Ubuntu
gnome-software package

installing updates fail for packages with conffiles questions

Bug #1575351 reported by Jerry Earley
48
This bug affects 9 people
Affects Status Importance Assigned to Milestone
Ubuntu GNOME
New
Undecided
Unassigned
Xenial
New
Undecided
Unassigned
gnome-software (Ubuntu)
Triaged
High
Unassigned

Bug Description

It tells me I have OS updates to install. When I hit the install button it just refreshes as if I have done nothing. It tells me the updates are needed for a few things including security. I am using Ubuntu Studio. If that helps at all.

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: gnome-software 3.20.1+git20160420.1.ca63436.ubuntu-xenial-0ubuntu2
ProcVersionSignature: Ubuntu 4.4.0-21.37-lowlatency 4.4.6
Uname: Linux 4.4.0-21-lowlatency x86_64
NonfreeKernelModules: nvidia
ApportVersion: 2.20.1-0ubuntu2
Architecture: amd64
CurrentDesktop: XFCE
Date: Tue Apr 26 15:06:13 2016
InstallationDate: Installed on 2016-04-26 (0 days ago)
InstallationMedia: It
SourcePackage: gnome-software
UpgradeStatus: Upgraded to xenial on 2016-04-26 (0 days ago)

Revision history for this message
Jerry Earley (earley-jr) wrote :
Revision history for this message
Seth Arnold (seth-arnold) wrote : Bug is not a security issue

Thanks for taking the time to report this bug and helping to make Ubuntu better. We appreciate the difficulties you are facing, but this appears to be a "regular" (non-security) bug. I have unmarked it as a security issue since this bug does not show evidence of allowing attackers to cross privilege boundaries nor directly cause loss of data/privacy. Please feel free to report any other bugs you may find.

information type: Private Security → Public
Revision history for this message
Sebastien Bacher (seb128) wrote : Re: tell me I have OS updates and will not install said updates.

Thank you for your bug report. Do you get any error if you start it from the command line? Does installation software work as it should?

Changed in gnome-software (Ubuntu):
importance: Undecided → High
status: New → Incomplete
Revision history for this message
Jerry Earley (earley-jr) wrote : Re: [Bug 1575351] Re: tell me I have OS updates and will not install said updates.
Download full text (7.8 KiB)

This is what I get when I run gnome-software through terminal. Opens
fine but I press the install button for the update and this is the
terminal activity as follows.

dad@TheBeast:~$ gnome-software

(gnome-software:5171): Gs-WARNING **: failed to open plugin
/usr/lib/gs-plugins-9/libgs_plugin_xdg_app_reviews.so:
/usr/lib/gs-plugins-9/libgs_plugin_xdg_app_reviews.so: cannot open
shared object file: No such file or directory

(gnome-software:5171): Gs-WARNING **: Failed to create permission
org.freedesktop.packagekit.trigger-offline-update:
GDBus.Error:org.freedesktop.PolicyKit1.Error.Failed: Action
org.freedesktop.packagekit.trigger-offline-update is not registered

(gnome-software:5171): Gs-WARNING **: Failed to create permission
org.freedesktop.packagekit.trigger-offline-update:
GDBus.Error:org.freedesktop.PolicyKit1.Error.Failed: Action
org.freedesktop.packagekit.trigger-offline-update is not registered

(gnome-software:5171): Gs-WARNING **: Failed to create permission
org.freedesktop.packagekit.trigger-offline-update:
GDBus.Error:org.freedesktop.PolicyKit1.Error.Failed: Action
org.freedesktop.packagekit.trigger-offline-update is not registered

(gnome-software:5171): Gs-WARNING **: Failed to create permission
org.freedesktop.packagekit.trigger-offline-update:
GDBus.Error:org.freedesktop.PolicyKit1.Error.Failed: Action
org.freedesktop.packagekit.trigger-offline-update is not registered

(gnome-software:5171): Gs-WARNING **: Failed to create permission
org.freedesktop.packagekit.trigger-offline-update:
GDBus.Error:org.freedesktop.PolicyKit1.Error.Failed: Action
org.freedesktop.packagekit.trigger-offline-update is not registered

(gnome-software:5171): Gs-WARNING **: Failed to create permission
org.freedesktop.packagekit.trigger-offline-update:
GDBus.Error:org.freedesktop.PolicyKit1.Error.Failed: Action
org.freedesktop.packagekit.trigger-offline-update is not registered

(gnome-software:5171): GsPlugin-WARNING **: failed to load stock icon
hexter: Icon 'hexter' not present in theme (null)

(gnome-software:5171): GsPlugin-WARNING **: failed to load stock icon
applications-mail: Icon 'applications-mail' not present in theme (null)

(gnome-software:5171): GsPlugin-WARNING **: failed to load stock icon
applications-chat: Icon 'applications-chat' not present in theme (null)

(gnome-software:5171): GsPlugin-WARNING **: failed to load stock icon
qjadeo: Icon 'qjadeo' not present in theme (null)

(gnome-software:5171): Gs-WARNING **: Failed to create permission
org.freedesktop.packagekit.trigger-offline-update:
GDBus.Error:org.freedesktop.PolicyKit1.Error.Failed: Action
org.freedesktop.packagekit.trigger-offline-update is not registered

(gnome-software:5171): Gs-WARNING **: Failed to create permission
org.freedesktop.packagekit.trigger-offline-update:
GDBus.Error:org.freedesktop.PolicyKit1.Error.Failed: Action
org.freedesktop.packagekit.trigger-offline-update is not registered

(gnome-software:5171): Gs-WARNING **: scribus.desktop changing
management plugin apt->PackageKit

(gnome-software:5171): GsPlugin-WARNING **: failed to load stock icon
qjadeo: Icon 'qjadeo' not present in theme (null)

(gnome-software:5171):...

Read more...

Revision history for this message
Shawn Matthiessen (shawnbon206) wrote : Re: tell me I have OS updates and will not install said updates.

I believe this is caused by the lack of a "Y/I/N/O/D/Z" prompt when the package manager is trying to upgrade a config file which has been "created by you or by a script". I had this happen when I first installed Ubuntu Gnome 16.04 from scratch, I selected automatic login and so the installer edited my /etc/gdm/custom.conf to reflect that. On first boot, gnome-software showed I had updates, but it hung indefinitely after I told it to get them. I rebooted and reinstalled and answered all the installer questions exactly the same, but this time on first boot I did a dist-upgrade from the terminal (and avoided gnome-software) and I got a Y/I/N/O/D/Z prompt for a /etc/gdm/custom.conf.

Steps to reproduce:
1. Install Ubuntu Gnome 16.04 or any Ubuntu variant which comes with gdm3 3.18.3-0ubuntu1.
2. Enable automatic login (or hand edit /etc/gdm/custom.conf)
3. With gnome-software, attempt to accept software updates involving gdm3 3.18.3-0ubuntu2

Gnome-software will just sit there.

Revision history for this message
Shawn Matthiessen (shawnbon206) wrote :

this is the update it gets stuck on for me

Revision history for this message
Shawn Matthiessen (shawnbon206) wrote :

this is the same update shown from a terminal.

Tim Lunn (darkxst)
Changed in gnome-software (Ubuntu):
status: Incomplete → Triaged
Revision history for this message
Bruce Pieterse (octoquad) wrote :

I just want to add that it also does not know how to handle held packages. I currently have the MongoDB PPA added to my system and explicitly held the 3.0.10 packages for the M102 course I just completed.

This is normally done with:

sudo apt-get update
sudo apt-get install -y mongodb-org=3.0.10 mongodb-org-server=3.0.10 mongodb-org-shell=3.0.10 mongodb-org-mongos=3.0.10 mongodb-org-tools=3.0.10

echo "mongodb-org hold" | sudo dpkg --set-selections
echo "mongodb-org-server hold" | sudo dpkg --set-selections
echo "mongodb-org-shell hold" | sudo dpkg --set-selections
echo "mongodb-org-mongos hold" | sudo dpkg --set-selections
echo "mongodb-org-tools hold" | sudo dpkg --set-selections

sudo apt-get upgrade
Reading package lists... Done
Building dependency tree
Reading state information... Done
Calculating upgrade... Done
The following packages have been kept back:
  mongodb-org mongodb-org-mongos mongodb-org-server mongodb-org-shell mongodb-org-tools
0 upgraded, 0 newly installed, 0 to remove and 5 not upgraded.

If a package is held, it shouldn't really be counted as 1 update in gnome-software and possibly skipped. At the moment, it tries to update the packages, reloads then just shows them again as an update.

Sebastien Bacher (seb128)
summary: - tell me I have OS updates and will not install said updates.
+ installing updates fail for packages with conffiles questions
Revision history for this message
Jonathan H (jhadida) wrote :

Similar bug posted on http://askubuntu.com/q/855522/135465.

Here is the error I get trying to open ubuntu-software (which points to gnome-software):

$ ubuntu-software

(ubuntu-software:6610): Gs-WARNING **: Failed to create permission org.freedesktop.packagekit.trigger-offline-update: GDBus.Error:org.freedesktop.PolicyKit1.Error.Failed: Action org.freedesktop.packagekit.trigger-offline-update is not registered

(ubuntu-software:6610): Gs-WARNING **: Failed to create permission org.freedesktop.packagekit.trigger-offline-update: GDBus.Error:org.freedesktop.PolicyKit1.Error.Failed: Action org.freedesktop.packagekit.trigger-offline-update is not registered

(ubuntu-software:6610): Gs-WARNING **: Failed to create permission org.freedesktop.packagekit.trigger-offline-update: GDBus.Error:org.freedesktop.PolicyKit1.Error.Failed: Action org.freedesktop.packagekit.trigger-offline-update is not registered

(ubuntu-software:6610): Gs-WARNING **: Failed to create permission org.freedesktop.packagekit.trigger-offline-update: GDBus.Error:org.freedesktop.PolicyKit1.Error.Failed: Action org.freedesktop.packagekit.trigger-offline-update is not registered

(ubuntu-software:6610): Gs-WARNING **: Failed to create permission org.freedesktop.packagekit.trigger-offline-update: GDBus.Error:org.freedesktop.PolicyKit1.Error.Failed: Action org.freedesktop.packagekit.trigger-offline-update is not registered

(ubuntu-software:6610): GLib-CRITICAL **: g_dir_read_name: assertion 'dir != NULL' failed

(ubuntu-software:6610): Gtk-WARNING **: Error loading image 'file:///usr/share/gnome-software/featured-inkscape.png': Error opening file: Too many open files

(ubuntu-software:6610): GLib-ERROR **: Creating pipes for GWakeup: Too many open files

Trace/breakpoint trap (core dumped)

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