Wifi disconnects very very often and is hard to reconnect

Bug #1791058 reported by gratefulfrog
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
gvfs (Ubuntu)
New
Undecided
Unassigned

Bug Description

I have an Intel AC 7256 wifi adapter.

Since at least 6 months, the wifi constantly disconnects and is very hard to reconnect by restarting the network-manager service.

This is really painful.

I see lots of questions on Ubuntu stack exchange, but no appropriate answers.

Some output:
$ lspci -nnk | grep 0280 -A2
02:00.0 Network controller [0280]: Intel Corporation Wireless 7265 [8086:095a] (rev 59)
 Subsystem: Intel Corporation Dual Band Wireless-AC 7265 [8086:5110]
 Kernel driver in use: iwlwifi

$ dmesg | grep iwl
[ 2.255195] iwlwifi 0000:02:00.0: Direct firmware load for iwlwifi-7265D-19.ucode failed with error -2
[ 2.256074] iwlwifi 0000:02:00.0: Direct firmware load for iwlwifi-7265D-18.ucode failed with error -2
[ 2.274898] iwlwifi 0000:02:00.0: loaded firmware version 17.352738.0 op_mode iwlmvm
[ 2.322979] iwlwifi 0000:02:00.0: Detected Intel(R) Dual Band Wireless AC 7265, REV=0x210
[ 2.323299] iwlwifi 0000:02:00.0: L1 Enabled - LTR Enabled
[ 2.325591] iwlwifi 0000:02:00.0: L1 Enabled - LTR Enabled
[ 2.403344] ieee80211 phy0: Selected rate control algorithm 'iwl-mvm-rs'
[ 4.590676] iwlwifi 0000:02:00.0: L1 Enabled - LTR Enabled
[ 4.591435] iwlwifi 0000:02:00.0: L1 Enabled - LTR Enabled
[ 4.661301] iwlwifi 0000:02:00.0: L1 Enabled - LTR Enabled
[ 4.661923] iwlwifi 0000:02:00.0: L1 Enabled - LTR Enabled
[ 5323.096942] iwlwifi 0000:02:00.0: L1 Enabled - LTR Enabled
[ 5323.097620] iwlwifi 0000:02:00.0: L1 Enabled - LTR Enabled
[ 5323.158679] iwlwifi 0000:02:00.0: L1 Enabled - LTR Enabled
[ 5323.159212] iwlwifi 0000:02:00.0: L1 Enabled - LTR Enabled
[ 5370.610087] iwlwifi 0000:02:00.0: L1 Enabled - LTR Enabled
[ 5370.610526] iwlwifi 0000:02:00.0: L1 Enabled - LTR Enabled
[ 5370.671749] iwlwifi 0000:02:00.0: L1 Enabled - LTR Enabled
[ 5370.672338] iwlwifi 0000:02:00.0: L1 Enabled - LTR Enabled
[ 5705.684169] iwlwifi 0000:02:00.0: No association and the time event is over already...
[ 5709.274041] iwlwifi 0000:02:00.0: No association and the time event is over already...

$ rfkill list all
0: hci0: Bluetooth
 Soft blocked: no
 Hard blocked: no
1: phy0: Wireless LAN
 Soft blocked: no
 Hard blocked: no
2: asus-wlan: Wireless LAN
 Soft blocked: no
 Hard blocked: no
3: asus-bluetooth: Bluetooth
 Soft blocked: no
 Hard blocked: no

I am getting desperate for a solution, but am not prepared to try an upgrade to 18.04 at this time due to criticality of the machine for work.

Any help would be greatly appreciated.
Thanks,
BOb

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: gvfs-backends 1.28.2-1ubuntu1~16.04.2
ProcVersionSignature: Ubuntu 4.4.0-134.160-generic 4.4.140
Uname: Linux 4.4.0-134-generic x86_64
NonfreeKernelModules: nvidia_uvm nvidia_drm nvidia_modeset nvidia
ApportVersion: 2.20.1-0ubuntu2.18
Architecture: amd64
Date: Thu Sep 6 13:00:52 2018
ExecutablePath: /usr/lib/gvfs/gvfsd-network
InstallationDate: Installed on 2015-05-11 (1213 days ago)
InstallationMedia: Xubuntu 15.04 "Vivid Vervet" - Release amd64 (20150422.1)
SourcePackage: gvfs
UpgradeStatus: No upgrade log present (probably fresh install)

Revision history for this message
gratefulfrog (gratefulfrog) wrote :
Revision history for this message
gratefulfrog (gratefulfrog) wrote :

Further on this bug:

The wifi I am using is a 5GH AC network.

When it disconnects, which is very often, such as every 10 minutes, sometimes it can reconnect by simply restarting the network-manager service, i.e

$ service network-manager restart

But sometimes this doesn't work and the only solution is to reboot!

This problem is really painful, I am desperate for a solution or work around as I need this laptop nearly all the time.

I do not have the courage to time to try an upgrade to 18.04 at the present time.

Any thoughts would be great!

Cheers,
Bob

Revision history for this message
Nigel Stewart (nigels) wrote :

Doesn't seem like a gvfs bug. Network Manager?

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