Ubuntu
gnome-shell package

windows and popups in gnome become unresponsive

Bug #1917066 reported by elatllat on 2021-02-26

This bug report is a duplicate of: Bug #1181666: gnome-shell randomly blocks mouse clicks from working in app windows. Edit Remove

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	gnome-shell (Ubuntu)	Incomplete	Undecided	Unassigned

Bug Description

windows and popups in gnome become unresponsive.
I can start and quit apps from the bar but can not interact with them (no action on x button or capslock on the keyboard)
I am forced to ssh in to run apport-cli gnome-session-quit

lsb_release -rd
Description: Ubuntu 20.04.2 LTS

uname -r
5.6.0-1047-oem

I'm not sure what pkgname is at fault but let me know if there is any info or testing I can do to narrow down the issue.

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: gnome-session (not installed)
ProcVersionSignature: Ubuntu 5.6.0-1047.51-oem 5.6.19
Uname: Linux 5.6.0-1047-oem x86_64
ApportVersion: 2.20.11-0ubuntu27.16
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Fri Feb 26 11:27:16 2021
ExecutablePath: /usr/lib/gdm3/gdm-wayland-session
InstallationDate: Installed on 2020-11-13 (105 days ago)
InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731)
ProcEnviron:
SHELL=/bin/bash
PATH=(custom, no user)
LANG=en_CA.UTF-8
LANGUAGE=en_CA:en
XDG_RUNTIME_DIR=<set>
SourcePackage: gnome-session
UpgradeStatus: No upgrade log present (probably fresh install)
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu27.16
Architecture: amd64
CasperMD5CheckResult: skip
DisplayManager: gdm3
DistroRelease: Ubuntu 20.04
InstallationDate: Installed on 2020-11-13 (110 days ago)
InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731)
Package: gnome-shell 3.36.4-1ubuntu1~20.04.2
PackageArchitecture: amd64
ProcVersionSignature: Ubuntu 5.6.0-1048.52-oem 5.6.19
RelatedPackageVersions: mutter-common 3.36.7+git20201123-0.20.04.1
Tags: focal
Uname: Linux 5.6.0-1048-oem x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip libvirt lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True

See original description

Tags:

Revision history for this message

elatllat (elatllat) wrote on 2021-02-26:

ProcCpuinfoMinimal.txt Edit (1.7 KiB, text/plain; charset="utf-8")
ProcMaps.txt Edit (12.2 KiB, text/plain; charset="utf-8")
ProcStatus.txt Edit (1.3 KiB, text/plain; charset="utf-8")

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2021-03-03:

Thanks for the bug report. Since most bugs of this nature are caused by extensions, the first thing to do is to check for and uninstall/disable all non-Ubuntu extensions you have enabled. At a minimum:

1. Disable all extensions in the 'Extensions' app; and

2. Look in ~/.local/share/gnome-shell/ and if you find a directory called 'extensions' then delete it.

3. Reboot and tell us if the problem happens again.

4. If the problem does happen again then please run this command to collect more system info:

apport-collect 1917066

tags:	removed: apport-bug
affects:	gnome-session (Ubuntu) → gnome-shell (Ubuntu)
Changed in gnome-shell (Ubuntu):
status:	New → Incomplete

Revision history for this message

elatllat (elatllat) wrote on 2021-03-03:

Thanks for answering Daniel.

1. Only the default Ubuntu AppIndicators and Dock are enabled in the 'Extensions' app.

2. ~/.local/share/gnome-shell/extensions No such file or directory

3. Reboot and the problem happens again every few weeks or months

4. should I run "apport-collect 1917066" any time or only via ssh when the UI is broken?

Revision history for this message

elatllat (elatllat) wrote on 2021-03-03: Dependencies.txt

Dependencies.txt Edit (22.4 KiB, text/plain)

apport information

tags:	added: apport-collected
description:	updated

Revision history for this message

elatllat (elatllat) wrote on 2021-03-03: GsettingsChanges.txt

GsettingsChanges.txt Edit (1.6 KiB, text/plain)

apport information

Revision history for this message

elatllat (elatllat) wrote on 2021-03-03: ProcCpuinfoMinimal.txt

ProcCpuinfoMinimal.txt Edit (1.7 KiB, text/plain)

apport information

Revision history for this message

elatllat (elatllat) wrote on 2021-03-03: ProcEnviron.txt

ProcEnviron.txt Edit (115 bytes, text/plain)

apport information

Revision history for this message

elatllat (elatllat) wrote on 2021-03-03: ShellJournal.txt

ShellJournal.txt Edit (18.4 KiB, text/plain)

apport information

Revision history for this message

elatllat (elatllat) wrote on 2021-03-03:

Extra data was during another broken UI, and I have recently restarted due to a kernel update;

uname -r
5.6.0-1048-oem

uptime
11:28:47 up 1 day, 53 min, 2 users, load average: 0.67, 0.35, 0.18

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2021-03-04:

#10

Thank you for taking the time to report this bug and helping to make Ubuntu better. This particular bug has already been reported and is a duplicate of bug 1181666, so it is being marked as such. Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. Feel free to continue to report any other bugs you may find.