Ubuntu
gnome-software package

Ubuntu-Software not working after software update on Raspberry Pi 4 with Ubuntu 21.04

Bug #1931772 reported by mrusli on 2021-06-12

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	gnome-software (Ubuntu)	New	Undecided	Unassigned

Bug Description

After installing fresh, the Ubuntu-Software is working fine. But after the software update. It no longer launch the Ubuntu-Software. Even though snap install snap-store still does not work at all!
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu65.1
Architecture: arm64
CasperMD5CheckResult: unknown
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 21.04
ImageMediaBuild: 20210421
InstalledPlugins:
gnome-software-plugin-flatpak N/A
gnome-software-plugin-snap 3.38.1-1
Package: gnome-software 3.38.1-1
PackageArchitecture: arm64
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcVersionSignature: Ubuntu 5.11.0-1009.10-raspi 5.11.17
Tags: wayland-session arm64-image raspi-image hirsute
Uname: Linux 5.11.0-1009-raspi aarch64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu65.1
Architecture: arm64
CasperMD5CheckResult: unknown
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 21.04
ImageMediaBuild: 20210421
InstalledPlugins:
gnome-software-plugin-flatpak N/A
gnome-software-plugin-snap 3.38.1-1
Package: gnome-software 3.38.1-1
PackageArchitecture: arm64
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcVersionSignature: Ubuntu 5.11.0-1009.10-raspi 5.11.17
Tags: wayland-session arm64-image raspi-image hirsute
Uname: Linux 5.11.0-1009-raspi aarch64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu65.1
Architecture: arm64
CasperMD5CheckResult: unknown
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 21.04
ImageMediaBuild: 20210421
InstalledPlugins:
gnome-software-plugin-flatpak N/A
gnome-software-plugin-snap 3.38.1-1
Package: gnome-software 3.38.1-1
PackageArchitecture: arm64
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcVersionSignature: Ubuntu 5.11.0-1009.10-raspi 5.11.17
Tags: wayland-session arm64-image raspi-image hirsute
Uname: Linux 5.11.0-1009-raspi aarch64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True

See original description

Tags:

Revision history for this message

Chris Guiver (guiverc) wrote on 2021-06-13:

Thank you for taking the time to report this bug and helping to make Ubuntu better. Please execute the following command only once, as it will automatically gather debugging information, in a terminal:

apport-collect 1931772

When reporting bugs in the future please use apport by using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs.

It's possible this issue is a duplicate of https://bugs.launchpad.net/ubuntu/+source/snapd/+bug/1931380

Revision history for this message

mrusli (mrusli) wrote on 2021-06-13: Dependencies.txt

Dependencies.txt Edit (12.7 KiB, text/plain)

apport information

tags:	added: apport-collected arm64-image hirsute raspi-image wayland-session
description:	updated

Revision history for this message

mrusli (mrusli) wrote on 2021-06-13: ProcCpuinfoMinimal.txt

ProcCpuinfoMinimal.txt Edit (271 bytes, text/plain)

apport information

Revision history for this message

mrusli (mrusli) wrote on 2021-06-13:

Download full text (5.1 KiB)

I have to apt install gnome-software as the snap-store can no longer launch.

rusli@rusli-desktop:~$ apport-collect 1931772
The authorization page:
(https://launchpad.net/+authorize-token?oauth_token=h0WLTdstdpS04llJfZ70&allow_permission=DESKTOP_INTEGRATION)
should be opening in your browser. Use your browser to authorize
this program to access Launchpad on your behalf.
Waiting to hear from Launchpad about your decision...
Package gnome-software not installed and no hook available, ignoring
rusli@rusli-desktop:~$ apport-collect 1931772
Package gnome-software not installed and no hook available, ignoring
rusli@rusli-desktop:~$ apport-collect 1931772
Package gnome-software not installed and no hook available, ignoring
rusli@rusli-desktop:~$ sudo apt install gnome-software
Reading package lists... Done
Building dependency tree... Done
Reading state information... Done
The following packages were automatically installed and are no longer required:
  cryptsetup-bin dctrl-tools dmeventd dmraid dpkg-repack efibootmgr
  gir1.2-timezonemap-1.0 gir1.2-xkl-1.0 grub-common grub-efi-arm64
  grub-efi-arm64-bin grub-efi-arm64-signed grub2-common kpartx kpartx-boot
  libdebian-installer4 libdevmapper-event1.02.1 libdmraid1.0.0.rc16
  liblvm2cmd2.03 libtimezonemap-data libtimezonemap1 lvm2 os-prober
  python3-icu python3-pam rdate thin-provisioning-tools
Use 'sudo apt autoremove' to remove them.
The following additional packages will be installed:
  gnome-software-common gnome-software-plugin-snap libappstream-glib8
  libmalcontent-0-0
Suggested packages:
  gnome-software-plugin-flatpak
The following NEW packages will be installed:
  gnome-software gnome-software-common gnome-software-plugin-snap
  libappstream-glib8 libmalcontent-0-0
0 upgraded, 5 newly installed, 0 to remove and 0 not upgraded.
Need to get 6,581 kB of archives.
After this operation, 13.6 MB of additional disk space will be used.
Do you want to continue? [Y/n] y
Get:1 http://ports.ubuntu.com/ubuntu-ports hirsute/universe arm64 gnome-software-common all 3.38.1-1 [5,559 kB]
Get:2 http://ports.ubuntu.com/ubuntu-ports hirsute/universe arm64 libappstream-glib8 arm64 0.7.18-1 [129 kB]
Get:3 http://ports.ubuntu.com/ubuntu-ports hirsute/universe arm64 libmalcontent-0-0 arm64 0.10.0-2 [19.8 kB]
Get:4 http://ports.ubuntu.com/ubuntu-ports hirsute/universe arm64 gnome-software arm64 3.38.1-1 [810 kB]
Get:5 http://ports.ubuntu.com/ubuntu-ports hirsute/universe arm64 gnome-software-plugin-snap arm64 3.38.1-1 [62.9 kB]
Fetched 6,581 kB in 3s (2,152 kB/s)
Selecting previously unselected package gnome-software-common.
(Reading database ... 170866 files and directories currently installed.)
Preparing to unpack .../gnome-software-common_3.38.1-1_all.deb ...
Unpacking gnome-software-common (3.38.1-1) ...
Selecting previously unselected package libappstream-glib8:arm64.
Preparing to unpack .../libappstream-glib8_0.7.18-1_arm64.deb ...
Unpacking libappstream-glib8:arm64 (0.7.18-1) ...
Selecting previously unselected package libmalcontent-0-0:arm64.
Preparing to unpack .../libmalcontent-0-0_0.10.0-2_arm64.deb ...
Unpacking libmalcontent-0-0:arm64 (0.10.0-2) ...
Selecting previously unselected ...

I have to apt install gnome-software as the snap-store can no longer launch.

rusli@rusli-desktop:~$ apport-collect 1931772
The authorization page:
 (https://launchpad.net/+authorize-token?oauth_token=h0WLTdstdpS04llJfZ70&allow_permission=DESKTOP_INTEGRATION)
should be opening in your browser. Use your browser to authorize
this program to access Launchpad on your behalf.
Waiting to hear from Launchpad about your decision...
Package gnome-software not installed and no hook available, ignoring
rusli@rusli-desktop:~$ apport-collect 1931772
Package gnome-software not installed and no hook available, ignoring
rusli@rusli-desktop:~$ apport-collect 1931772
Package gnome-software not installed and no hook available, ignoring
rusli@rusli-desktop:~$ sudo apt install gnome-software
Reading package lists... Done
Building dependency tree... Done
Reading state information... Done
The following packages were automatically installed and are no longer required:
  cryptsetup-bin dctrl-tools dmeventd dmraid dpkg-repack efibootmgr
  gir1.2-timezonemap-1.0 gir1.2-xkl-1.0 grub-common grub-efi-arm64
  grub-efi-arm64-bin grub-efi-arm64-signed grub2-common kpartx kpartx-boot
  libdebian-installer4 libdevmapper-event1.02.1 libdmraid1.0.0.rc16
  liblvm2cmd2.03 libtimezonemap-data libtimezonemap1 lvm2 os-prober
  python3-icu python3-pam rdate thin-provisioning-tools
Use 'sudo apt autoremove' to remove them.
The following additional packages will be installed:
  gnome-software-common gnome-software-plugin-snap libappstream-glib8
  libmalcontent-0-0
Suggested packages:
  gnome-software-plugin-flatpak
The following NEW packages will be installed:
  gnome-software gnome-software-common gnome-software-plugin-snap
  libappstream-glib8 libmalcontent-0-0
0 upgraded, 5 newly installed, 0 to remove and 0 not upgraded.
Need to get 6,581 kB of archives.
After this operation, 13.6 MB of additional disk space will be used.
Do you want to continue? [Y/n] y
Get:1 http://ports.ubuntu.com/ubuntu-ports hirsute/universe arm64 gnome-software-common all 3.38.1-1 [5,559 kB]
Get:2 http://ports.ubuntu.com/ubuntu-ports hirsute/universe arm64 libappstream-glib8 arm64 0.7.18-1 [129 kB]
Get:3 http://ports.ubuntu.com/ubuntu-ports hirsute/universe arm64 libmalcontent-0-0 arm64 0.10.0-2 [19.8 kB]
Get:4 http://ports.ubuntu.com/ubuntu-ports hirsute/universe arm64 gnome-software arm64 3.38.1-1 [810 kB]
Get:5 http://ports.ubuntu.com/ubuntu-ports hirsute/universe arm64 gnome-software-plugin-snap arm64 3.38.1-1 [62.9 kB]
Fetched 6,581 kB in 3s (2,152 kB/s)                   
Selecting previously unselected package gnome-software-common.
(Reading database ... 170866 files and directories currently installed.)
Preparing to unpack .../gnome-software-common_3.38.1-1_all.deb ...
Unpacking gnome-software-common (3.38.1-1) ...
Selecting previously unselected package libappstream-glib8:arm64.
Preparing to unpack .../libappstream-glib8_0.7.18-1_arm64.deb ...
Unpacking libappstream-glib8:arm64 (0.7.18-1) ...
Selecting previously unselected package libmalcontent-0-0:arm64.
Preparing to unpack .../libmalcontent-0-0_0.10.0-2_arm64.deb ...
Unpacking libmalcontent-0-0:arm64 (0.10.0-2) ...
Selecting previously unselected package gnome-software.
Preparing to unpack .../gnome-software_3.38.1-1_arm64.deb ...
Unpacking gnome-software (3.38.1-1) ...
Selecting previously unselected package gnome-software-plugin-snap.
Preparing to unpack .../gnome-software-plugin-snap_3.38.1-1_arm64.deb ...
Unpacking gnome-software-plugin-snap (3.38.1-1) ...
Setting up libappstream-glib8:arm64 (0.7.18-1) ...
Setting up gnome-software-common (3.38.1-1) ...
Setting up libmalcontent-0-0:arm64 (0.10.0-2) ...
Setting up gnome-software (3.38.1-1) ...
Processing triggers for desktop-file-utils (0.26-1ubuntu1) ...
Processing triggers for hicolor-icon-theme (0.17-2) ...
Processing triggers for gnome-menus (3.36.0-1ubuntu1) ...
Processing triggers for libglib2.0-0:arm64 (2.68.1-1~ubuntu21.04.1) ...
Processing triggers for libc-bin (2.33-0ubuntu5) ...
Processing triggers for man-db (2.9.4-2) ...
Processing triggers for mailcap (3.68ubuntu1) ...
Setting up gnome-software-plugin-snap (3.38.1-1) ...
rusli@rusli-desktop:~$ apport-collect 1931772
rusli@rusli-desktop:~$

Then I send you this infos.

rusli@rusli-desktop:~$ snap list
Name               Version             Rev    Tracking         Publisher   Notes
boa                c2-gzdoom3.3.2      209    latest/edge      njmcphail   -
core               16-2.50             11086  latest/stable    canonical✓  core
core18             20210507            2068   latest/stable    canonical✓  base
gnome-3-34-1804    0+git.3556cb3       73     latest/stable/…  canonical✓  -
gtk-common-themes  0.1-52-gb92ac40     1515   latest/stable/…  canonical✓  -
snap-store         3.38.0-55-geb45541  499    latest/stable/…  canonical✓  -
snapd              2.50                11843  latest/stable    canonical✓  snapd
rusli@rusli-desktop:~$

I have formatted and reinstall the ubuntu 21.04 image on a raspberry pi 4 with 8gb of ram.

And install the snap-store update and it some how does not seems to work after that.

And run the software update and it no longer work and i need to install the gnome-software.

Revision history for this message

mrusli (mrusli) wrote on 2021-06-13: Dependencies.txt

Dependencies.txt Edit (12.7 KiB, text/plain)

apport information

description:

updated

Revision history for this message

mrusli (mrusli) wrote on 2021-06-13: ProcCpuinfoMinimal.txt

ProcCpuinfoMinimal.txt Edit (271 bytes, text/plain)

apport information

Revision history for this message

mrusli (mrusli) wrote on 2021-06-14: Dependencies.txt

Dependencies.txt Edit (12.7 KiB, text/plain)

apport information

description:

updated

Revision history for this message

mrusli (mrusli) wrote on 2021-06-14: ProcCpuinfoMinimal.txt

ProcCpuinfoMinimal.txt Edit (271 bytes, text/plain)

apport information

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Ubuntugnome-software package

Ubuntu-Software not working after software update on Raspberry Pi 4 with Ubuntu 21.04

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gnome-software package