Gnome Shell crashes randomly
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
gnome-shell (Ubuntu) |
Incomplete
|
Undecided
|
Unassigned |
Bug Description
When using Ubuntu Gnome 16.04, it is common for gnome-shell to crash unexpectedly, especially when performing intensive tasks.
I've found that I was able to replicate the error by following these steps:
Download and install a copy of Ubuntu Gnome 16.04.2 in VirtualBox.
Open a screen displaying App icons in a menu, such as the app grid in the Gnome Shell overlay or the Arc Menu Gnome Shell extension (https:/
Install all the latest software updates from the Software Updater or Synaptic.
Upgrading all the packages between 16.04.2 to 16.04.3 seems to over-load Gnome Shell and cause the crash in the middle of the installation process.
This crash always seems to occur after opening a screen with app icons and I'm not sure why.
I've attached my .crash file updated with a symbolic stack trace.I hope this info and my attachment proves helpful in fixing the issue.
ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: gnome-shell 3.18.5-0ubuntu0.3
ProcVersionSign
Uname: Linux 4.10.0-33-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.10
Architecture: amd64
CurrentDesktop: GNOME
Date: Fri Sep 8 19:24:22 2017
DisplayManager: gdm3
GsettingsChanges:
b'org.gnome.shell' b'enabled-
b'org.gnome.shell' b'favorite-apps' b"['ubiquity.
b'org.
InstallationDate: Installed on 2017-09-08 (0 days ago)
InstallationMedia: Ubuntu-GNOME 16.04.2 LTS "Xenial Xerus" - Release amd64 (20170215)
ProcEnviron:
TERM=xterm-
PATH=(custom, no user)
XDG_RUNTIME_
LANG=en_US.UTF-8
SHELL=/bin/bash
SourcePackage: gnome-shell
UpgradeStatus: No upgrade log present (probably fresh install)
tags: | added: need-amd64-retrace |
tags: | removed: need-amd64-retrace |
Thanks for the bug report. In order to get a readable stack trace from that crash file please run this command on the machine it came from:
ubuntu-bug _usr_bin_ gnome-shell. 1000.crash
That will log a new bug with the required automated analysis we need.
I have tried analysing your crash file by hand but the stack trace is not readable so we need you to resubmit it using 'ubuntu-bug'.