Ubuntu
hplip package

toolbox.py crashed with SIGSEGV in _dbus_pthread_mutex_lock()

Bug #1007226 reported by Scott Kitterman on 2012-06-01

This bug affects 4 people

Affects		Status	Importance	Assigned to	Milestone
	HPLIP	New	Undecided	Unassigned
	hplip (Ubuntu)	Confirmed	Medium	Unassigned

Bug Description

Crashed trying to start hp-toolbox:

$ hp-toolbox

HP Linux Imaging and Printing System (ver. 3.12.2)
HP Device Manager ver. 15.0

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

HP Linux Imaging and Printing System (ver. 3.12.2)
System Tray Status Service ver. 2.0

error: Unable to open /home/kitterma/.hplip/hp-systray.lock lock file.
warning: Unable to connect to dbus. Is hp-systray running?
error: dBus initialization error. Exiting.
Segmentation fault (core dumped)

ProblemType: Crash
DistroRelease: Ubuntu 12.04
Package: hplip-data 3.12.2-1ubuntu3
ProcVersionSignature: Ubuntu 3.2.0-24.39-generic-pae 3.2.16
Uname: Linux 3.2.0-24-generic-pae i686
ApportVersion: 2.0.1-0ubuntu8
Architecture: i386
Date: Thu May 31 20:51:42 2012
EcryptfsInUse: Yes
ExecutablePath: /usr/share/hplip/toolbox.py
InstallationMedia: Kubuntu 11.04 "Natty Narwhal" - Beta i386 (20110330)
InterpreterPath: /usr/bin/python2.7
Lpstat:
device for hp_LaserJet_3380: hp:/net/hp_LaserJet_3380?ip=192.168.111.100
device for hp_LaserJet_3380_fax: hpfax:/net/hp_LaserJet_3380?ip=192.168.111.100
device for Officejet_Pro_8500_A909g: hp:/net/Officejet_Pro_8500_A909g?zc=HP2741FA
device for Officejet_Pro_8500_A909g_fax: hpfax:/net/Officejet_Pro_8500_A909g?zc=HP2741FA
MachineType: Dell Inc. Latitude E6320
PackageArchitecture: all
Papersize: letter
PpdFiles:
Officejet_Pro_8500_A909g: HP Officejet Pro 8500 a909g, hpcups 3.11.7
hp_LaserJet_3380_fax: HP Fax hpcups
hp_LaserJet_3380: HP LaserJet 3380 Postscript (recommended)
Officejet_Pro_8500_A909g_fax: HP Fax hpcups
ProcCmdline: /usr/bin/python /usr/bin/hp-toolbox
ProcEnviron:
SHELL=/bin/bash
TERM=xterm
LANG=en_US.UTF-8
LANGUAGE=
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-24-generic-pae root=UUID=10b6d215-8885-4d35-bd14-ad581ad031b0 ro quiet splash vt.handoff=7
SegvAnalysis:
Segfault happened at: 0xb69468a5: mov 0x18(%esi),%eax
PC (0xb69468a5) ok
source "0x18(%esi)" (0x0033007d) not located in a known VMA region (needed readable region)!
destination "%eax" ok
SegvReason: reading unknown VMA
Signal: 11
SourcePackage: hplip
StacktraceTop:
?? () from /lib/i386-linux-gnu/libdbus-1.so.3
?? () from /lib/i386-linux-gnu/libdbus-1.so.3
dbus_connection_dispatch () from /lib/i386-linux-gnu/libdbus-1.so.3
?? () from /usr/lib/python2.7/dist-packages/dbus/mainloop/qt.so
?? () from /usr/lib/python2.7/dist-packages/dbus/mainloop/qt.so
Title: toolbox.py crashed with SIGSEGV in dbus_connection_dispatch()
UpgradeStatus: Upgraded to precise on 2012-04-09 (52 days ago)
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare syslog wireshark
dmi.bios.date: 03/02/2011
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A01
dmi.board.name: 0GJF11
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA01:bd03/02/2011:svnDellInc.:pnLatitudeE6320:pvr01:rvnDellInc.:rn0GJF11:rvrA00:cvnDellInc.:ct9:cvr:
dmi.product.name: Latitude E6320
dmi.product.version: 01
dmi.sys.vendor: Dell Inc.

Tags:

Revision history for this message

Scott Kitterman (kitterman) wrote on 2012-06-01:

BootDmesg.txt Edit (72.6 KiB, text/plain; charset="utf-8")
CupsErrorLog.txt Edit (2.3 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (125.1 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (770 bytes, text/plain; charset="utf-8")
Disassembly.txt Edit (590 bytes, text/plain; charset="utf-8")
Locale.txt Edit (327 bytes, text/plain; charset="utf-8")
Lspci.txt Edit (11.0 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (465 bytes, text/plain; charset="utf-8")
PrintingPackages.txt Edit (1.2 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (3.7 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (1.9 KiB, text/plain; charset="utf-8")
ProcMaps.txt Edit (42.9 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (2.2 KiB, text/plain; charset="utf-8")
ProcStatus.txt Edit (808 bytes, text/plain; charset="utf-8")
Registers.txt Edit (508 bytes, text/plain; charset="utf-8")
Stacktrace.txt Edit (5.0 KiB, text/plain; charset="utf-8")
ThreadStacktrace.txt Edit (5.0 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (124.4 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (283.4 KiB, text/plain; charset="utf-8")

Revision history for this message

Apport retracing service (apport) wrote on 2012-06-01:

StacktraceTop:
_dbus_pthread_mutex_lock (mutex=0x330065) at ../../dbus/dbus-sysdeps-pthread.c:138
_dbus_mutex_lock (mutex=0x330065) at ../../dbus/dbus-threads.c:149
dbus_connection_dispatch (connection=0x9544fd8) at ../../dbus/dbus-connection.c:4489
pyqtDBusHelper::dispatch (this=0x9547528) at /build/buildd/python-qt4-4.9.1/dbus/dbus.cpp:319
pyqtDBusHelper::qt_static_metacall (_o=0x9547528, _c=QMetaObject::InvokeMetaMethod, _id=2, _a=0x9545280) at moc_helper.cpp:54

Revision history for this message

Apport retracing service (apport) wrote on 2012-06-01: Stacktrace.txt

Stacktrace.txt Edit (4.8 KiB, text/plain)

Revision history for this message

Apport retracing service (apport) wrote on 2012-06-01: ThreadStacktrace.txt

ThreadStacktrace.txt Edit (4.9 KiB, text/plain)

Changed in hplip (Ubuntu):
importance:	Undecided → Medium
summary:	- toolbox.py crashed with SIGSEGV in dbus_connection_dispatch() + toolbox.py crashed with SIGSEGV in _dbus_pthread_mutex_lock()
tags:	removed: need-i386-retrace

Scott Kitterman (kitterman) on 2012-06-01

visibility:

private → public

Revision history for this message

Till Kamppeter (till-kamppeter) wrote on 2012-06-01:

Can someone of the HPLIP develkopers at HP look into this? Thanks.

Revision history for this message

Launchpad Janitor (janitor) wrote on 2012-08-31:

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in hplip (Ubuntu):
status:	New → Confirmed

Revision history for this message

Michael DePaulo (mikedep333) wrote on 2014-03-15:

I just experiened this bug on Trusty 32-bit (latest updates as of 2014-03-15) after doing a software update. I have no 3rd party repos or packages installed.

I am using VMware Workstation 10.0.1 with VMware's printer sharing enabled. I have printers shared, but none of them are HP printers.

Revision history for this message

Tim Waugh (twaugh) wrote on 2014-12-18:

Still happens with 3.14.10:
https://bugzilla.redhat.com/show_bug.cgi?id=1173820

Revision history for this message

Gaurav Sood (gaurav-sood) wrote on 2014-12-23:

We will look into this. Meanwhile Does it happen on hplip installed from the run file on hp site too. Or the problem is persistent only with distro customized hplip-gui/hplip-data packages.

Revision history for this message

zdohnal (zdohnal) wrote on 2020-06-15:

#10

Happens with 3.18.4 on CentOS 8 too.

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toolbox.py crashed with SIGSEGV in _dbus_pthread_mutex_lock()

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