Ubuntu
gnome-shell package

gnome-shell freezes for 25s when logout/shutdown (if USB camera is plugged in)

Bug #1725163 reported by Dario on 2017-10-20

This bug affects 3 people

Affects		Status	Importance	Assigned to	Milestone
	gnome-settings-daemon (Ubuntu)	Confirmed	Medium	Unassigned
	gnome-shell (Ubuntu)	Confirmed	Medium	Unassigned

Bug Description

Problem: When I click on logout/shutdown option in gnome-shell topbar menu DE freezes for 25sec before providing correct overlay (logout/shutdown window)

Gnome: 3.26
Ubuntu: 17.10
gnome-settings-daemon:
Installed: 3.26.1-0ubuntu5
Candidate: 3.26.1-0ubuntu5

part of log:
Oct 20 09:35:42 MegaHulk systemd[2225]: Started GNOME Terminal Server.
Oct 20 09:35:59 MegaHulk at-spi2-registr[11456]: Failed to send session response Timeout was reached
Oct 20 09:36:23 MegaHulk gsd-power[11521]: Failed to acquire idle monitor proxy: Timeout was reached
Oct 20 09:36:23 MegaHulk gsd-power[11521]: Failed to acquire idle monitor proxy: Timeout was reached
Oct 20 09:36:23 MegaHulk gnome-session[11389]: gnome-session-binary[11389]: WARNING: Client '/org/gnome/SessionManager/Client21' fail
Oct 20 09:36:23 MegaHulk gnome-session-binary[11389]: WARNING: Client '/org/gnome/SessionManager/Client21' failed to reply before tim
Oct 20 09:36:23 MegaHulk gnome-session-binary[11389]: WARNING: Client '/org/gnome/SessionManager/Client18' failed to reply before tim
Oct 20 09:36:23 MegaHulk gnome-session[11389]: gnome-session-binary[11389]: WARNING: Client '/org/gnome/SessionManager/Client18' fail
Oct 20 09:36:23 MegaHulk gnome-session[11389]: gnome-session-binary[11389]: WARNING: Client '/org/gnome/SessionManager/Client17' fail
Oct 20 09:36:23 MegaHulk gnome-session[11389]: gnome-session-binary[11389]: WARNING: Client '/org/gnome/SessionManager/Client16' fail
Oct 20 09:36:23 MegaHulk gnome-session-binary[11389]: WARNING: Client '/org/gnome/SessionManager/Client17' failed to reply before tim
Oct 20 09:36:23 MegaHulk gnome-session[11389]: gnome-session-binary[11389]: WARNING: Client '/org/gnome/SessionManager/Client15' fail
Oct 20 09:36:23 MegaHulk gnome-session[11389]: gnome-session-binary[11389]: WARNING: Client '/org/gnome/SessionManager/Client14' fail
Oct 20 09:36:23 MegaHulk gnome-session[11389]: gnome-session-binary[11389]: WARNING: Client '/org/gnome/SessionManager/Client13' fail
Oct 20 09:36:23 MegaHulk gnome-session[11389]: gnome-session-binary[11389]: WARNING: Client '/org/gnome/SessionManager/Client12' fail
Oct 20 09:36:23 MegaHulk gnome-session[11389]: gnome-session-binary[11389]: WARNING: Client '/org/gnome/SessionManager/Client11' fail
Oct 20 09:36:23 MegaHulk gnome-session[11389]: gnome-session-binary[11389]: WARNING: Client '/org/gnome/SessionManager/Client10' fail
Oct 20 09:36:23 MegaHulk gnome-session[11389]: gnome-session-binary[11389]: WARNING: Client '/org/gnome/SessionManager/Client24' fail
Oct 20 09:36:23 MegaHulk gnome-session-binary[11389]: WARNING: Client '/org/gnome/SessionManager/Client16' failed to reply before tim
Oct 20 09:36:23 MegaHulk gnome-session[11389]: gnome-session-binary[11389]: WARNING: Client '/org/gnome/SessionManager/Client22' fail
Oct 20 09:36:23 MegaHulk gnome-session[11389]: gnome-session-binary[11389]: WARNING: Client '/org/gnome/SessionManager/Client9' faile
Oct 20 09:36:23 MegaHulk gnome-session[11389]: gnome-session-binary[11389]: WARNING: Client '/org/gnome/SessionManager/Client8' faile
Oct 20 09:36:23 MegaHulk gnome-session[11389]: gnome-session-binary[11389]: WARNING: Client '/org/gnome/SessionManager/Client7' faile
Oct 20 09:36:23 MegaHulk gnome-session[11389]: gnome-session-binary[11389]: WARNING: Client '/org/gnome/SessionManager/Client6' faile
Oct 20 09:36:23 MegaHulk gnome-session[11389]: gnome-session-binary[11389]: WARNING: Client '/org/gnome/SessionManager/Client3' faile
Oct 20 09:36:23 MegaHulk gnome-session-binary[11389]: WARNING: Client '/org/gnome/SessionManager/Client15' failed to reply before tim
Oct 20 09:36:23 MegaHulk gnome-session-binary[11389]: WARNING: Client '/org/gnome/SessionManager/Client14' failed to reply before tim
Oct 20 09:36:23 MegaHulk gnome-session-binary[11389]: WARNING: Client '/org/gnome/SessionManager/Client13' failed to reply before tim
Oct 20 09:36:23 MegaHulk gnome-session-binary[11389]: WARNING: Client '/org/gnome/SessionManager/Client12' failed to reply before tim
Oct 20 09:36:23 MegaHulk gnome-session-binary[11389]: WARNING: Client '/org/gnome/SessionManager/Client11' failed to reply before tim
Oct 20 09:36:23 MegaHulk gnome-session-binary[11389]: WARNING: Client '/org/gnome/SessionManager/Client10' failed to reply before tim
Oct 20 09:36:23 MegaHulk gnome-session-binary[11389]: WARNING: Client '/org/gnome/SessionManager/Client24' failed to reply before tim
Oct 20 09:36:23 MegaHulk gnome-session-binary[11389]: WARNING: Client '/org/gnome/SessionManager/Client22' failed to reply before tim
Oct 20 09:36:23 MegaHulk gnome-session-binary[11389]: WARNING: Client '/org/gnome/SessionManager/Client9' failed to reply before time
Oct 20 09:36:23 MegaHulk gnome-session-binary[11389]: WARNING: Client '/org/gnome/SessionManager/Client8' failed to reply before time
Oct 20 09:36:23 MegaHulk gnome-session-binary[11389]: WARNING: Client '/org/gnome/SessionManager/Client7' failed to reply before time
Oct 20 09:36:23 MegaHulk gnome-session-binary[11389]: WARNING: Client '/org/gnome/SessionManager/Client6' failed to reply before time
Oct 20 09:36:23 MegaHulk gnome-session-binary[11389]: WARNING: Client '/org/gnome/SessionManager/Client3' failed to reply before time
Oct 20 09:36:23 MegaHulk gnome-shell[11420]: Ignored exception from dbus method: Gio.IOErrorEnum: Timeout was reached
Oct 20 09:36:23 MegaHulk gnome-shell[11420]: gnome-session gave us a dead inhibitor: /org/gnome/SessionManager/Inhibitor1
Oct 20 09:36:26 MegaHulk gnome-session-binary[11389]: Entering running state

Revision history for this message

Will Cooke (willcooke) wrote on 2017-10-20:

I think that this might be related to:

https://bugzilla.gnome.org/show_bug.cgi?id=783789
https://bugzilla.gnome.org/show_bug.cgi?id=782627

Revision history for this message

Dario (krashekspress) wrote on 2017-10-20:

Tried unplugging camera, problems are gone. Cheese is starting instantly (with camera plugged in 33 seconds), shutdown/logout are instant (with camera 25- 30 sec, didn't measure exact time).
Camera make and model: Logitech c525

lsusb:
Bus 003 Device 009: ID 046d:0826 Logitech, Inc. HD Webcam C525
Device Descriptor:
  bLength 18
  bDescriptorType 1
  bcdUSB 2.00
  bDeviceClass 239 Miscellaneous Device
  bDeviceSubClass 2 ?
  bDeviceProtocol 1 Interface Association
  bMaxPacketSize0 64
  idVendor 0x046d Logitech, Inc.
  idProduct 0x0826 HD Webcam C525
  bcdDevice 0.10
  iManufacturer 0
  iProduct 2 HD Webcam C525
  iSerial 1 AF850BA0
  bNumConfigurations 1

Revision history for this message

Will Cooke (willcooke) wrote on 2017-10-20:

More strangeness. Open the users panel in control center with a webcam takes > 20 seconds. If I rmmod uvcvideo then it opens immediately.

Daniel van Vugt (vanvugt) on 2017-10-23

summary:	- gnome-shell freezes when logout/shutdown + gnome-shell freezes for 25s when logout/shutdown
Changed in gnome-shell (Ubuntu):
importance:	Undecided → Medium
Changed in gnome-settings-daemon (Ubuntu):
importance:	Undecided → Medium