Ubuntu
gnome-shell package

Video playback is choppy [Haswell 1080p]

Bug #1877735 reported by Travis on 2020-05-09

This bug report is a duplicate of: Bug #784055: CPU usage increases dramatically (and visible stuttering) when running indicator-multiload. Edit Remove

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	gnome-shell (Ubuntu)	Incomplete	Undecided	Unassigned
	mutter (Ubuntu)	Incomplete	Undecided	Unassigned

Bug Description

After upgrade from 19.10 to 20.04 video playback is choppy

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: xorg 1:7.7+19ubuntu14
ProcVersionSignature: Ubuntu 5.4.0-7626.30~1588169883~20.04~bbe668a~dev-generic 5.4.30
Uname: Linux 5.4.0-7626-generic x86_64
.tmp.unity_support_test.0:

ApportVersion: 2.20.11-0ubuntu27
Architecture: amd64
CasperMD5CheckResult: skip
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Sat May 9 06:43:40 2020
DistUpgraded: 2020-05-08 18:55:15,812 ERROR got error from PostInstallScript ./xorg_fix_proprietary.py (g-exec-error-quark: Failed to execute child process “./xorg_fix_proprietary.py” (No such file or directory) (8))
DistroCodename: focal
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes
GraphicsCard:
Intel Corporation Xeon E3-1200 v3/4th Gen Core Processor Integrated Graphics Controller [8086:0412] (rev 06) (prog-if 00 [VGA controller])
Subsystem: ASUSTeK Computer Inc. Xeon E3-1200 v3/4th Gen Core Processor Integrated Graphics Controller [1043:8534]
MachineType: System76, Inc. Wild Dog Performance
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-7626-generic root=UUID=6ce8ac8b-f6ef-47b4-9428-b35e00870dfa ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
UpgradeStatus: Upgraded to focal on 2020-05-08 (0 days ago)
dmi.bios.date: 01/20/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 0806
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: H87-PLUS
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev X.0x
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: System76, Inc.
dmi.chassis.version: wilp10
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0806:bd01/20/2014:svnSystem76,Inc.:pnWildDogPerformance:pvrwilp10:rvnASUSTeKCOMPUTERINC.:rnH87-PLUS:rvrRevX.0x:cvnSystem76,Inc.:ct3:cvrwilp10:
dmi.product.family: ASUS MB
dmi.product.name: Wild Dog Performance
dmi.product.sku: All
dmi.product.version: wilp10
dmi.sys.vendor: System76, Inc.
modified.conffile..etc.default.apport:
# set this to 0 to disable apport, or to 1 to enable it
# you can temporarily override this with
# sudo service apport start force_start=1
enabled=0
mtime.conffile..etc.default.apport: 2014-05-27T19:28:01.524954
version.compiz: compiz 1:0.9.14.1+20.04.20200211-0ubuntu1
version.libdrm2: libdrm2 2.4.101-2
version.libgl1-mesa-dri: libgl1-mesa-dri 20.0.4-2ubuntu1
version.libgl1-mesa-glx: libgl1-mesa-glx 20.0.4-2ubuntu1
version.xserver-xorg-core: xserver-xorg-core 2:1.20.8-2ubuntu2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.10.6-1
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20200226-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1
xserver.bootTime: Thu Nov 9 16:56:44 2017
xserver.configfile: default
xserver.errors:

xserver.logfile: /var/log/Xorg.0.log
xserver.version: 2:1.19.3-1ubuntu1.3
xserver.video_driver: modeset

Tags:

Revision history for this message

Travis (keenan-travis) wrote on 2020-05-09:

BootLog.txt Edit (901.1 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (87.4 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (23.1 KiB, text/plain; charset="utf-8")
DkmsStatus.txt Edit (633 bytes, text/plain; charset="utf-8")
DpkgLog.txt Edit (1.9 MiB, text/plain; charset="utf-8")
LightdmGreeterLogOld.txt Edit (6.7 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (12.2 KiB, text/plain; charset="utf-8")
Lspci-vt.txt Edit (1.2 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (471 bytes, text/plain; charset="utf-8")
Lsusb-t.txt Edit (739 bytes, text/plain; charset="utf-8")
Lsusb-v.txt Edit (70.4 KiB, text/plain; charset="utf-8")
MonitorsUser.xml.txt Edit (3.7 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (4.6 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (1.2 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (2.7 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (6.5 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (202.3 KiB, text/plain; charset="utf-8")
UnitySupportTest.txt Edit (621 bytes, text/plain; charset="utf-8")
XorgLog.txt Edit (56.6 KiB, text/plain; charset="utf-8")
XorgLogOld.txt Edit (63.1 KiB, text/plain; charset="utf-8")
Xrandr.txt Edit (10.6 KiB, text/plain; charset="utf-8")
xdpyinfo.txt Edit (23.3 KiB, text/plain; charset="utf-8")
xserver.devices.txt Edit (443 bytes, text/plain; charset="utf-8")
xserver.outputs.txt Edit (720 bytes, text/plain; charset="utf-8")

Ubuntu Foundations Team Bug Bot (crichton) on 2020-05-09

affects:

ubuntu → xorg (Ubuntu)

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2020-05-11:

1. Which apps are affected?

2. Fullscreen video only or windowed playback too?

3. Are you using fractional scaling?

4. If possible please attach a video of the problem using a phone.

affects:	xorg (Ubuntu) → ubuntu
Changed in ubuntu:
status:	New → Incomplete

Revision history for this message

Travis (keenan-travis) wrote on 2020-05-12:

Choppy video Edit (10.1 MiB, video/mp4)

Sorry I should have included some of that information.

Watching You-Tube in the browser (Chrome, Brave, Firefox) is the where I notice it most. However I have used VLC with local videos (from the hard-drive) and it also has the same problem.

It happens with full screen and windowed.

I am not using fractional scaling.

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2020-05-13:

Thanks. Choppy video in a windowed browser is probably either a browser bug or a compositor bug.

Please run 'top' in a Terminal window while it's happening so we can see if anything is using particularly high CPU during the problem.

affects:

ubuntu → mutter (Ubuntu)

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2020-05-13:

Please also try selecting 'Ubuntu on Wayland' from the login screen. Plenty of people including myself feel that is performing better at the moment.

summary:	- Video playback is choppy + Video playback is choppy [Haswell 1080p]
Changed in gnome-shell (Ubuntu):
status:	New → Incomplete

Revision history for this message

Travis (keenan-travis) wrote on 2020-05-13:

This is top running for a little more than 5 minutes while a video had been playing.

top - 09:39:50 up 4 days, 1:00, 1 user, load average: 0.74, 0.89, 0.84
Tasks: 282 total, 2 running, 280 sleeping, 0 stopped, 0 zombie
%Cpu(s): 20.5 us, 2.0 sy, 0.0 ni, 72.7 id, 1.1 wa, 0.0 hi, 3.7 si, 0.0 st
MiB Mem : 19894.7 total, 2133.6 free, 3532.8 used, 14228.3 buff/cache
MiB Swap: 4096.0 total, 3799.0 free, 297.0 used. 14242.4 avail Mem

This is top running for a little more than 5 minutes while a video had been playing.

top - 09:39:50 up 4 days,  1:00,  1 user,  load average: 0.74, 0.89, 0.84
Tasks: 282 total,   2 running, 280 sleeping,   0 stopped,   0 zombie
%Cpu(s): 20.5 us,  2.0 sy,  0.0 ni, 72.7 id,  1.1 wa,  0.0 hi,  3.7 si,  0.0 st
MiB Mem :  19894.7 total,   2133.6 free,   3532.8 used,  14228.3 buff/cache
MiB Swap:   4096.0 total,   3799.0 free,    297.0 used.  14242.4 avail Mem

PID USER      PR  NI    VIRT    RES    SHR S  %CPU  %MEM     TIME+ COMMAND                                                                 
   2925 keenanti  20   0 6491344   1.4g 154680 R  51.8   7.3   1416:49 gnome-shell                                                             
  54922 keenanti  20   0 5145876 392000 149640 S  23.3   1.9   4:39.67 brave                                                                   
   3572 keenanti  20   0  979420 333424 163968 S   9.0   1.6 657:55.80 brave                                                                   
   2700 keenanti  20   0  457728  19972  10312 S   3.3   0.1 106:43.25 Xorg                                                                    
   2620 keenanti  20   0 1941788  12244   9468 S   2.0   0.1  21:26.19 pulseaudio                                                              
   3086 keenanti  20   0  806552  24996  13516 S   1.3   0.1  73:35.05 indicator-multi                                                         
   3434 keenanti  20   0 2537540 479092 287396 S   1.3   2.4  89:10.10 brave                                                                   
   3687 keenanti  20   0 9394220 396764 106992 S   0.7   1.9  50:12.55 brave                                                                   
  55148 keenanti  20   0  959084  50208  37492 S   0.7   0.2   0:01.28 gnome-terminal-                                                         
   1709 root      20   0 2441408  52456  13684 S   0.3   0.3   5:53.60 Plex Media Serv                                                         
   2250 root      20   0  435488   2244   2244 S   0.3   0.0   0:10.21 Plex Tuner Serv                                                         
   3660 keenanti  20   0 4899272 105788  34376 S   0.3   0.5   3:49.28 brave                                                                   
  55169 keenanti  20   0   12196   4072   3360 R   0.3   0.0   0:00.81 top                                                                     
      1 root      20   0  169756  10068   5304 S   0.0   0.0   2:16.78 systemd

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2020-05-14:

Thanks. The high CPU of gnome-shell and the fact it's using 1.4GB of RAM sounds like you're using some extensions. Next please uninstall all gnome-shell extensions then reboot and retry.

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2020-05-14:

To check if any are still active you can run: gnome-shell-extension-prefs

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2020-05-14:

I should have said "please uninstall all non-Ubuntu gnome-shell extensions".

Revision history for this message

Travis (keenan-travis) wrote on 2020-05-14:

#10

Extentions_2020-0-14 14-03-21.png Edit (26.3 KiB, image/png)

I'm pretty certain that I don't have any extensions active. I'm attaching a picture of the extensions app.

Revision history for this message

Travis (keenan-travis) wrote on 2020-05-14:

#11

Extentioins_2_020-05-14 14-35-42.png Edit (22.4 KiB, image/png)

I have removed the System76 extension and the problem persists. I'm attaching an updated picture of my extensions.

Revision history for this message

Travis (keenan-travis) wrote on 2020-05-14:

#12

Found it!!!
A long time ago I installed an app called indicator-multiload that runs in the top right of the menu bar. I happened to turn it off and the video started running better. I have now uninstalled it and videos are playing normally again.

I'm not sure the process, but this bug can be closed!

Thank you so much for your help,
Travis Keenan

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2020-05-15:

#13

Thank you for taking the time to report this bug and helping to make Ubuntu better. This particular bug has already been reported and is a duplicate of bug 784055, so it is being marked as such. Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. Feel free to continue to report any other bugs you may find.

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Video playback is choppy [Haswell 1080p]

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gnome-shell package