Ubuntu
gnome-font-viewer package

Freeze on opening font viewer

Bug #1848942 reported by Artyom
46
This bug affects 11 people
Affects Status Importance Assigned to Milestone
gnome-font-viewer (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

When I open gnome-font-viewer, after few seconds interface freezes and I only can move my cursor.

ProblemType: Bug
DistroRelease: Ubuntu 19.10
Package: gnome-font-viewer 3.34.0-1
ProcVersionSignature: Ubuntu 5.3.0-18.19-generic 5.3.1
Uname: Linux 5.3.0-18-generic x86_64
ApportVersion: 2.20.11-0ubuntu8
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Sun Oct 20 20:02:24 2019
InstallationDate: Installed on 2019-10-20 (0 days ago)
InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=ru_RU.UTF-8
 SHELL=/bin/bash
SourcePackage: gnome-font-viewer
UpgradeStatus: No upgrade log present (probably fresh install)

Revision history for this message
Artyom (oneerpy) wrote :
Revision history for this message
Paul White (paulw2u) wrote :

Probably a duplicate of bug 1845362

Revision history for this message
Artyom (oneerpy) wrote :

I do not think that it is a duplicate of bug 1845362. As for me, it never crashes - always freezes

Revision history for this message
Sebastien Bacher (seb128) wrote :

Thank you for your bug report. What is freezing, the font view interface only or the desktop one? Could add your 'journalctl -b 0' log after getting the issue?

Changed in gnome-font-viewer (Ubuntu):
status: New → Incomplete
Revision history for this message
Artyom (oneerpy) wrote :

The whole desktop freezes - that's why I cannot run 'journalctl -b 0' command

Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for gnome-font-viewer (Ubuntu) because there has been no activity for 60 days.]

Changed in gnome-font-viewer (Ubuntu):
status: Incomplete → Expired
Revision history for this message
Andrew Cruz (memesdank) wrote :

I'm currently having the same issue. Has anyone been able to fix this without rebooting? like maybe a keyboard shortcut to open some kind of full screen terminal thing and run a command to fix it or something?

Revision history for this message
Andrew Cruz (memesdank) wrote :

ok actually i was able to fix it by using chrome remote desktop and manually killing the session from there

Revision history for this message
Kostas Vlachos (19-koster) wrote :

@Andrew Cruz I have the same issue. You can kill the process by going to the command line interface typing Ctrl+Alt+F3. First type your username and then your password. Use ps ax | grep font to find the PID of the gnome-viewer currently opened window and then kill it using kill PID.

Revision history for this message
dev (darkraspberry) wrote :

After killing it in tty. It open but still that specific window is freeze

Changed in gnome-font-viewer (Ubuntu):
status: Expired → Confirmed
Revision history for this message
Philippe Chantry (pchantry) wrote :

Same issue with Ubuntu 20.04, gnome-font-viewer 3.34.0-2

Revision history for this message
James Paton-Smith (jamesps) wrote :

Ubuntu 20.04.4
gnome-font-viewer 3.34.0-2

Have attached the output of 'journalctl -b 0' after seeing this issue twice in a row.
First time, the entire desktop froze and I had to switch TTY and force kill the process.
Second time, only gnome-font-viewer froze and eventually prompted to 'force quit'

Both occurred between about 14:30 and 14:55 11-03-2022

Revision history for this message
James Paton-Smith (jamesps) wrote :

I tested gnome-font-viewer again on the same systems after upgrading to Ubuntu 22.04.1 and haven't been able to replicate the issue yet.

Ubuntu 22.04.1
gnome-font-viewer 41.0-2

Revision history for this message
B (public88878878887) wrote :

I'm still seeing this on Ubuntu 20.04.5 LTS and gnome-font-viewer 3.34.0

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