Laserjet 3150 doesn't print

Bug #1184725 reported by WhyteHorse
18
This bug affects 3 people
Affects Status Importance Assigned to Milestone
hplip (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

HP Laserjet 3150 connected to parallel port doesn't print test page (or anything). The printer is detected and installs fine. It says it printed fine but nothing happens and no errors. Initially I got Device communication error 5012 hplip... but now the error is gone after installing the latest hplip and enabling EPP in bios. Prints fine on winXP. Tried using the repository drivers, followed by compiling the latest from HP. Also tried the hpijs driver. Tried rebooting. Tried adding via system printer dialogue and hp-setup. Network printing to another printer works fine(HP Officejet L7555). Verified the bios is using EPP mode. Verified the kernel sees the /dev/parport0. Verified the following:
lsmod | grep lp
lp 17759 0
parport 46345 3 lp,ppdev,parport_pc

dmesg | grep par
[ 21.005872] parport_pc 00:06: reported by Plug and Play ACPI
[ 21.005908] parport0: PC-style at 0x378, irq 7 [PCSPP,TRISTATE,EPP]
[ 21.057906] parport0: Printer, Hewlett-Packard HP LaserJet 3150
[ 21.255534] ppdev: user-space parallel port driver
[ 21.256223] lp0: using parport0 (interrupt-driven).

ls -l /dev/lp* /dev/parport*
crw-rw---- 1 root lp 6, 0 May 27 00:14 /dev/lp0
crw-rw---- 1 root lp 99, 0 May 27 00:14 /dev/parport0

ls -l /proc/sys/dev/parport/parport*/autoprobe*
-r--r--r-- 1 root root 0 May 27 11:56 /proc/sys/dev/parport/parport0/autoprobe
-r--r--r-- 1 root root 0 May 27 11:56 /proc/sys/dev/parport/parport0/autoprobe0
-r--r--r-- 1 root root 0 May 27 11:56 /proc/sys/dev/parport/parport0/autoprobe1
-r--r--r-- 1 root root 0 May 27 11:56 /proc/sys/dev/parport/parport0/autoprobe2
-r--r--r-- 1 root root 0 May 27 11:56 /proc/sys/dev/parport/parport0/autoprobe3

sudo cat /proc/sys/dev/parport/parport*/autoprobe*
CLASS:PRINTER;
MODEL:HP LaserJet 3150;
MANUFACTURER:Hewlett-Packard;
DESCRIPTION:Hewlett-Packard LaserJet 3150 MFP;
COMMAND SET:HP GDI,ECP18;

lpinfo -v
network socket
network lpd
network ipp
network https
network http
network ipps
network ipp14
direct parallel:/dev/lp0
network beh
network smb
network dnssd://Officejet%20Pro%20L7500%20%5B067B1C%5D._pdl-datastream._tcp.local/

/usr/lib/cups/backend/parallel
direct parallel:/dev/lp0 "HP LaserJet 3150" "HP LaserJet 3150 LPT #1" "MANUFACTURER:Hewlett-Packard;COMMAND SET:HP GDI,ECP18;1284.4DL:0;MODEL:HP LaserJet 3150;CLASS:PRINTER;DESCRIPTION:Hewlett-Packard LaserJet 3150 MFP;" ""

sudo /usr/lib/cups/backend/parallel
direct parallel:/dev/lp0 "HP LaserJet 3150" "HP LaserJet 3150 LPT #1" "MANUFACTURER:Hewlett-Packard;COMMAND SET:HP GDI,ECP18;1284.4DL:0;MODEL:HP LaserJet 3150;CLASS:PRINTER;DESCRIPTION:Hewlett-Packard LaserJet 3150 MFP;" ""

ls -al /dev/parport0
crw-rw---- 1 root lp 99, 0 May 27 00:14 /dev/parport0

groups
stinky adm lp cdrom sudo dip plugdev lpadmin sambashare

I read another post about the wrong command set for this printer but I don't know where to change it or what to change it to?

ProblemType: Bug
DistroRelease: Ubuntu 13.04
Package: cups 1.6.2-1ubuntu5
ProcVersionSignature: Ubuntu 3.8.0-22.33-generic 3.8.11
Uname: Linux 3.8.0-22-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 2.9.2-0ubuntu8
Architecture: amd64
Date: Mon May 27 11:37:35 2013
InstallationDate: Installed on 2012-08-21 (279 days ago)
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release amd64 (20120425)
Lpstat:
 device for Hewlett-Packard-HP-LaserJet-3150: parallel:/dev/lp0
 device for Officejet-Pro-L7500: dnssd://Officejet%20Pro%20L7500%20%5B067B1C%5D._pdl-datastream._tcp.local/
 device for Officejet_Pro_L7500: hp:/net/Officejet_Pro_L7500?zc=HP067B1C
 device for Officejet_Pro_L7500_fax: hpfax:/net/Officejet_Pro_L7500?zc=HP067B1C
MachineType: Gateway GT5028
MarkForUpload: True
Papersize: letter
PpdFiles:
 Officejet_Pro_L7500: HP Officejet Pro l7500, hpcups 3.13.3
 Hewlett-Packard-HP-LaserJet-3150: HP LaserJet 3150 hpijs, 3.13.3
 Officejet_Pro_L7500_fax: HP Fax hpcups
 Officejet-Pro-L7500: HP Officejet Pro l7500, hpcups 3.13.3
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.8.0-22-generic root=UUID=08c0de72-7d32-46e7-8764-d2a3e32f0817 ro quiet splash
SourcePackage: cups
UpgradeStatus: Upgraded to raring on 2013-05-22 (5 days ago)
dmi.bios.date: 02/10/2006
dmi.bios.vendor: Phoenix Technologies, LTD
dmi.bios.version: 6.00 PG
dmi.board.name: C51MCP51
dmi.chassis.type: 3
dmi.modalias: dmi:bvnPhoenixTechnologies,LTD:bvr6.00PG:bd02/10/2006:svnGateway:pnGT5028:pvr:rvn:rnC51MCP51:rvr:cvn:ct3:cvr:
dmi.product.name: GT5028
dmi.sys.vendor: Gateway

Revision history for this message
WhyteHorse (whytehorse) wrote :
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in cups (Ubuntu):
status: New → Confirmed
Revision history for this message
Pascal De Vuyst (pascal-devuyst) wrote :

Can you provide a complete cups error_log as described here: https://wiki.ubuntu.com/DebuggingPrintingProblems#CUPS_error_log
Since Ubuntu 13.04 is no longer supported I would suggest to try it in Ubuntu 14.04.1LTS or higher with the default hpcups driver for this printer, you can try without installing by using a ubuntu-desktop live cd.

Changed in cups (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for cups (Ubuntu) because there has been no activity for 60 days.]

Changed in cups (Ubuntu):
status: Incomplete → Expired
Revision history for this message
WhyteHorse (whytehorse) wrote :

I haven't been able to test this on 14.04. I use 14.04 now and I believe the parallel port was disabled in HP driver long ago. If the parallel port is still disabled then I would recommend filing this bug as an hp problem.

Anyway I can't generate a cups report because it doesn't use cups(only hplip is supported). I thought it was very strange that a parallel port printer would no longer work because the driver doesn't support parallel ports. Ideally we, as a community, could just add some kind of cups driver for this printer an bypass HP altogether. In hteory, everything is there and works, plus it has worked flawlessly until HP droppedthe parallel port.

Changed in cups (Ubuntu):
status: Expired → In Progress
affects: cups (Ubuntu) → hplip (Ubuntu)
Changed in hplip (Ubuntu):
status: In Progress → Confirmed
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