Ubuntu
firefox package

can no longer open new windows after some time

Bug #1973618 reported by Krister Swenson
10
This bug affects 2 people
Affects Status Importance Assigned to Milestone
Mozilla Firefox
Fix Released
Unknown
firefox (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

After some time using firefox, I can no longer open a new window.

=> ps -ef | grep -c firefox
21

=> /snap/bin/firefox

=> ps -ef | grep -c firefox
21

There is no new process created and the window never appears.
I can open new tabs, but when I drag the tab to make it a new window, it is never created.

The only remedy is to restart firefox. Sometimes I need to SIGTERM all of the zombi processes.

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: firefox 1:1snap1-0ubuntu2
ProcVersionSignature: Ubuntu 5.15.0-27.28-generic 5.15.30
Uname: Linux 5.15.0-27-generic x86_64
ApportVersion: 2.20.11-0ubuntu82
Architecture: amd64
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Sun May 15 19:45:08 2022
InstallationDate: Installed on 2021-10-12 (215 days ago)
InstallationMedia: Ubuntu 21.04 "Hirsute Hippo" - Release amd64 (20210420)
Snap.Changes: no changes found
SourcePackage: firefox
UpgradeStatus: Upgraded to jammy on 2022-04-22 (22 days ago)

Revision history for this message
Krister Swenson (thekswenson) wrote :
Revision history for this message
Erich Eickmeyer (eeickmeyer) wrote :

Thank you for taking the time to report this bug and help make Ubuntu better. Firefox is provided by a snap published by Mozilla, and they may not be aware of this issue. Please contact them via https://support.mozilla.org/kb/file-bug-report-or-feature-request-mozilla and link the bug report here so it can be further tracked. Thank you!

Changed in firefox (Ubuntu):
status: New → Incomplete
Revision history for this message
In , Krister Swenson (thekswenson) wrote :

User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:100.0) Gecko/20100101 Firefox/100.0

Steps to reproduce:

After some time using firefox, I can no longer open a new window.

=> ps -ef | grep -c firefox
21

=> /snap/bin/firefox

=> ps -ef | grep -c firefox
21

Actual results:

=> ps -ef | grep -c firefox
21

There is no new process created and the window never appears.
I can open new tabs, but when I drag the tab to make it a new window, it is never created.

The only remedy is to restart firefox. Sometimes I need to SIGTERM all of the zombi processes.

Expected results:

The window should have opened.

Revision history for this message
Krister Swenson (thekswenson) wrote :

https://bugzilla.mozilla.org/show_bug.cgi?id=1769594

Revision history for this message
In , Release-mgmt-account-bot (release-mgmt-account-bot) wrote :

The [Bugbug](https://github.com/mozilla/bugbug/) bot thinks this bug should belong to the 'Core::Widget: Gtk' component, and is moving the bug to that component. Please correct in case you think the bot is wrong.

Olivier Tilloy (osomon)
Changed in firefox (Ubuntu):
status: Incomplete → New
Bug Watch Updater (bug-watch-updater)
Changed in firefox:
status: Unknown → New
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in firefox (Ubuntu):
status: New → Confirmed
Revision history for this message
Thomas M Steenholdt (tmus) wrote :

I haven't been able to find other actual bugs/issues describing this issue, but there are threads on reddit and such that seem to indicate that this is a wayland/gnome42 issue, and that it affects all distributions.

https://www.reddit.com/r/gnome/comments/ugpe12/firefox_on_gnome_42_cant_open_new_windows_after/
https://www.reddit.com/r/archlinux/comments/ugp9af/firefox_on_gnome_42_wayland_cant_create_new/

Revision history for this message
In , Lissyx+mozillians (lissyx+mozillians) wrote :

Can you still repro, ensuring you have everything uptodate ? Can you try and capture some `stderr` and `stdout` when reproducing, and also having a look at the JS Console (`CTRL+Shift+J`) and share it ?

Revision history for this message
In , Krister Swenson (thekswenson) wrote :

I'm no longer experiencing this issue. I'll report back if it happens again.

Revision history for this message
In , Lissyx+mozillians (lissyx+mozillians) wrote :

We're going to assume it was somehow fixed ; either on our side or somewhere else. Please reopen if it happens.

Bug Watch Updater (bug-watch-updater)
Changed in firefox:
status: New → Fix Released
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