** Error in `HP-LaserJet-Professional-M1136-MFP': free(): invalid pointer: 0x0000561e356cc784 ***

Bug Description

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Ubuntu
hplip package

hpcups assert failure: * Error in `HP-LaserJet-Professional-M1136-MFP': free(): invalid pointer: 0x0000561e356cc784 *