Ubuntu
gnome-shell package

System freeze on bulk rename

Bug #1928867 reported by Ajmal on 2021-05-18

6

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	gnome-shell (Ubuntu)	New	Low	Unassigned
	nautilus (Ubuntu)	New	Undecided	Unassigned

Bug Description

Ubuntu 20.04
Nautilus 1:3.36.3-0ubuntu1

Bug:
I have 8 files named as file-1.jpg, file-2.jpg, ... file-8.jpg
When I select them all and rename using template as 'file-[1, 2, 3]' in descending order, the system freezes. Perhaps because the files already exist with same name?

I was expecting the files to be renamed in descending series - file-1.jpg as file-8.jpg, file-2.jpg as file-7.jpg and so on..

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: nautilus 1:3.36.3-0ubuntu1
ProcVersionSignature: Ubuntu 5.8.0-53.60~20.04.1-generic 5.8.18
Uname: Linux 5.8.0-53-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.17
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Wed May 19 00:44:49 2021
GsettingsChanges:
b'org.gnome.nautilus.window-state' b'sidebar-width' b'161'
b'org.gnome.nautilus.window-state' b'initial-size' b'(891, 546)'
InstallationDate: Installed on 2020-04-24 (389 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
SourcePackage: nautilus
UpgradeStatus: No upgrade log present (probably fresh install)
usr_lib_nautilus:

Tags:

Revision history for this message

Ajmal (ajmal-alavi) wrote on 2021-05-18:

#1

Dependencies.txt Edit (11.3 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (1.1 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (286 bytes, text/plain; charset="utf-8")

Revision history for this message

Sebastien Bacher (seb128) wrote on 2021-05-26:

#2

Thank you for your bug report. Was it a one time issue or could you trigger it again with the same steps?

When you said 'system freeze' could you describe what was frozen exactly and how? Would the screen stop refreshing including clock not changing? Would mouse click not work?

Do you have the 'journalctl' log from that session?

Changed in nautilus (Ubuntu):
importance:	Undecided → Low
status:	New → Incomplete

Revision history for this message

Ajmal (ajmal-alavi) wrote on 2021-05-27:

#3

I was able to reproduce the bug again, this time with 4 blank text files.

As soon as I click rename button, nautilus freezes and stops responding but other applications continue to work. After a minute or so, other applications too freeze including the clock. Mouse pointer moves but not smoothly. Mouse clicks don't work, system fans are in full speed and HDD activity LED is on.

The only way to get system work again was hard reboot.

Revision history for this message

Sebastien Bacher (seb128) wrote on 2021-05-27:

#4

Could you do 'journalctl -b 1 > journal' (if that's the first restart after the issue otherwise adapt the number) and add the journal log to the bug?

Revision history for this message

Ajmal (ajmal-alavi) wrote on 2021-05-28:

#5

journalctl.log Edit (350.7 KiB, text/plain)

journalctl log from past one hour attached.

Revision history for this message

Ajmal (ajmal-alavi) wrote on 2021-05-28 (last edit on 2021-05-28):

#6

Screenshot from 2021-05-28 08-53-00.png Edit (70.0 KiB, image/png)

Screenshot just before reproducing the bug also attached.

Revision history for this message

Sebastien Bacher (seb128) wrote on 2021-05-28:

#7

Thanks, the journal doesn't really include details but it seems a shell issue

affects:	nautilus (Ubuntu) → gnome-shell (Ubuntu)
Changed in gnome-shell (Ubuntu):
status:	Incomplete → New

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