Ubuntu
hplip package

toolbox.py crashed with KeyError in is_auto_installer_support(): 0

Bug #1048114 reported by fantab
14
This bug affects 2 people
Affects Status Importance Assigned to Milestone
HPLIP
New
Undecided
Unassigned
hplip (Ubuntu)
Confirmed
Medium
Unassigned

Bug Description

I was trying to setup my HP AIO Deskjet Printer USB when the crash occured.

ProblemType: Crash
DistroRelease: Ubuntu 12.10
Package: hplip-data 3.12.6-3ubuntu1
ProcVersionSignature: Ubuntu 3.5.0-13.14-generic 3.5.3
Uname: Linux 3.5.0-13-generic x86_64
ApportVersion: 2.5.1-0ubuntu7
Architecture: amd64
Date: Sun Sep 9 11:27:32 2012
ExecutablePath: /usr/share/hplip/toolbox.py
InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Alpha amd64 (20120905.2)
InterpreterPath: /usr/bin/python2.7
Lpstat: device for Deskjet-F4200-series: hp:/usb/Deskjet_F4200_series?serial=CN95E5912M05BR
PackageArchitecture: all
Papersize: a4
PpdFiles: Deskjet-F4200-series: HP Deskjet f4200 Series, hpcups 3.12.6
ProcCmdline: /usr/bin/python /usr/bin/hp-toolbox
ProcEnviron:
 LANGUAGE=en_IN:en
 PATH=(custom, no user)
 LANG=en_IN
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.5.0-13-generic root=UUID=609e36cc-bea4-4c84-bda0-3fed3001d998 ro quiet splash vt.handoff=7
PythonArgs: ['/usr/bin/hp-toolbox']
SourcePackage: hplip
Title: toolbox.py crashed with KeyError in is_auto_installer_support(): 0
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
dmi.bios.date: 02/25/2011
dmi.bios.vendor: Intel Corp.
dmi.bios.version: IDG4510H.86A.0135.2011.0225.1100
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: DG45ID
dmi.board.vendor: Intel Corporation
dmi.board.version: AAE27729-308
dmi.chassis.type: 3
dmi.modalias: dmi:bvnIntelCorp.:bvrIDG4510H.86A.0135.2011.0225.1100:bd02/25/2011:svn:pn:pvr:rvnIntelCorporation:rnDG45ID:rvrAAE27729-308:cvn:ct3:cvr:

Revision history for this message
fantab (fantab) wrote :
Apport retracing service (apport)
tags: removed: need-duplicate-check
Changed in hplip (Ubuntu):
importance: Undecided → Medium
Revision history for this message
fantab (fantab) wrote :

hplip tool box is not working in Ububntu 12.10 beta. When I try to open it I get this crash.

Revision history for this message
Till Kamppeter (till-kamppeter) wrote :

Make sure your system is completely updated.

Can someone of the HPLIP developers at HP have a look at that? Thanks.

security vulnerability: yes → no
visibility: private → public
Ursula Junque (ursinha)
tags: added: raring
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in hplip (Ubuntu):
status: New → Confirmed
Revision history for this message
Amarnath Chitumalla (amarnath-chitumalla) wrote :

Hi JBS,

Here It is not reproducible in Ubuntu 12.10 quantal main release for both 32 bit and 64 bit.
If it is still reproducible in Ubuntu 12.10 main release also, please provide following commands output.

$ lsb_release -is
$ lsb_release -rs
$ cat /etc/issue
$ hp-toolbox -g

Thanks & Regards,
Amarnath

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