Ubuntu
gnome-shell package

App grid is missing pages of icons

Bug #1827843 reported by gmagoon on 2019-05-06

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	gnome-shell (Ubuntu)	New	Medium	Unassigned

Bug Description

Hi
I am using Ubuntu 18.04. The App Menu Drawer doesn't show up always fully with all the icons. Sometimes one page shows up while the rest of the pages are empty. Not sure what caused this Thanks!

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: xorg 1:7.7+19ubuntu7.1
ProcVersionSignature: Ubuntu 4.15.0-48.51-generic 4.15.18
Uname: Linux 4.15.0-48-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.6
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Mon May 6 14:07:50 2019
DistUpgraded: Fresh install
DistroCodename: bionic
DistroVariant: ubuntu
ExtraDebuggingInterest: No
GraphicsCard:
Intel Corporation HD Graphics 5500 [8086:1616] (rev 09) (prog-if 00 [VGA controller])
Subsystem: Dell HD Graphics 5500 [1028:06b0]
InstallationDate: Installed on 2019-02-10 (85 days ago)
InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725)
MachineType: Dell Inc. Inspiron 3558
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-48-generic root=UUID=11c430c4-0277-4837-abc2-5daafb4e3cd5 ro quiet splash vt.handoff=1
SourcePackage: xorg
Symptom: display
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/27/2018
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A17
dmi.board.name: 0PNFDX
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA17:bd08/27/2018:svnDellInc.:pnInspiron3558:pvr:rvnDellInc.:rn0PNFDX:rvrA00:cvnDellInc.:ct9:cvr:
dmi.product.name: Inspiron 3558
dmi.sys.vendor: Dell Inc.
version.compiz: compiz 1:0.9.13.1+18.04.20180302-0ubuntu1
version.libdrm2: libdrm2 2.4.95-1~18.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri 18.2.8-0ubuntu0~18.04.2
version.libgl1-mesa-glx: libgl1-mesa-glx 18.2.8-0ubuntu0~18.04.2
version.xserver-xorg-core: xserver-xorg-core 2:1.19.6-1ubuntu4.2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:18.0.1-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20171229-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.15-2

Tags:

Revision history for this message

gmagoon (g-magoon) wrote on 2019-05-06:

CurrentDmesg.txt Edit (61.6 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (13.3 KiB, text/plain; charset="utf-8")
DpkgLog.txt Edit (145.0 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (10.5 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (607 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (4.6 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (1.1 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (109 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (3.0 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (7.9 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (193.2 KiB, text/plain; charset="utf-8")
XorgLog.txt Edit (45.9 KiB, text/plain; charset="utf-8")
XorgLogOld.txt Edit (51.6 KiB, text/plain; charset="utf-8")
Xrandr.txt Edit (21.7 KiB, text/plain; charset="utf-8")
xdpyinfo.txt Edit (21.5 KiB, text/plain; charset="utf-8")

Revision history for this message

gmagoon (g-magoon) wrote on 2019-05-06:

Screenshot from 2019-05-06 14-16-28.png Edit (659.4 KiB, image/png)

I am attaching screenshots of my app menu in Ubuntu 18.04. Screenshots of all three pages are attached.?field.comment=I am attaching screenshots of my app menu in Ubuntu 18.04. Screenshots of all three pages are attached.

In order: Page 1, Page 2, Page 3

Revision history for this message

gmagoon (g-magoon) wrote on 2019-05-06:

Screenshot from 2019-05-06 14-16-34.png Edit (460.1 KiB, image/png)

Page 2

Revision history for this message

gmagoon (g-magoon) wrote on 2019-05-06:

Screenshot from 2019-05-06 14-16-36.png Edit (459.2 KiB, image/png)

Page 3

Revision history for this message

gmagoon (g-magoon) wrote on 2019-05-06:

This happened on and off. After posting this bug, Page 1 and Page 2 of menu were ok but Page 3 was empty. Its inconsistent.

Daniel van Vugt (vanvugt) on 2019-05-06

affects:

xorg (Ubuntu) → gnome-shell (Ubuntu)

Revision history for this message

gmagoon (g-magoon) wrote on 2019-05-06:

Command: grep -Eh '"(uuid|url|version)"' ~/.local/share/gnome-shell/extensions/*/metadata.json

Output:

  "url": "https://gitorious.org/gs-extensions/blank-on-lid",
  "uuid": "<email address hidden>",
  "version": 6
  "url": "https://github.com/hedayaty/NetSpeed",
  "uuid": "<email address hidden>",
  "version": 29
  "url": "https://github.com/Davideddu/gnome-shell-extension-sublime-text-3",
  "uuid": "<email address hidden>",
  "version": 2

Revision history for this message

gmagoon (g-magoon) wrote on 2019-05-06:

I have noticed that the app pages disappear sometimes and when they do, the three dots on the right side are redrawn together once. Then after the app pages disappear.

Sebastien Bacher (seb128) on 2019-05-06

Changed in gnome-shell (Ubuntu):
importance:	Undecided → Low

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2019-05-07:

Please try uninstalling (or just renaming the directory of) the extensions mentioned in comment #6. Then reboot and retest

We find a large number of bugs are caused by extensions so we need to know if this bug still happens without any extensions installed.

Changed in gnome-shell (Ubuntu):
status:	New → Incomplete

Revision history for this message

gmagoon (g-magoon) wrote on 2019-05-26:

Ok will do

Revision history for this message

gmagoon (g-magoon) wrote on 2019-06-01:

#10

Looks like that was it. I removed all my extensions and I don't get that app display error anymore. I guess I will have to do without the net speed extension :(

Daniel van Vugt (vanvugt) on 2019-06-04

Changed in gnome-shell (Ubuntu):
status:	Incomplete → Invalid

Revision history for this message

gmagoon (g-magoon) wrote on 2019-06-04:

#11

I double checked. Here is a pasteboard of my extensions: https://pasteboard.co/IhOQnMQ.png
I removed all my extensions (except for ones installed by Ubuntu) and the problem still happens.

Revision history for this message

gmagoon (g-magoon) wrote on 2019-06-04:

#12

Please don't make it Invalid yet.

Daniel van Vugt (vanvugt) on 2019-06-04

Changed in gnome-shell (Ubuntu):
status:	Invalid → New

Sebastien Bacher (seb128) on 2019-06-04

Changed in gnome-shell (Ubuntu):
status:	New → Incomplete

Revision history for this message

gmagoon (g-magoon) wrote on 2019-06-04:

#13

Here are some screenshots to prove to you including the times, notice the time in the top of the screenshots:

All installed extensions as shown via Ubuntu Software Center: https://pasteboard.co/IhTlSYN.png
My app drawer showing missing page: https://pasteboard.co/IhTno8H.png

Hope that helps.

Daniel van Vugt (vanvugt) on 2019-06-05

summary:	- Ubuntu 18.04: App Menu Drawer doesn't show up fully always! + App grid is missing pages of icons
Changed in gnome-shell (Ubuntu):
status:	Incomplete → New
importance:	Low → Medium

Revision history for this message

gmagoon (g-magoon) wrote on 2019-06-23:

#14

Hi any idea what could be causing this problem?
The problem still persists by the way.. Thanks.

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App grid is missing pages of icons

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Ubuntu
gnome-shell package