Ubuntu
gnome-software package

Software app (gnome-software) Explore always hangs

Bug #1886354 reported by jimav
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
gnome-software (Ubuntu)
New
Undecided
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Bug Description

The Explore tab of the "Software" app seems to be completely non-functional. It shows an initial screen with "Editors Picks", etc. but if you do any search or click one of the Categories, a blank screen appears with a forever-spinning indicator.

The following error is written to syslog:

...
dbus-daemon... Successfully activated service 'org.gnome.seahorse.Application'
gnome-shell[]: Received error from D-Bus search provider org.gnome.seahorse.Application.desktop during GetResultMetas: Gio.DBusError: GDBus.Error:org.freedesktop.DBus.Error.ServiceUnknown: The name :1.1376 was not provided by any .service files
gnome-shell[]: Wrong number of result metas returned by search provider org.gnome.seahorse.Application.desktop: expected 4 but got 0
(complete syslog from during the run is attached as syslog.txt)

STEPS TO REPRODUCE:

1. Run gnome-software (or run "Software" through the app-finder mechanism)
2. Click the "Explore" (leftmost) tab at the top
3. Scroll down and click "Audio & Video" under Categories

RESULTS: White screen with forever-spinning indicator

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: gnome-software 3.36.0-0ubuntu3
ProcVersionSignature: Ubuntu 5.4.0-39.43-generic 5.4.41
Uname: Linux 5.4.0-39-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.3
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Sun Jul 5 17:40:51 2020
InstallationDate: Installed on 2020-03-24 (103 days ago)
InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
InstalledPlugins:
 gnome-software-plugin-flatpak N/A
 gnome-software-plugin-snap 3.36.0-0ubuntu3
SourcePackage: gnome-software
UpgradeStatus: Upgraded to focal on 2020-05-16 (50 days ago)

Revision history for this message
jimav (james-avera) wrote :
Revision history for this message
jimav (james-avera) wrote :
Revision history for this message
jimav (james-avera) wrote :

I tried "sudo apt-get install --reinstall gnome-software" in case something was lost when upgrading to Ubuntu 20.04. Afterwards when I ran gnome-software, it said '"GNOME Software" needs to be restarted to use new plugins' but when I clicked "Restart Now", it hung.

This time syslog had these lines:

Jul 5 18:01:21 lxjima systemd[1989]: tracker-store.service: Succeeded.
Jul 5 18:01:27 lxjima dbus-daemon[2153]: [session uid=2000 pid=2153] Activating via systemd: service name='org.freedesktop.Tracker1' unit='tracker-store.service' requested by ':1.1' (uid=2000 pid=2140 comm="/usr/libexec/tracker-miner-fs " label="unconfined")
Jul 5 18:01:27 lxjima systemd[1989]: Starting Tracker metadata database store and lookup manager...
Jul 5 18:01:27 lxjima dbus-daemon[2153]: [session uid=2000 pid=2153] Successfully activated service 'org.freedesktop.Tracker1'
Jul 5 18:01:27 lxjima systemd[1989]: Started Tracker metadata database store and lookup manager.
Jul 5 18:01:38 lxjima gnome-software-[217747]: Failed to quit service: Failed to see org.gnome.Software vanish: Waited for 30000ms
Jul 5 18:01:58 lxjima tracker-store[217754]: OK
Jul 5 18:01:58 lxjima systemd[1989]: tracker-store.service: Succeeded.

(but it's still hung)

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