Incorrect error message when password and confirmation do not match

Bug #806236 reported by Wayne McDougall
This bug affects 2 people
Affects Status Importance Assigned to Milestone
gnome-system-tools (Ubuntu)

Bug Description

When creating a user or changing the password for an existing user, if the Password: and Confirmation: text fields do not match, the following error message is displayed: Check that you have provided the same password in both text fields.

1. There is more than two text fields, so the use of "both" is incorrect. More helpful would be to refer to the labels of both text fields that need to match. "Text field" is also jargon
2. The use of the label "Confirmation:" is jargon that assumes an existing familiarity with the practice of entering a password twice. A label such as "Enter your new password a second time:" would be more helpful.

This is not just theoretical - I am assisting novice Ubuntu and novice computer users who find this genuinely confusing. Some have even tried entering their new password twice - in the Password box (side by side) - "Confirmation" was a meaningless phrase to them.

ProblemType: Bug
DistroRelease: Ubuntu 11.04
Package: gnome-system-tools 2.32.0-0ubuntu7
ProcVersionSignature: Ubuntu 2.6.38-8.42-generic
Uname: Linux 2.6.38-8-generic i686
Architecture: i386
Date: Wed Jul 6 10:40:36 2011
ExecutablePath: /usr/bin/users-admin
InstallationMedia: Ubuntu 10.04 "Lucid Lynx" - Alpha i386 (20100113)
SourcePackage: gnome-system-tools
UpgradeStatus: Upgraded to natty on 2011-05-27 (39 days ago)

Revision history for this message
Wayne McDougall (ubuntu-codeworks) wrote :
description: updated
description: updated
Revision history for this message
Milan Bouchet-Valat (nalimilan) wrote :

Thanks for the report, but users-admin is no longer developed upstream, and has been replaced with a new user accounts tool in the GNOME control center. In that tool, instead of an error message, an error icon is shown in the confirmation entry, which I think fixes the problem you raised.

Changed in gnome-system-tools (Ubuntu):
importance: Undecided → Low
status: New → Triaged
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