Ubuntu
gnome-software package

Doesn't show appropriate error message when failed to download packages

Bug #1694097 reported by Humphrey van Polanen Petel
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
gnome-software (Ubuntu)
Triaged
Low
Unassigned

Bug Description

Using Ubuntu Software, I select OpenShot Video Editor and click <install>.
Nothing happens.
I click <install> again and the orange progress bar starts and grows to approx 5 mm.
Nothing further happens.
After a reboot (for another reason) OpenShot is not installed.

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: gnome-software 3.20.1+git20170208.0.a34b091-0ubuntu1~xenial1
ProcVersionSignature: Ubuntu 4.4.0-78.99-generic 4.4.62
Uname: Linux 4.4.0-78-generic x86_64
NonfreeKernelModules: nvidia_uvm nvidia_drm nvidia_modeset nvidia
ApportVersion: 2.20.1-0ubuntu2.6
Architecture: amd64
CurrentDesktop: Unity
Date: Sun May 28 14:13:13 2017
ExecutablePath: /usr/bin/gnome-software
InstallationDate: Installed on 2015-09-08 (628 days ago)
InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1)
SourcePackage: gnome-software
UpgradeStatus: Upgraded to xenial on 2016-08-05 (296 days ago)

Revision history for this message
Humphrey van Polanen Petel (hpvpp) wrote :
Revision history for this message
Humphrey van Polanen Petel (hpvpp) wrote :
Download full text (4.3 KiB)

~$ sudo apt-get install openshot

gives the following result:

Err:1 http://au.archive.ubuntu.com/ubuntu xenial/universe amd64 libgavl1 amd64 1.4.0-4
  403 Forbidden [IP: 202.158.214.106 80]
Err:2 http://au.archive.ubuntu.com/ubuntu xenial/universe amd64 frei0r-plugins amd64 1.4-3build1
  403 Forbidden [IP: 202.158.214.106 80]
Err:3 http://au.archive.ubuntu.com/ubuntu xenial/universe amd64 gtk2-engines-pixbuf amd64 2.24.30-1ubuntu1
  403 Forbidden [IP: 202.158.214.106 80]
Err:4 http://au.archive.ubuntu.com/ubuntu xenial/universe amd64 libmovit4 amd64 1.3.1-1
  403 Forbidden [IP: 202.158.214.106 80]
Err:5 http://au.archive.ubuntu.com/ubuntu xenial/universe amd64 libmlt6 amd64 6.0.0-2
  403 Forbidden [IP: 202.158.214.106 80]
Err:6 http://au.archive.ubuntu.com/ubuntu xenial/universe amd64 libmlt++3 amd64 6.0.0-2
  403 Forbidden [IP: 202.158.214.106 80]
Ign:7 http://au.archive.ubuntu.com/ubuntu xenial/universe i386 libmlt-data all 6.0.0-2
Err:8 http://au.archive.ubuntu.com/ubuntu xenial/universe amd64 libsox-fmt-alsa amd64 14.4.1-5
  403 Forbidden [IP: 202.158.214.106 80]
Err:9 http://au.archive.ubuntu.com/ubuntu xenial/universe amd64 libsox-fmt-base amd64 14.4.1-5
  403 Forbidden [IP: 202.158.214.106 80]
Err:10 http://au.archive.ubuntu.com/ubuntu xenial/universe amd64 melt amd64 6.0.0-2
  403 Forbidden [IP: 202.158.214.106 80]
Err:11 http://au.archive.ubuntu.com/ubuntu xenial/universe amd64 python-mlt amd64 6.0.0-2
  403 Forbidden [IP: 202.158.214.106 80]
Err:12 http://au.archive.ubuntu.com/ubuntu xenial/universe amd64 python-pygoocanvas amd64 0.14.1-1.1ubuntu1
  403 Forbidden [IP: 202.158.214.106 80]
Ign:13 http://au.archive.ubuntu.com/ubuntu xenial/universe i386 openshot all 1.4.3-1.2
Ign:14 http://au.archive.ubuntu.com/ubuntu xenial/universe i386 openshot-doc all 1.4.3-1.2
Err:7 http://au.archive.ubuntu.com/ubuntu xenial/universe i386 libmlt-data all 6.0.0-2
  403 Forbidden [IP: 202.158.214.106 80]
Err:13 http://au.archive.ubuntu.com/ubuntu xenial/universe i386 openshot all 1.4.3-1.2
  403 Forbidden [IP: 202.158.214.106 80]
Err:14 http://au.archive.ubuntu.com/ubuntu xenial/universe i386 openshot-doc all 1.4.3-1.2
  403 Forbidden [IP: 202.158.214.106 80]
E: Failed to fetch http://au.archive.ubuntu.com/ubuntu/pool/universe/g/gavl/libgavl1_1.4.0-4_amd64.deb 403 Forbidden [IP: 202.158.214.106 80]

E: Failed to fetch http://au.archive.ubuntu.com/ubuntu/pool/universe/f/frei0r/frei0r-plugins_1.4-3build1_amd64.deb 403 Forbidden [IP: 202.158.214.106 80]

E: Failed to fetch http://au.archive.ubuntu.com/ubuntu/pool/universe/g/gtk+2.0/gtk2-engines-pixbuf_2.24.30-1ubuntu1_amd64.deb 403 Forbidden [IP: 202.158.214.106 80]

E: Failed to fetch http://au.archive.ubuntu.com/ubuntu/pool/universe/m/movit/libmovit4_1.3.1-1_amd64.deb 403 Forbidden [IP: 202.158.214.106 80]

E: Failed to fetch http://au.archive.ubuntu.com/ubuntu/pool/universe/m/mlt/libmlt6_6.0.0-2_amd64.deb 403 Forbidden [IP: 202.158.214.106 80]

E: Failed to fetch http://au.archive.ubuntu.com/ubuntu/pool/universe/m/mlt/libmlt++3_6.0.0-2_amd64.deb 403 Forbidden [IP: 202.158.214.106 80]

E: Failed to fetch http://au.archive.ubuntu.com/ubuntu/pool/universe/m/mlt/libmlt-data_6....

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Revision history for this message
Humphrey van Polanen Petel (hpvpp) wrote :

For what it is worth, Ubuntu Software shows two available update which will not complete -- see attached screenshot

Revision history for this message
Humphrey van Polanen Petel (hpvpp) wrote :
Revision history for this message
Mickel (mickelmusman) wrote :

Hello, I think this is a problem with the Australian mirror that we are using (202.158.214.106) - I just ran into this and fixed it by using a VPN to the US.

Revision history for this message
Humphrey van Polanen Petel (hpvpp) wrote :

On the Software and Updates panel I tried other option for Download From, but all give the same result.

Revision history for this message
Humphrey van Polanen Petel (hpvpp) wrote :

even Main Server fails

Revision history for this message
Robert Ancell (robert-ancell) wrote :

The issue seems to be your connection to your archive, but GNOME Software should show an appropriate error message.

Changed in gnome-software (Ubuntu):
importance: Undecided → Low
status: New → Triaged
summary: - openshot will not install
+ Doesn't show appropriate error message when failed to download packages
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