Evolution Fails to get more than One of Many new emails

You can debug the communications with your mail server with environment variable CAMEL_VERBOSE_DEBUG.

   1. Exit evolution and run the command 'evolution --force-shutdown'
   2. Run the command 'env CAMEL_VERBOSE_DEBUG=1 evolution >& /tmp/camel.out'
   3. Use evolution like usual

The server traffic will be logged to /tmp/camel.out file delimited by the words "sending:" and "receiving:". Certain information such as usernames and passwords, and most message content will be hidden or not printed.

Please attach the resulting /tmp/camel.out log file. If you could produce a very short movie and screen prints documenting the problem then that may also help track down the problem.

Dave Walker:

Thank you for responding.

I have done as you suggested, with the exception that I do not know how to/or have a screen capture movie-maker.

I have included a camel.out debug log. P.S. I did not know how to/if I could add more than one attachment file, so they will follow individually.

The camel.out spans two attempts to receive all emails: Receive (1st) / Fail (on 2nd) / Receive (2nd) / Fail (on 3rd). Hopefully that is enough to see a pattern. There are 'CRITICAL' error messages embedded. There was no "receiving:" delimiter that I could find. I edited the file to obfuscate my proper email account name and email address, at 'XXX' and 'myemailname'.

The screen shots are 'before', 'receiving', 'error', and 'after' the third attempt to receive all emails. Hopefully that is enough without a movie.

Could you answer back with the command line(s) to restore normal operation properly (i.e., run without camel.out). I am new to linux/Ubuntu and would appreciate that.

Thank you again for giving this problem your time and attention.

Steve

To disable debugging enter this from the command line:

env CAMEL_VERBOSE_DEBUG=0

If that does not work then please let me know.

I would greatly appreciate if you could complete one more step in the troubleshooting process just to make sure this is not a specific malformed email causing the problem. If you have access to webmail for this account then could you login and delete all emails in the account then empty the trash? If not then could you configure thunderbird to download all emails on this account and remove them from the server when finished? It is possible Evolution is less forgiving than Thunderbird when it comes to a corrupted email.

Once this is done then have someone forward you a couple of emails and confirm the problem is reproducible.

I opened a bug report upstream here:

https://bugzilla.gnome.org/show_bug.cgi?id=603741

You should post the results there.

Thank you for taking the time to report this bug and helping to make Ubuntu better.