Ubuntu
gnome-bluetooth package

Sony WF-XB700 Bluetooth headset not detected

Bug #1960448 reported by Ilia Kichev on 2022-02-09

This bug affects 1 person

	Status	Importance	Assigned to
bluez (Ubuntu)	New	Undecided	Unassigned
gnome-bluetooth (Ubuntu)	New	Undecided	Unassigned
linux (Ubuntu)	Confirmed	Undecided	Unassigned

Bug Description

Gnome-bluetooth does not detect Sony WF-XB700 bluetooth headset. Installed blueman to try to figure out if this is related to gnome-bluetooth - the results are the same.

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: gnome-bluetooth 3.34.5-4
ProcVersionSignature: Ubuntu 5.15.0-18.18-generic 5.15.12
Uname: Linux 5.15.0-18-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu76
Architecture: amd64
CasperMD5CheckResult: unknown
Date: Wed Feb 9 22:01:56 2022
InstallationDate: Installed on 2021-09-09 (153 days ago)
InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64 (20190210)
SourcePackage: gnome-bluetooth
UpgradeStatus: Upgraded to jammy on 2022-01-13 (27 days ago)
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu76
Architecture: amd64
CasperMD5CheckResult: unknown
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 22.04
InstallationDate: Installed on 2021-09-09 (160 days ago)
InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64 (20190210)
InterestingModules: rfcomm bnep btusb bluetooth
MachineType: Dell Inc. G3 3579
NonfreeKernelModules: nvidia_modeset nvidia
Package: linux
PackageArchitecture: amd64
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.15.0-22-generic root=UUID=fd3be223-e609-4a8d-97fb-31ee2f754766 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 5.15.0-22.22-generic 5.15.19
Tags: jammy
Uname: Linux 5.15.0-22-generic x86_64
UpgradeStatus: Upgraded to jammy on 2022-01-13 (34 days ago)
UserGroups: adm bluetooth cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 04/20/2021
dmi.bios.release: 1.15
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.15.0
dmi.board.name: 0M5H57
dmi.board.vendor: Dell Inc.
dmi.board.version: A05
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.15.0:bd04/20/2021:br1.15:svnDellInc.:pnG33579:pvr:rvnDellInc.:rn0M5H57:rvrA05:cvnDellInc.:ct10:cvr:sku086F:
dmi.product.family: GSeries
dmi.product.name: G3 3579
dmi.product.sku: 086F
dmi.sys.vendor: Dell Inc.
hciconfig:
hci0: Type: Primary Bus: USB
  BD Address: 98:2C:BC:33:92:E8 ACL MTU: 1021:4 SCO MTU: 96:6
  UP RUNNING
  RX bytes:17341 acl:0 sco:0 events:2806 errors:0
  TX bytes:689073 acl:0 sco:0 commands:2804 errors:0

See original description

Tags:

Revision history for this message

Ilia Kichev (ziliyadarvar) wrote on 2022-02-09:

Dependencies.txt Edit (24.1 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (1.4 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (288 bytes, text/plain; charset="utf-8")

Revision history for this message

Ilia Kichev (ziliyadarvar) wrote on 2022-02-09:

Forgot to add: I am running dual boot with Windows. Windows does not have any problem detecting the headset.

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2022-02-10 (last edit on 2022-02-10):

Thanks for the bug report. Please run these commands:

  lspci -k > lspci.txt
  lsusb > lsusb.txt
  journalctl -b0 > journal.txt

and attach the resulting text files here.

summary:	- Bluetooth headset not detected by bluetoth + Sony WF-XB700 Bluetooth headset not detected
Changed in bluez (Ubuntu):
status:	New → Incomplete
Changed in gnome-bluetooth (Ubuntu):
status:	New → Incomplete

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2022-02-10:

If the USB device is one of these:

https://git.kernel.org/pub/scm/linux/kernel/git/bluetooth/bluetooth-next.git/commit/?id=95655456e7cee858a23793f67025765b4c4c227b

then see bug 1960377.

Revision history for this message

Ilia Kichev (ziliyadarvar) wrote on 2022-02-11:

files.zip Edit (293.0 KiB, application/zip)

No, the device is not one of the listed ones. Here are the requested files. Sorry for the delay.

Daniel van Vugt (vanvugt) on 2022-02-14

Changed in bluez (Ubuntu):
status:	Incomplete → New
Changed in gnome-bluetooth (Ubuntu):
status:	Incomplete → New

Revision history for this message

Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote on 2022-02-14: Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1960448

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status:	New → Incomplete

Ilia Kichev (ziliyadarvar) on 2022-02-14

Changed in linux (Ubuntu):
status:	Incomplete → Confirmed

Revision history for this message

Ilia Kichev (ziliyadarvar) wrote on 2022-02-17: CurrentDmesg.txt

CurrentDmesg.txt Edit (98.8 KiB, text/plain)

apport information

tags:	added: apport-collected
description:	updated

Revision history for this message

Ilia Kichev (ziliyadarvar) wrote on 2022-02-17: Dependencies.txt

Dependencies.txt Edit (2.3 KiB, text/plain)

apport information

Revision history for this message

Ilia Kichev (ziliyadarvar) wrote on 2022-02-17: Lspci.txt

Lspci.txt Edit (15.7 KiB, text/plain)

apport information

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Ilia Kichev (ziliyadarvar) wrote on 2022-02-17: Lspci-vt.txt

#10

Lspci-vt.txt Edit (1.6 KiB, text/plain)

apport information

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Ilia Kichev (ziliyadarvar) wrote on 2022-02-17: Lsusb.txt

#11

Lsusb.txt Edit (520 bytes, text/plain)

apport information

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Ilia Kichev (ziliyadarvar) wrote on 2022-02-17: Lsusb-t.txt

#12

Lsusb-t.txt Edit (764 bytes, text/plain)

apport information

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Ilia Kichev (ziliyadarvar) wrote on 2022-02-17: Lsusb-v.txt

#13

Lsusb-v.txt Edit (41.7 KiB, text/plain)

apport information

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Ilia Kichev (ziliyadarvar) wrote on 2022-02-17: ProcCpuinfo.txt

#14

ProcCpuinfo.txt Edit (17.2 KiB, text/plain)

apport information

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Ilia Kichev (ziliyadarvar) wrote on 2022-02-17: ProcCpuinfoMinimal.txt

#15

ProcCpuinfoMinimal.txt Edit (1.4 KiB, text/plain)

apport information

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Ilia Kichev (ziliyadarvar) wrote on 2022-02-17: ProcEnviron.txt

#16

ProcEnviron.txt Edit (332 bytes, text/plain)

apport information

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Ilia Kichev (ziliyadarvar) wrote on 2022-02-17: ProcInterrupts.txt

#17

ProcInterrupts.txt Edit (9.9 KiB, text/plain)

apport information

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Ilia Kichev (ziliyadarvar) wrote on 2022-02-17: ProcModules.txt

#18

ProcModules.txt Edit (10.4 KiB, text/plain)

apport information

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Ilia Kichev (ziliyadarvar) wrote on 2022-02-17: UdevDb.txt

#19

UdevDb.txt Edit (293.9 KiB, text/plain)

apport information

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Ilia Kichev (ziliyadarvar) wrote on 2022-02-17: acpidump.txt

#20

acpidump.txt Edit (1.6 MiB, text/plain)

apport information

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Ilia Kichev (ziliyadarvar) wrote on 2022-02-17: getfacl.txt

#21

getfacl.txt Edit (161 bytes, text/plain)

apport information

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Ilia Kichev (ziliyadarvar) wrote on 2022-02-17: rfkill.txt

#22

rfkill.txt Edit (112 bytes, text/plain)

apport information

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Ilia Kichev (ziliyadarvar) wrote on 2022-02-17: syslog.txt

#23

syslog.txt Edit (3.8 KiB, text/plain)

apport information

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Ubuntugnome-bluetooth package

Sony WF-XB700 Bluetooth headset not detected

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Ubuntu
gnome-bluetooth package