Ubuntu
gnome-shell package

gnome shell crash after sleep mode

Bug #2036310 reported by Aife Lino

This bug report was marked for expiration 341 days ago. (find out why)

8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
gnome-shell (Ubuntu)
Incomplete
Undecided
Unassigned

Bug Description

Gnome crashed after sleep mode, the dock disappears and nothing works

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: gnome-shell 42.9-0ubuntu2
ProcVersionSignature: Ubuntu 6.2.0-32.32~22.04.1-generic 6.2.16
Uname: Linux 6.2.0-32-generic x86_64
ApportVersion: 2.20.11-0ubuntu82.5
Architecture: amd64
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Sat Sep 16 14:46:26 2023
DisplayManager: gdm3
InstallationDate: Installed on 2023-09-15 (0 days ago)
InstallationMedia: Ubuntu 22.04.1 LTS "Jammy Jellyfish" - Release amd64 (20220809.1)
RelatedPackageVersions: mutter-common 42.9-0ubuntu4
SourcePackage: gnome-shell
UpgradeStatus: No upgrade log present (probably fresh install)

Revision history for this message
Aife Lino (aifelino) wrote :
Revision history for this message
Marc Deslauriers (mdeslaur) wrote : Bug is not a security issue

Thanks for taking the time to report this bug and helping to make Ubuntu better. We appreciate the difficulties you are facing, but this appears to be a "regular" (non-security) bug. I have unmarked it as a security issue since this bug does not show evidence of allowing attackers to cross privilege boundaries nor directly cause loss of data/privacy. Please feel free to report any other bugs you may find.

information type: Private Security → Public
Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. It sounds like some part of the system has crashed. To help us find the cause of the crash please follow these steps:

1. Run these commands:
    journalctl -b0 > journal.txt
    journalctl -b-1 > prevjournal.txt
and attach the resulting text files here.

2. Look in /var/crash for crash files and if found run:
    ubuntu-bug YOURFILE.crash
Then tell us the ID of the newly-created bug.

3. If step 2 failed then look at https://errors.ubuntu.com/user/ID where ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine. Do you find any links to recent problems on that page? If so then please send the links to us.

Please take care to avoid attaching .crash files to bugs as we are unable to process them as file attachments. It would also be a security risk for yourself.

Changed in gnome-shell (Ubuntu):
status: New → Incomplete
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