Ubuntu
gnome-shell package

Upon clicking Thunderbird e-mail notifications, the e-mail doesn't open until clicking on a second notification

Bug #2023400 reported by Célian Godefroid on 2023-06-09

This bug affects 4 people

	Status	Importance	Assigned to
Mozilla Thunderbird	Unknown	Unknown	mozilla-bugs #1745714
gnome-shell (Ubuntu)	Confirmed	Undecided	Unassigned
thunderbird (Ubuntu)	Confirmed	Undecided	Unassigned

Bug Description

When I receive an e-mail, a notification appears. I click it in order for Thunderbird to open on the correct e-mail. But Thunderbird doesn't open right away, a new notification "'Thunderbird' is ready" appears, which I have to click in order for Thunderbird to open correctly.

Related : https://bugzilla.mozilla.org/show_bug.cgi?id=1745714

ProblemType: Bug
DistroRelease: Ubuntu 23.04
Package: xorg 1:7.7+23ubuntu2
ProcVersionSignature: Ubuntu 6.2.0-20.20-generic 6.2.6
Uname: Linux 6.2.0-20-generic x86_64
ApportVersion: 2.26.1-0ubuntu2
Architecture: amd64
BootLog: Error: [Errno 13] Permission non accordée: '/var/log/boot.log'
CasperMD5CheckResult: unknown
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Fri Jun 9 16:31:36 2023
DistUpgraded: 2023-04-21 10:53:49,032 DEBUG Running PostInstallScript: '/usr/lib/ubuntu-advantage/upgrade_lts_contract.py'
DistroCodename: lunar
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes
GraphicsCard:
Intel Corporation CometLake-H GT2 [UHD Graphics] [8086:9bc4] (rev 05) (prog-if 00 [VGA controller])
Subsystem: Dell CometLake-H GT2 [UHD Graphics] [1028:098f]
Subsystem: Dell TU117M [GeForce GTX 1650 Ti Mobile] [1028:098f]
InstallationDate: Installed on 2021-04-12 (787 days ago)
InstallationMedia: Ubuntu 20.04.2.0 LTS "Focal Fossa" - Release amd64 (20210209.1)
MachineType: Dell Inc. XPS 17 9700
ProcEnviron:
LANG=fr_FR.UTF-8
PATH=(custom, no user)
SHELL=/bin/bash
TERM=xterm-256color
XDG_RUNTIME_DIR=<set>
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-6.2.0-20-generic root=/dev/mapper/vgubuntu-root ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
UpgradeStatus: Upgraded to lunar on 2023-04-21 (49 days ago)
dmi.bios.date: 03/14/2023
dmi.bios.release: 1.24
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.24.0
dmi.board.name: 0PV91W
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.24.0:bd03/14/2023:br1.24:svnDellInc.:pnXPS179700:pvr:rvnDellInc.:rn0PV91W:rvrA00:cvnDellInc.:ct10:cvr:sku098F:
dmi.product.family: XPS
dmi.product.name: XPS 17 9700
dmi.product.sku: 098F
dmi.sys.vendor: Dell Inc.
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.114-1
version.libgl1-mesa-dri: libgl1-mesa-dri 23.0.2-1ubuntu1
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.xserver-xorg-core: xserver-xorg-core 2:21.1.7-1ubuntu3
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-3
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20210115-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.17-2build1

Tags:

Revision history for this message

In Mozilla Bugzilla #1745714, Célian Godefroid (celiangodefroid) wrote on 2021-12-13:

User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:95.0) Gecko/20100101 Firefox/95.0

Steps to reproduce:

Received an e-mail, saw the notification, clicked it to open the e-mail.

Actual results:

The window did not switch to Thunderbird, it only selected the e-mail within the Thunderbird window. I then had to manually switch to Thunderbird to read the e-mail.

Expected results:

The window should have switched to Thunderbird, with a focus on the e-mail I received and for which I clicked the notification.

Revision history for this message

In Mozilla Bugzilla #1745714, Andre Klapper (a9016009) wrote on 2021-12-13:

If Ubuntu's notifications are broken, have you reported this to Ubuntu?

Revision history for this message

In Mozilla Bugzilla #1745714, Célian Godefroid (celiangodefroid) wrote on 2021-12-13:

(In reply to Andre Klapper from comment #1)
> If Ubuntu's notifications are broken, have you reported this to Ubuntu?

Pretty sure some other notifications do work. I'm about to report it to Ubuntu aswell.

Revision history for this message

In Mozilla Bugzilla #1745714, Andre Klapper (a9016009) wrote on 2022-02-07:

Please provide a link yo your Ubuntu ticket.

Revision history for this message

Célian Godefroid (celiangodefroid) wrote on 2023-06-09:

CurrentDmesg.txt Edit (121.0 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (13.8 KiB, text/plain; charset="utf-8")
DpkgLog.txt Edit (300.2 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (28.7 KiB, text/plain; charset="utf-8")
Lspci-vt.txt Edit (2.2 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (501 bytes, text/plain; charset="utf-8")
Lsusb-t.txt Edit (793 bytes, text/plain; charset="utf-8")
Lsusb-v.txt Edit (50.5 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (18.2 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (1.5 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (13.9 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (12.4 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (366.8 KiB, text/plain; charset="utf-8")
XorgLog.txt Edit (48.2 KiB, text/plain; charset="utf-8")
XorgLogOld.txt Edit (48.5 KiB, text/plain; charset="utf-8")
Xrandr.txt Edit (5.4 KiB, text/plain; charset="utf-8")
acpidump.txt Edit (1.7 MiB, text/plain; charset="utf-8")
xdpyinfo.txt Edit (81.9 KiB, text/plain; charset="utf-8")

Revision history for this message

In Mozilla Bugzilla #1745714, Célian Godefroid (celiangodefroid) wrote on 2023-06-09:

It's been a while.

https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/2023400

Revision history for this message

In Mozilla Bugzilla #1745714, Andre Klapper (a9016009) wrote on 2023-06-09:

*** Bug 1837628 has been marked as a duplicate of this bug. ***

Daniel van Vugt (vanvugt) on 2023-06-12

affects:

xorg (Ubuntu) → gnome-shell (Ubuntu)

Revision history for this message

Launchpad Janitor (janitor) wrote on 2023-07-27:

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in gnome-shell (Ubuntu):
status:	New → Confirmed
Changed in thunderbird (Ubuntu):
status:	New → Confirmed

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Ubuntugnome-shell package

Upon clicking Thunderbird e-mail notifications, the e-mail doesn't open until clicking on a second notification

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Ubuntu
gnome-shell package