GNOME Software doesn't support animated Gifs for screenshots

Bug #1743429 reported by Alan Pope 🍺🐧🐱 🦄
10
This bug affects 2 people
Affects Status Importance Assigned to Milestone
GNOME Software
Expired
Wishlist
gnome-software (Ubuntu)
Triaged
Medium
Unassigned

Bug Description

I am running GNOME Software on Ubuntu 16.04. If I look for Tizonia, it shows the app description and a static screenshot. The media uploaded to the store is actually a gif, but GNOME Software doesn't seem to support it.

Steps to reproduce

* Open GNOME Software
* Search for tizonia
* Wait for screenshot to load

Expected behaviour

* Animated gif plays in the page for the application

Actual behaviour

* Only the first frame of the animated gif is displayed.

See screenshot attached.

This is the media as it has been uploaded to the store:- https://dashboard.snapcraft.io/site_media/appmedia/2017/12/tizonia-usage-screencast.gif

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: gnome-software 3.20.5-0ubuntu0.16.04.7
ProcVersionSignature: Ubuntu 4.13.0-26.29~16.04.2-generic 4.13.13
Uname: Linux 4.13.0-26-generic x86_64
NonfreeKernelModules: nvidia_uvm nvidia_drm nvidia_modeset nvidia
ApportVersion: 2.20.1-0ubuntu2.15
Architecture: amd64
CurrentDesktop: Unity
Date: Mon Jan 15 17:15:51 2018
InstallationDate: Installed on 2017-07-03 (196 days ago)
InstallationMedia: Ubuntu 16.04.2 LTS "Xenial Xerus" - Release amd64 (20170215.2)
SourcePackage: gnome-software
UpgradeStatus: No upgrade log present (probably fresh install)

Revision history for this message
Alan Pope 🍺🐧🐱 🦄 (popey) wrote :
Revision history for this message
Sebastien Bacher (seb128) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. The issue you are reporting is an upstream one and it would be nice if somebody having it could send the bug to the developers of the software by following the instructions at https://wiki.ubuntu.com/Bugs/Upstream/GNOME. If you have done so, please tell us the number of the upstream bug (or the link), so we can add a bugwatch that will inform us about its status. Thanks in advance.

Changed in gnome-software (Ubuntu):
importance: Undecided → Low
Changed in gnome-software:
importance: Unknown → Medium
status: Unknown → Confirmed
Revision history for this message
Sebastien Bacher (seb128) wrote :

thanks

Changed in gnome-software (Ubuntu):
status: New → Triaged
Changed in gnome-software:
importance: Medium → Wishlist
Revision history for this message
Sergio Schvezov (sergiusens) wrote :

I thought from mpt's guidance we wouldn't be supporting animations for screenshots https://forum.snapcraft.io/t/restrictions-on-screenshots-and-videos-in-snap-listings/3087/2

Changed in gnome-software:
status: Confirmed → Expired
Will Cooke (willcooke)
Changed in gnome-software (Ubuntu):
importance: Low → High
importance: High → Medium
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