After upgrading from Ubuntu 22.10 to Ubuntu 23.04, I am unable to login to my session as I always get the "Oh no! Something has gone wrong." error message.
I have screen magnifier enabled, but disabling it using:
gsettings set org.gnome.desktop.a11y.applications screen-magnifier-enabled false
makes the issue disappear. I can reproduce the bug inside a virtual machine on Windows as well, with different hardware.
The only piece of log I can find and that might be linked to the issue is:
avril 29 11:21:19 arnold-ThinkStation-P620 systemd[6918]: Starting <email address hidden> - GNOME Shell on X11...
avril 29 11:21:19 arnold-ThinkStation-P620 dbus-daemon[6942]: [session uid=1000 pid=6942] Activating via systemd: service name='org.freedesktop.impl.portal.desktop.gtk' unit='xdg-desktop-portal-gtk.service' requested by ':1.52' (uid=1000 pid=7773 comm="/usr/libexec/xdg-desktop-portal" label="unconfined")
avril 29 11:21:19 arnold-ThinkStation-P620 systemd[6918]: Starting xdg-desktop-portal-gtk.service - Portal service (GTK/GNOME implementation)...
avril 29 11:21:19 arnold-ThinkStation-P620 at-spi-bus-launcher[7212]: dbus-daemon[7212]: Activating service name='org.a11y.atspi.Registry' requested by ':1.5' (uid=1000 pid=7862 comm="/usr/libexec/xdg-desktop-portal-gtk" label="unconfined")
avril 29 11:21:19 arnold-ThinkStation-P620 dbus-daemon[6942]: [session uid=1000 pid=6942] Activating service name='org.gnome.ScreenSaver' requested by ':1.55' (uid=1000 pid=7862 comm="/usr/libexec/xdg-desktop-portal-gtk" label="unconfined")
avril 29 11:21:19 arnold-ThinkStation-P620 at-spi-bus-launcher[7212]: dbus-daemon[7212]: Successfully activated service 'org.a11y.atspi.Registry'
avril 29 11:21:19 arnold-ThinkStation-P620 at-spi-bus-launcher[7869]: SpiRegistry daemon is running with well-known name - org.a11y.atspi.Registry
avril 29 11:21:19 arnold-ThinkStation-P620 gnome-shell[7863]: Running GNOME Shell (using mutter 44.0) as a X11 window and compositing manager
avril 29 11:21:19 arnold-ThinkStation-P620 dbus-daemon[6942]: [session uid=1000 pid=6942] Successfully activated service 'org.gnome.ScreenSaver'
avril 29 11:21:19 arnold-ThinkStation-P620 gnome-session[7361]: gnome-session-binary[7361]: WARNING: Could not retrieve current screensaver active state: GDBus.Error:org.freedesktop.DBus.Error.NoReply: Message recipient disconnected from message bus without replying
avril 29 11:21:19 arnold-ThinkStation-P620 gnome-session-binary[7361]: WARNING: Could not retrieve current screensaver active state: GDBus.Error:org.freedesktop.DBus.Error.NoReply: Message recipient disconnected from message bus without replying
avril 29 11:21:19 arnold-ThinkStation-P620 dbus-daemon[6942]: [session uid=1000 pid=6942] Successfully activated service 'org.freedesktop.impl.portal.desktop.gtk'
avril 29 11:21:19 arnold-ThinkStation-P620 systemd[6918]: Started xdg-desktop-portal-gtk.service - Portal service (GTK/GNOME implementation).
avril 29 11:21:19 arnold-ThinkStation-P620 dbus-daemon[6942]: [session uid=1000 pid=6942] Successfully activated service 'org.freedesktop.portal.Desktop'
avril 29 11:21:19 arnold-ThinkStation-P620 systemd[6918]: Started xdg-desktop-portal.service - Portal service.
avril 29 11:21:19 arnold-ThinkStation-P620 snapd-desktop-i[7769]: New theme: gtk=Yaru icon=Yaru cursor=(null), sound=Yaru
avril 29 11:21:19 arnold-ThinkStation-P620 snapd-desktop-i[7769]: All available theme snaps installed
avril 29 11:21:19 arnold-ThinkStation-P620 gnome-shell[7984]: libEGL warning: DRI2: failed to authenticate
avril 29 11:21:19 arnold-ThinkStation-P620 kernel: gnome-shell[7863]: segfault at 18 ip 00007f7af86b2004 sp 00007ffeb1dc3a18 error 4 in libmutter-12.so.0.0.0[7f7af864a000+13d000] likely on CPU 15 (core 15, socket 0)
avril 29 11:21:19 arnold-ThinkStation-P620 kernel: Code: 00 00 00 00 66 90 f3 0f 1e fa 48 63 05 79 67 16 00 48 8b 04 07 c3 f3 0f 1e fa 48 8b 87 40 01 00 00 c3 0f 1f 40 00 f3 0f 1e fa <48> 8b 47 18 c3 0f 1f 80 00 00 00 00 f3 0f 1e fa 48 8b 47 28 c3 0f
avril 29 11:21:20 arnold-ThinkStation-P620 systemd[6918]: <email address hidden>: Main process exited, code=dumped, status=11/SEGV
avril 29 11:21:20 arnold-ThinkStation-P620 systemd[6918]: <email address hidden>: Failed with result 'core-dump'.
avril 29 11:21:20 arnold-ThinkStation-P620 systemd[6918]: Failed to start <email address hidden> - GNOME Shell on X11.
avril 29 11:21:20 arnold-ThinkStation-P620 systemd[6918]: <email address hidden>: Scheduled restart job, restart counter is at 3.
avril 29 11:21:20 arnold-ThinkStation-P620 systemd[6918]: Stopped <email address hidden> - GNOME Shell on X11.
avril 29 11:21:20 arnold-ThinkStation-P620 systemd[6918]: <email address hidden>: Start request repeated too quickly.
avril 29 11:21:20 arnold-ThinkStation-P620 systemd[6918]: <email address hidden>: Failed with result 'core-dump'.
avril 29 11:21:20 arnold-ThinkStation-P620 systemd[6918]: Failed to start <email address hidden> - GNOME Shell on X11.
avril 29 11:21:20 arnold-ThinkStation-P620 systemd[6918]: <email address hidden>: Triggering OnFailure= dependencies.
avril 29 11:21:20 arnold-ThinkStation-P620 systemd[6918]: Reached target gnome-session-initialized.target - GNOME Session is initialized.
avril 29 11:21:20 arnold-ThinkStation-P620 systemd[6918]: Reached target gnome-session-x11-services.target - GNOME session X11 services.
avril 29 11:21:20 arnold-ThinkStation-P620 systemd[6918]: Reached target <email address hidden> - GNOME Session (session: ubuntu).
avril 29 11:21:20 arnold-ThinkStation-P620 systemd[6918]: Started gnome-session-failed.service - GNOME Session Failed lockdown screen (user).
So it seems like mutter crashes.
Thanks for looking into this.
Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https:/ /wiki.ubuntu. com/Bugs/ FindRightPackag e. You might also ask for help in the #ubuntu-bugs irc channel on Libera.chat.
To change the source package that this bug is filed about visit https:/ /bugs.launchpad .net/ubuntu/ +bug/2018155/ +editstatus and add the package name in the text box next to the word Package.
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