Ubuntu
grub-installer package

System freeze while installing on Aspire ES15 ES1-533-P7T9

Bug #1652090 reported by Tony Whittam on 2016-12-22

34

This bug affects 7 people

Affects		Status	Importance	Assigned to	Milestone
	grub-installer (Ubuntu)	Confirmed	Undecided	Unassigned

Bug Description

Happened while installing on new Windows machine to create dual-boot.
Chose to install alongside Windows and reduced Windows partition size to make new Ubuntu partition.

ProblemType: Bug
DistroRelease: Ubuntu 16.10
Package: ubiquity 16.10.14
ProcVersionSignature: Ubuntu 4.8.0-22.24-generic 4.8.0
Uname: Linux 4.8.0-22-generic x86_64
ApportVersion: 2.20.3-0ubuntu8
Architecture: amd64
CasperVersion: 1.379
Date: Thu Dec 22 15:04:21 2016
InstallCmdLine: BOOT_IMAGE=/casper/vmlinuz.efi file=/cdrom/preseed/lubuntu.seed boot=casper only-ubiquity quiet splash ---
LiveMediaBuild: Lubuntu 16.10 "Yakkety Yak" - Release amd64 (20161012.1)
ProcEnviron:
LANGUAGE=en_IE.UTF-8
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_IE.UTF-8
LC_NUMERIC=C.UTF-8
SourcePackage: grub-installer
UpgradeStatus: No upgrade log present (probably fresh install)

Tags:

Revision history for this message

Tony Whittam (tony-wh) wrote on 2016-12-22:

#1

Casper.txt Edit (1.1 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (6.5 KiB, text/plain; charset="utf-8")
JournalErrors.txt Edit (11.8 KiB, text/plain; charset="utf-8")
UbiquityDebug.txt Edit (27.6 KiB, text/plain; charset="utf-8")
UbiquityDm.txt Edit (6.2 KiB, text/plain; charset="utf-8")
UbiquityPartman.txt Edit (363.9 KiB, text/plain; charset="utf-8")
UbiquitySyslog.txt Edit (215.7 KiB, text/plain; charset="utf-8")

Revision history for this message

Launchpad Janitor (janitor) wrote on 2016-12-24:

#2

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in grub-installer (Ubuntu):
status:	New → Confirmed

Revision history for this message

Martin Lenikus (sladek90) wrote on 2016-12-24:

#3

I was experiencing the same with only difference that was I was installing Ubuntu 16.04 LTS as a single OS. Also tried to find way around: http://askubuntu.com/questions/862946/unable-to-install-ubuntu-on-acer-aspire-es1-533, but did not have time to give it a try so far. BTW it seems not to be Ubuntu specific, because Fedora 25 crashed in the same way.

Revision history for this message

Martin Lenikus (sladek90) wrote on 2017-01-23:

#4

It is confirmed that it is not an Ubuntu specific bug. It can be installed and booted according to the guide here: http://community.acer.com/t5/E-F-and-M-Series-Laptops/Acer-Aspire-ES-15-ES1-533-C3UW-Legacy-BIOS-Missing/td-p/471754/page/2

So it is only a bad UEFI of this model making it difficult to install any Linux distribution (although not impossible).

Revision history for this message

Dr. Jens Harbott (j-harbott) wrote on 2017-12-20:

#5

I don't agree that this is a duplicate of 1639374, it also affects plain Ubuntu distro, tested with both 16.04.3 and 17.10. The workaround on askubuntu.com mentioned above worked for me, but for new users it would be really good if there was a way to make this work out of the box.

Current user experience is a machine lockup after spending significant time going through the installation process, which might cause lots of folks responding "dump that linux, I'll stick with windows".

summary:

- Installer crashed installing on Aspire ES15 ES1-533-P7T9
+ System freeze while installing on Aspire ES15 ES1-533-P7T9

Revision history for this message

dino99 (9d9) wrote on 2018-02-28:

#6

This is an unsupported release now. Please think to install the next LTS 'Bionic 18.04'

http://cdimage.ubuntu.com/ubuntu-next/daily-live/current/
https://www.omgubuntu.co.uk/2018/02/ubuntu-18-04-minimal-install-option

Changed in grub-installer (Ubuntu):
status:	Confirmed → Invalid

Revision history for this message

Dr. Jens Harbott (j-harbott) wrote on 2018-02-28:

#7

@dino99: Did you see my previous comment? This also affects 16.04 LTS, so I doubt that this can be done away with as Invalid so easily.

Revision history for this message

Elbarbudo (patricearnal) wrote on 2019-09-04:

#8

same thing with linuxmint 19.2 tara based on Ubuntu 18.04

Revision history for this message

rockhopper (orocks) wrote on 2020-04-25:

#9

Same story for Ubuntu 18.04.4 and Acer ES1-533-P10D

Revision history for this message

lesto (lesto) wrote on 2020-12-21:

#10

ubuntu 20.04 AND ubuntu 20.10 both still have this issue.

Changed in grub-installer (Ubuntu):
status:	Invalid → Confirmed

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