Activity log for bug #1883785

Date Who What changed Old value New value Message
2020-06-16 20:51:52 Sandy Patterson bug added bug
2020-06-16 21:29:14 Sandy Patterson description Sometimes on reboots and quick cold boots (poweroff then hit power immediately) I get ``` error: Command failed. -repeated a number of times then error: you need to load the kernel first. Press any key to continue... ``` * cold booting usually fixes this and I'm able to reboot normally. * I have three identical laptops and have seen the issue on 2 (i've only installed 20.04 on two). * I don't see the problem on 18.04. * If I go into the grub> menu many commands fail "true" "cat" but some don't "ls" "false." The source for grub points to tpm.c when I search for "Command failed." I also notice that there's no such file in 2.02 version of grub so maybe that's related to why it doesn't work. I haven't been able to find a combination of BIOS settings that mitigates this. I have tried disabling everything I could think of. This laptop has Intel PTT which I think is baked into the BIOS (which I upgraded to the newest). I will have these laptops for some time but won't be able to test much beyond a week or two. ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: grub2-common 2.04-1ubuntu26 ProcVersionSignature: Ubuntu 5.4.0-37.41-generic 5.4.41 Uname: Linux 5.4.0-37-generic x86_64 ApportVersion: 2.20.11-0ubuntu27.2 Architecture: amd64 CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Tue Jun 16 16:33:42 2020 InstallationDate: Installed on 2020-06-08 (8 days ago) InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423) ProcEnviron: PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: grub2 UpgradeStatus: No upgrade log present (probably fresh install) Sometimes on reboots and quick cold boots (poweroff then hit power immediately) I get ``` error: Command failed. -repeated a number of times then error: you need to load the kernel first. Press any key to continue... ``` * cold booting usually fixes this and I'm able to boot normally. * I have three identical laptops and have seen the issue on 2 (i've only installed 20.04 on two). * I don't see the problem on 18.04. * If I go into the grub> menu many commands fail "true" "cat" but some don't "ls" "false." The source for grub points to tpm.c when I search for "Command failed." I also notice that there's no such file in 2.02 version of grub so maybe that's related to why it doesn't work. I haven't been able to find a combination of BIOS settings that mitigates this. I have tried disabling everything I could think of. This laptop has Intel PTT which I think is baked into the BIOS (which I upgraded to the newest). I will have these laptops for some time but won't be able to test much beyond a week or two. ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: grub2-common 2.04-1ubuntu26 ProcVersionSignature: Ubuntu 5.4.0-37.41-generic 5.4.41 Uname: Linux 5.4.0-37-generic x86_64 ApportVersion: 2.20.11-0ubuntu27.2 Architecture: amd64 CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Tue Jun 16 16:33:42 2020 InstallationDate: Installed on 2020-06-08 (8 days ago) InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423) ProcEnviron:  PATH=(custom, no user)  XDG_RUNTIME_DIR=<set>  LANG=en_US.UTF-8  SHELL=/bin/bash SourcePackage: grub2 UpgradeStatus: No upgrade log present (probably fresh install)
2020-06-17 14:30:50 Sandy Patterson description Sometimes on reboots and quick cold boots (poweroff then hit power immediately) I get ``` error: Command failed. -repeated a number of times then error: you need to load the kernel first. Press any key to continue... ``` * cold booting usually fixes this and I'm able to boot normally. * I have three identical laptops and have seen the issue on 2 (i've only installed 20.04 on two). * I don't see the problem on 18.04. * If I go into the grub> menu many commands fail "true" "cat" but some don't "ls" "false." The source for grub points to tpm.c when I search for "Command failed." I also notice that there's no such file in 2.02 version of grub so maybe that's related to why it doesn't work. I haven't been able to find a combination of BIOS settings that mitigates this. I have tried disabling everything I could think of. This laptop has Intel PTT which I think is baked into the BIOS (which I upgraded to the newest). I will have these laptops for some time but won't be able to test much beyond a week or two. ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: grub2-common 2.04-1ubuntu26 ProcVersionSignature: Ubuntu 5.4.0-37.41-generic 5.4.41 Uname: Linux 5.4.0-37-generic x86_64 ApportVersion: 2.20.11-0ubuntu27.2 Architecture: amd64 CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Tue Jun 16 16:33:42 2020 InstallationDate: Installed on 2020-06-08 (8 days ago) InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423) ProcEnviron:  PATH=(custom, no user)  XDG_RUNTIME_DIR=<set>  LANG=en_US.UTF-8  SHELL=/bin/bash SourcePackage: grub2 UpgradeStatus: No upgrade log present (probably fresh install) Sometimes on reboots and quick cold boots (poweroff then hit power immediately) I get ``` error: Command failed. -repeated a number of times then error: you need to load the kernel first. Press any key to continue... ``` * cold booting usually fixes this and I'm able to boot normally. * I have three identical laptops and have seen the issue on 2 (i've only installed 20.04 on two). * I don't see the problem on 18.04. * If I go into the grub> menu many commands fail "true" "cat" but some don't "ls" "false." * Once i'm in grub> menu I can fix things by running "rmmod tpm" then subsequent commands start working again and I can exit and continue. The source for grub points to tpm.c when I search for "Command failed." I also notice that there's no such file in 2.02 version of grub so maybe that's related to why it doesn't work. I haven't been able to find a combination of BIOS settings that mitigates this. I have tried disabling everything I could think of. This laptop has Intel PTT which I think is baked into the BIOS (which I upgraded to the newest). WORKAROUND 1: * Once the system fails to boot: * enter grub> by pressing 'c' * type 'rmmod tmp' * press 'esc' to go back to menu and select desired option and system boots again. WORKAROUND 2: sudo cp /etc/grub.d/40_custom /etc/grub.d/06_notpm sudo bash -c 'echo "rmmod tpm" > /etc/grub.d/06_notpm' sudo update-grub I will have these laptops for some time but won't be able to test much beyond a week or two most likely. ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: grub2-common 2.04-1ubuntu26 ProcVersionSignature: Ubuntu 5.4.0-37.41-generic 5.4.41 Uname: Linux 5.4.0-37-generic x86_64 ApportVersion: 2.20.11-0ubuntu27.2 Architecture: amd64 CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Tue Jun 16 16:33:42 2020 InstallationDate: Installed on 2020-06-08 (8 days ago) InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423) ProcEnviron:  PATH=(custom, no user)  XDG_RUNTIME_DIR=<set>  LANG=en_US.UTF-8  SHELL=/bin/bash SourcePackage: grub2 UpgradeStatus: No upgrade log present (probably fresh install)
2020-06-17 16:08:40 Sandy Patterson description Sometimes on reboots and quick cold boots (poweroff then hit power immediately) I get ``` error: Command failed. -repeated a number of times then error: you need to load the kernel first. Press any key to continue... ``` * cold booting usually fixes this and I'm able to boot normally. * I have three identical laptops and have seen the issue on 2 (i've only installed 20.04 on two). * I don't see the problem on 18.04. * If I go into the grub> menu many commands fail "true" "cat" but some don't "ls" "false." * Once i'm in grub> menu I can fix things by running "rmmod tpm" then subsequent commands start working again and I can exit and continue. The source for grub points to tpm.c when I search for "Command failed." I also notice that there's no such file in 2.02 version of grub so maybe that's related to why it doesn't work. I haven't been able to find a combination of BIOS settings that mitigates this. I have tried disabling everything I could think of. This laptop has Intel PTT which I think is baked into the BIOS (which I upgraded to the newest). WORKAROUND 1: * Once the system fails to boot: * enter grub> by pressing 'c' * type 'rmmod tmp' * press 'esc' to go back to menu and select desired option and system boots again. WORKAROUND 2: sudo cp /etc/grub.d/40_custom /etc/grub.d/06_notpm sudo bash -c 'echo "rmmod tpm" > /etc/grub.d/06_notpm' sudo update-grub I will have these laptops for some time but won't be able to test much beyond a week or two most likely. ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: grub2-common 2.04-1ubuntu26 ProcVersionSignature: Ubuntu 5.4.0-37.41-generic 5.4.41 Uname: Linux 5.4.0-37-generic x86_64 ApportVersion: 2.20.11-0ubuntu27.2 Architecture: amd64 CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Tue Jun 16 16:33:42 2020 InstallationDate: Installed on 2020-06-08 (8 days ago) InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423) ProcEnviron:  PATH=(custom, no user)  XDG_RUNTIME_DIR=<set>  LANG=en_US.UTF-8  SHELL=/bin/bash SourcePackage: grub2 UpgradeStatus: No upgrade log present (probably fresh install) Sometimes on reboots and quick cold boots (poweroff then hit power immediately) I get ``` error: Command failed. -repeated a number of times then error: you need to load the kernel first. Press any key to continue... ``` * cold booting usually fixes this and I'm able to boot normally. * I have three identical laptops and have seen the issue on 2 (i've only installed 20.04 on two). * I don't see the problem on 18.04. * If I go into the grub> menu many commands fail "true" "cat" but some don't "ls" "false." * Once i'm in grub> menu I can fix things by running "rmmod tpm" then subsequent commands start working again and I can exit and continue. The source for grub points to tpm.c when I search for "Command failed." I also notice that there's no such file in 2.02 version of grub so maybe that's related to why it doesn't work. I haven't been able to find a combination of BIOS settings that mitigates this. I have tried disabling everything I could think of. This laptop has Intel PTT which I think is baked into the BIOS (which I upgraded to the newest). WORKAROUND 1: * Once the system fails to boot: * enter grub> by pressing 'c' * type 'rmmod tmp' * press 'esc' to go back to menu and select desired option and system boots again. WORKAROUND 2: sudo cp /etc/grub.d/40_custom /etc/grub.d/06_notpm sudo bash -c 'echo "rmmod tpm" >> /etc/grub.d/06_notpm' sudo update-grub I will have these laptops for some time but won't be able to test much beyond a week or two most likely. ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: grub2-common 2.04-1ubuntu26 ProcVersionSignature: Ubuntu 5.4.0-37.41-generic 5.4.41 Uname: Linux 5.4.0-37-generic x86_64 ApportVersion: 2.20.11-0ubuntu27.2 Architecture: amd64 CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Tue Jun 16 16:33:42 2020 InstallationDate: Installed on 2020-06-08 (8 days ago) InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423) ProcEnviron:  PATH=(custom, no user)  XDG_RUNTIME_DIR=<set>  LANG=en_US.UTF-8  SHELL=/bin/bash SourcePackage: grub2 UpgradeStatus: No upgrade log present (probably fresh install)
2020-07-29 12:45:51 Launchpad Janitor grub2 (Ubuntu): status New Confirmed
2020-07-29 12:46:11 Maksim S bug added subscriber Maksim S
2020-08-10 21:01:06 Pablo Pedemonte bug added subscriber Pablo Pedemonte
2020-08-21 07:17:12 Rafael Jesus Alcantara Perez bug added subscriber Rafael Jesus Alcantara Perez
2021-01-01 16:18:29 alzheimer bug added subscriber alzheimer
2021-11-28 17:49:51 Krisztian VASAS bug added subscriber Krisztian VASAS
2022-02-22 20:48:34 Rodion bug added subscriber Rodion
2022-10-06 03:08:47 Yao Wei bug added subscriber OEM Solutions Group: Engineers
2022-10-06 03:08:49 Yao Wei tags amd64 apport-bug focal amd64 apport-bug focal oem-priority originate-from-1991863 somerville