Ubuntu
gnome-software package

Installation of missing plugins/codecs fails or is gstreamer1.0-packagekit what's needed?

Bug #1712979 reported by Doug McMahon
26
This bug affects 4 people
Affects Status Importance Assigned to Milestone
GNOME Software
Unknown
High
gnome-software (Ubuntu)
Confirmed
High
Unassigned
totem (Ubuntu)
Invalid
High
Unassigned
ubuntu-meta (Ubuntu)
Fix Released
Undecided
Unassigned

Bug Description

Test case:
Fresh install
Try to play any file requiring one or more gst plugins

What happens:
pop up informs plugin(s) missing, offers to 'find in software'
Clicking on that option fails

Ex.
totem /home/doug/Videos/bbb_sunflower_1080p_30fps_normal.mp4
** Message: Missing plugin: gstreamer|1.0|totem|MPEG-1 Layer 3 (MP3) decoder|decoder-audio/mpeg, mpegversion=(int)1, mpegaudioversion=(int)1, layer=(int)3 (MPEG-1 Layer 3 (MP3) decoder)
** Message: Missing plugin: gstreamer|1.0|totem|AC-3 (ATSC A/52) decoder|decoder-audio/x-ac3 (AC-3 (ATSC A/52) decoder)
** Message: Missing plugin: gstreamer|1.0|totem|H.264 (High Profile) decoder|decoder-video/x-h264, level=(string)4.1, profile=(string)high (H.264 (High Profile) decoder)
** Message: Automatic missing codec installation not supported (helper script missing)

ProblemType: Bug
DistroRelease: Ubuntu 17.10
Package: totem 3.25.90.1-0ubuntu2
ProcVersionSignature: Ubuntu 4.12.0-11.12-generic 4.12.5
Uname: Linux 4.12.0-11-generic x86_64
NonfreeKernelModules: nvidia_uvm nvidia_drm nvidia_modeset nvidia
ApportVersion: 2.20.6-0ubuntu7
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Fri Aug 25 01:51:47 2017
InstallationDate: Installed on 2017-08-20 (4 days ago)
InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Alpha amd64 (20170818)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: totem
UpgradeStatus: No upgrade log present (probably fresh install)

See original description
Revision history for this message
Doug McMahon (mc3man) wrote :
Doug McMahon (mc3man)
description: updated
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in totem (Ubuntu):
status: New → Confirmed
Revision history for this message
ventrical (dale-f-beaudoin) wrote :

"find software" does nothing.

https://ubuntuforums.org/showthread.php?t=2368918&p=13679740#post13679740

Revision history for this message
Sebastien Bacher (seb128) wrote :

Thank you for your bug report, indeed I can confirm that, the issue is in gnome-software, command line line which has the same issue
$ gstreamer-codec-install "gstreamer|1.0|rhythmbox|Apple Lossless Audio (ALAC) encoder|encoder-audio/x-alac"

Changed in totem (Ubuntu):
importance: Undecided → High
status: Confirmed → Invalid
Changed in gnome-software (Ubuntu):
importance: Undecided → High
summary: - Installation of missing plugins fails
+ Installation of missing plugins/codecs fails
Changed in gnome-software (Ubuntu):
status: New → Confirmed
Revision history for this message
Sebastien Bacher (seb128) wrote : Re: Installation of missing plugins/codecs fails

it seems to work for mp3 so it's not all codecs missing

Bug Watch Updater (bug-watch-updater)
Changed in gnome-software:
importance: Unknown → High
status: Unknown → Confirmed
Doug McMahon (mc3man)
summary: - Installation of missing plugins/codecs fails
+ Installation of missing plugins/codecs fails or Why isn't
+ gstreamer1.0-packagekit on default image?
Doug McMahon (mc3man)
summary: - Installation of missing plugins/codecs fails or Why isn't
- gstreamer1.0-packagekit on default image?
+ Installation of missing plugins/codecs fails or is
+ gstreamer1.0-packagekit what's needed?
Revision history for this message
Doug McMahon (mc3man) wrote :

That bug seems old & ignored.
What works here is to install gstreamer1.0-packagekit, then -

$ totem '/home/doug/Videos/amostviolentyear-clip1_h1080p.mov'
** Message: Missing plugin: gstreamer|1.0|totem|MPEG-4 AAC decoder|decoder-audio/mpeg, mpegversion=(int)4, level=(string)2, base-profile=(string)lc, profile=(string)lc (MPEG-4 AAC decoder)
** Message: Missing plugin: gstreamer|1.0|totem|H.264 (Main Profile) decoder|decoder-video/x-h264, level=(string)4, profile=(string)main, colorimetry=(string)bt709 (H.264 (Main Profile) decoder)
** Message: PackageKit: xid = 46137359
** Message: PackageKit: desktop_id = org.gnome.Totem.desktop
** Message: PackageKit: Codec nice name: MPEG-4 AAC decoder
** Message: PackageKit: ignoring field named level
** Message: PackageKit: ignoring field named base-profile
** Message: PackageKit: ignoring field named profile
** Message: PackageKit: field is: mpegversion, type: gint
** Message: PackageKit: structure: gstreamer1(decoder-audio/mpeg)(mpegversion=4)()(64bit)
** Message: PackageKit: Codec nice name: H.264 (Main Profile) decoder
** Message: PackageKit: ignoring field named level
** Message: PackageKit: ignoring field named profile
** Message: PackageKit: ignoring field named colorimetry
** Message: PackageKit: structure: gstreamer1(decoder-video/x-h264)()(64bit)
** Message: Missing plugins installed. Updating plugin registry ...

In this case picking the libav plugin allows subsequent playback of that file.

When gnome software opens there is a warning -
"Sorry, something went wrong
You need app-install-data package to be able to look for applications that can handle this kind of file"
That seem irrelevant..

Is there some script in this gst package that is missing from gnome-software install?

Revision history for this message
Iain Lane (laney) wrote :

I think this issue was that we missed the gstreamer1.0-packagekit in the base install. I'm fixing that, then let's see.

Changed in gnome-software (Ubuntu):
status: Confirmed → Invalid
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in ubuntu-meta (Ubuntu):
status: New → Confirmed
Revision history for this message
Launchpad Janitor (janitor) wrote :

This bug was fixed in the package ubuntu-meta - 1.399

---------------
ubuntu-meta (1.399) artful; urgency=medium

  * Refreshed dependencies
  * Added gstreamer1.0-packagekit to desktop (LP: #1712979)

 -- Iain Lane <email address hidden> Mon, 04 Sep 2017 18:46:17 +0100

Changed in ubuntu-meta (Ubuntu):
status: Confirmed → Fix Released
Revision history for this message
corrado venturini (corradoventu) wrote :

Still having the problem. see screenshot.
corrado@corrado-HP-p3-aa:~$ uname -a
Linux corrado-HP-p3-aa 4.12.0-13-generic #14-Ubuntu SMP Sat Sep 2 15:52:55 UTC 2017 x86_64 x86_64 x86_64 GNU/Linux
corrado@corrado-HP-p3-aa:~$

Revision history for this message
Amr Ibrahim (amribrahim1987) wrote :

I filed a new bug #1719077.

Changed in gnome-software (Ubuntu):
status: Invalid → Confirmed
Bug Watch Updater (bug-watch-updater)
Changed in gnome-software:
status: Confirmed → Unknown
To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Duplicates of this bug

Subscribing...

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.